Papa Johns Pizza

I usually order delivery, and today I went to pick up my order. The tall guy in the cap who always delivers it served me. I arrived a little late; my food had been ready for quite a while. But the delivery guy said he'd make me another one and gave me a new pizza, freshly made and hot. I had to wait a bit because there were a lot of orders, but I got a freshly made and hot pizza, even though it was my fault for arriving so late. I'm very grateful to this guy for his attire; he seems like he's not just a delivery driver, but the manager or the owner. Thank you for your kindness; it made my evening. Note: I've noticed that delivery drivers for apps like Uber Eats and DoorDash are very rude and impatient, especially with the guys who work as drivers for Papa John's, for not delivering orders quickly. I think they should be more empathetic and understand that these people are just delivering orders; they're not the ones who cook them. And besides, if there are a lot of orders, there's no other option but to wait. If you don't want to wait, cancel your order and use another delivery service. Don't insult or be rude to others. If you want to be treated well, treat others well.

This is the most unprofessional and discriminatory experience I have ever had at any business in the United States. At this Papa John’s location, the same employee has repeatedly targeted me with racist and hostile behavior. He ignores my greeting every time, looks at me with clear disgust, delays my orders on purpose, and treats other couriers respectfully while treating me like I do not belong here. On multiple visits, he lied about my order status, claiming it “was not ready,” even though another employee confirmed my order had been sitting there the whole time. This is intentional obstruction and discriminatory behavior. The last incident was the worst: after staring at me with hostility, he suddenly told me “someone stole your order” and demanded that I leave the store. This was completely false and clearly meant to remove me from the location for personal or discriminatory reasons. This behavior is unacceptable, unprofessional, and violates basic civil rights standards. I have already filed a formal civil rights complaint and requested a review of the security camera footage. Management needs to take this seriously and address the conduct of this employee immediately. No customer or delivery driver should ever be treated this way.

Papa John’s consistently delivers when it comes to quality and flavor. Their pizza is always hot, fresh, and generously topped with real ingredients you can taste. The signature garlic sauce and pepperoncini in every box are a nice touch that sets them apart. Whether it’s a quick dinner or a game-day order, I know I can count on fast delivery and great service. The crust has just the right amount of chew, and the variety of toppings means there’s something for everyone. Definitely one of my go-to spots for reliable, delicious pizza!

The person who delivered my order was a driver working there, around 35 years old, driving a Toyota Prius and wearing a hat. He handed over the order with an extremely angry and hostile attitude. His behavior was unprofessional, disrespectful, and made me feel very uncomfortable. This kind of attitude damages the image of your store. I hope the necessary action is taken so this doesn’t happen again

I AM NOT PLEASED. I was trying to schedule a baby shower and I called and was simply asking the question and the worker was so rude and kept hanging up on me! I called multiple times and everytime ended with him abruptly hanging up the phone!!!! I will NEVER be eating papa John's from this store, and he ruined my love for papa John's, I have never called or been to one so rude and have nothing but great customer service. Please train or rethink your employee choices. Because this is truly unacceptable, and I asked to speak to the manager and all. No one should be treated like this EVER. 😤😤😤😡😡

they have the worst attitude at this location ! extremely unprofessional! instead of satisfying their customers they LOVE to go back and forth and argue ! highly do not recommend! I had my last order here and they thought it was funny to put pineapples on my pepperoni pizza ! extremely disrespectful down to the manager , staff , driver all RUDE !

Been sick for three days, never ordering from this place again. Should of known hygiene and health code wasn't up to par based on their crusty 12 hour rotating slices as soon as you walk in 🤢🤢🤢🤢, litteraly been crapping myself for three days

I don’t even know what to expect….. looks like I’m the fool…. Writing this review I’ve never been angry over a pizza place but the pizza sucks. The man who keeps hanging up throughout orders is sour as expired cheese!!! This place is nasty and they screw up the orders again and again…. I don’t even know what else to even type about this location, but all I can say is how are yall still even open? 🤦🏼‍♀️

Great pizza, nice place, good service. Even though it's a takeout, it's a nice place with great prices! I recommend it to family and friends.

I'm new to the area and was hungry for lunch. So I went to place just to get something to eat and I was pleased by the chef's work when getting a steak and cheese. It was great service and exceptionally fast.

Ordered this hoping it would be better than dominos. Oh my god. Are you kidding me? Repulsive. Look at this. Abysmal pizza. It is exactly the same as dominos if not worse. Mind you I am drunk and starving. I appreciate the staff for making my meal and the driver for picking it up. This is no fault the staff, but rather John himself. Horrible recipe.

This company's app lost my order!! Call your order in if you want to get your food on time.

This was my favorite Papa's drove all the way from Needham to get there and always had good food and service this time not the case the pizza they gave me was there all day long was all shriveled and I drove there to get it just so no one would have to deliver it and it would be hot and fresh boy was I wrong. I even took pictures of it so you can see what I got most disappointed will not go back there again this is what happens when good pizza goes really bad!!

My food came super quick. Pizza was cooked perfectly and as ordered. Took a bite before the pic lol

Great pizza earlier or later plus the roast wings oh good I don't believe who good is it.

Bad service and when I got my food delivered to me it was cold took an hour and half.

Terrible customer service, faulty website and inedible cuisine makes it impossible and deplorable to call this pizza. You are better off going to get any other food.

Order this pizza to my hotel in Newton. Delivered quickly. Ordered a stuffed crust and Papa John Jalapeño bites. Both were good!

Was given the wrong pizza order, and returned to let them know and receive the correct pizza that ordered and payed for. Was told that the order they received was for a cheese pizza. I showed them my receipt for the pepperoni pizza ordered 15 minutes prior and they tried to look away saying I had ordered plain cheese. Bewildered, I tried showing them my receipt again. The employee started getting belligerent and insisted that I had not ordered what my receipt said I ordered. I have never had an experience like that anywhere in my life. Like what even just happened?? Someone like that should never EVER be interacting with customers.

This person stole my food and instead of giving me a refund, as I asked for multiple times, they gave me a coupon for a free pizza. I paid for an order I NEVER received. If they knew they wouldn't have been able to refund me my money they should have said so in the first place instead of wasting my time going back and forth the past THREE DAYS on the phone, calling multiple numbers just to get my money back. This issue could have been resolved within a day. I should have involved the police when I had the chance. I will never buy from this place again, and neither should you, unless you're okay with the possibility of this happening to you.

I've seen the papadia commercials and really wanted one this day. I knew there was a papa johns somewhat close by, but I'd have to drive there...about 20-25 minutes. I finally decided to take the plunge and I got 2 papadias (parmesan crusted, so $7 each with 3 toppings) and a 5 topping stuffed crust pizza. Papadias are nothing more than a thin crust 3 topping pizza thats folded in half after its finished cooking. I saw the lady cut the ends and fold it before boxing my papadias. The stuffed crust pizza I ordered included anchovies...and those are salty AF. I don't mind i guess, and I also guess this is why they give so little anchovies per slice. I also ordered bacon and let me just tell you, its the fatty part of the bacon...the part between the lean meat and the pure fat section, if you know what I mean. I liked it. Its less salty, but way more fatty. I'd definitely go back, especially if there were some better deals...but it is a place I have to drive to myself as they don't deliver here.

This review is for store in Cambridge on King Street E. Stay away from this store. Food quality: Very skimpy on toppings Service: Very rude manager. I ordered pizza online. I paid via online ordering system, but i went to store, they told me order is not paid. So i paid in store as well. Next day both charges appeared on my credit card. I called store and manager asked me to come store. when i went to store and showed him duplicate charges, instead of he taking responsibility to fix the issue why i have been charged via online system and charged in store, he asked me to contact Pap johns to fix the issue and refused to fix the duplicate charges. Now i have to waste my time trying to contact Papa Johns head office to fix duplicate charges rather than manager taking responsibility of fixing the system. Very bad experience and will never go to this store.

WATCH YOUR ACCOUNT after you place an online order. I ordered a pizza Sunday and Monday I saw on my account that in addition to the charge for my pizza there was another charge for almost $50. I called papa John's and after several hours of talking back and forth and sending screen shots of my account, they informed me they could not locate the transaction in MD (I ordered my pizza in Virginia Beach) and that I had to contact my bank. SERIOUSLY, been with them for a long time but they've lost my business.

If I could give zero stars I would. This place has the absolute worst customer service. They'll make a mistake with your order and all they can do is give a coupon. Instead of resolving the matter and issuing a refund as requested. They say customers are in the wrong and they "they aren't a charity and can't issue refunds." SMH. Worst experience ever, I would avise to order elsewhere.

I ordered the New York Style pizza which was excellent - even the crust! The Philadelphia cheese steak sandwich was over cooked, so I was disappointed with it. The jalapeño poppers were dreadful with skimpy fillings and overcooked crust. Overall, the food wasn't great, but I need to say that the NY style pizza was outstanding. Also, the delivery time was quick and everything arrived very hot. The delivery gal was friendly. So basically, I will continue to order pizza from this place, but not much else.

Well you already have the stars you deserve! My pizza had paper baked in / I called for a refund because you could imagine I was disgusted and the delivery driver called me all night asking me Why .... Be careful

Thy tried, but didn't overachieve. Sometimes they knock it out and show the care and consideration of making it great but this time, it was just a late night pizza

My friends and I would come here out of convenience after a night out. We had some issues with wrong orders before, but otherwise everything always tasted good.

Manager and drivers have consistently given us a hard time. Pizza is mediocre at best

I was hoping it would be more sumptuous when I taste it . It taste alright though . I ended up eating two slice .

Didn't expect it but, Papa John's Pizza was certainly awesome. I really love Papa John's Pizza especially the ambiance they have set up. Every single thing was very flavorful and I can't wait to go back already. The staff members ensured that I was helped and answered all my questions really politely and swiftly. Will definitely return.

Tried to enter Papa John's after being assaulted by a man right outside, in hopes of getting away from him. The staff locked the door and watched me get chased. Did nothing to help whatsoever.

Dudes forgot to cut my pizza in slices!! They forgot a core part of this job. This is honestly a first for me anywhere

Oh my God, Papa John's Pizza was truly fantastic. They are more affordable than the competition. Absolutely flavorful! Every single thing is super fresh! Workers are extremely friendly. They're accommodating, respectful and always on their game. You will love Papa John's Pizza.

I would give it less than 1 star if I could...Placing the phone order was unpleasant, the delivery was late, the pizza was not hot!!! I really don't know what all the fuss is about...to us the Pizza On a scale from 1-10 it was a 5...People I knew recommend there pizza, I would not. Eddie Sud 8/6/2018

i do the first pick up today, but not hot enough for my cheese pizza. I got there less then 10min after I plece the order. Seems they give me the old one.

I'm not sure why this place has such bad reviews but I ordered pizza and wings last night and it was delicious. The pizza was perfectly cooked and the wings were juicy and flavorful. The sauces were awesome and the pepperocini is always my favorite part. I don't live that close but I'll definitely have to come here more often!!

Sometimes, you just need some shitty wings. And by shitty, I mean mediocre wings. Solid.

I called and placed an order for a build your own Hawaiian pizza I asked for tomato sauce cheese ham and pineapple they first sent me a Hawaiian pizza with chicken onions pineapple and barbecue sauce when I called to repeat what I had specifically asked for and asked for a replacement pizza I then got a pizza that was half cooked with barbecue sauce not tomato sauce pineapple apple and not normal him that comes on a Hawaiian yet burnt bacon I will never shop here again.If I could give zero stars I would been disappointed multiple times in the past keep thinking they will get better shame on me. And the customer service told me they would not send me a free pizza but would give me a free pizza next order yet nope sorry not working and the pizza you brought was still wrong and I ended up having to go to another pizza establishment to get a pizza my son with autism would eat

Pizza was good but some of their workers not wearing mask inside and some prepare food with their masks on their chins instead of covering their nose and mouth. Makes you think twice about eating the pizza.

Not even sure jf this is the papa johns I order from but either way, fkin delicious AF and will be going back until i'm either out of money or ded

Personally I think it was disgusting super floppy and greasy and just grossed me out also one worker wasn't were the mask properly and was wearing it under his nose, I will not come again.

Don't recommend. Ordered and never received the pizza. After 2 minutes waiting the driver left.

well i wanted to wait till after lunch for this one. ewwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww so i know i know i was so high (shut it) on PJ and now 1 star,zero if i could. allow me to clear my throat. so we ordered a pizza and some stix for our annual pizza night, thats right folks, pizza doesnt come over anymore, sadface times 8. well it did last night and i am pretty upset with the situation. so i ordered on phone and got there early, too early, so i stood around and watched the counter person handle the phone, the pizzas, then money, then phone, then nose, then said breadstix, then phone, then money, i should have walked away, however i wasnt going to start and drama cause i was pretty sure they (the counter guy) was trying to commit credit card fraud with my card. first he swiped it then didnt give me a receipt. then someone else tried to give me a receipt, but there wasnt one, then they printed out a new one, but didnt have a pen (in the whole store!) then after finally giving me the slip told me i didnt have to sign it, then tried to take both slips etc. oh and the receipt on the box said paid cash......hummm i wasnt going to attempt to get a manager involved as i was saying drama city. i think im going to call the board of health.. ewwwwwwwwwwwwwwwww

I was concerned about my order when I read on Yelp that many people have ordered pizzas that took hours to arrive. However, the salesperson told us over the phone that the pizza would arrive "hopefully in 30 minutes," and it did arrive just around 30 minutes later. (This was a Friday night around 7:45pm.) The salesperson seemed to be unfamiliar with some of the specialty pizzas listed on the website... but he said they could figure it out. We decided to go with just pepperoni and cheese. As for the quality of the pizza, it was as good a quality pizza as Papa John's puts out.

Do not order from here. Look at how many 1-star ratings there are. That means it's a deep-seeded problem and not just one person's bad experience. As for me, I ordered 2 pizzas, they tried to charge me for 3, I caught it, they fixed it, I tipped the driver $5, he lied and added $5 to the CC receipt as well. When I later noticed the error I called to resolve it the guy said it was hearsay and it would be a huge hassle to fix for just $5. And on and on and on. DON'T ORDER FROM THIS PLACE. YOU'VE BEEN WARNED.

Last night, I had one of the stupidest conversations of my entire life. I called Papa John's solely because I had a coupon for a free medium pizza, and who doesn't like free pizza? So, I placed my order for a medium pizza with tomatoes and onions. When I went to pick it up, the following conversation ensured with the employees (two of them). Me: I'm sorry, but this isn't what I ordered. I asked for tomatoes and onions. #1: There's onions on that. Me: Yes, but there's also some sort of meat. #1: No, there isn't. Those are tomatoes, and there are onions under the cheese. Me: Yes, but there is meat on this pizza. The pizza I ordered had no meat. #2: You'll definitely taste the onions. Me: I believe you that there are onions on the pizza. But see this? (pointing). That's meat. I ordered a pizza without meat. #1: I don't want to stick my fingers in your pizza. #2: Yeah. Me: Agreed. But.... never mind. Whatever. I give up. And, when I got home, I enjoyed a delicious pizza with tomatoes, onions, and HAM. Which is not onions. So, I have to say, I'm a little concerned that two different employees didn't understand that phrase "There isn't supposed to be meat on this pizza" and kept talking about onions. Ham is not onions, people. The pizza was tasty, but the customer service left much to be desired. If I were actually a vegetarian (or Kosher), there would have been a problem. Also, the website said that it was .5 miles from my address to the store, so, since it was rush hour, I decided to walk. Unfortunately, the website lied, and it was actually .9 miles each way. So, you may want to double check Google maps before setting out. I don't mind walking 1.8 miles, but I don't really want to carry a hot pizza close to a mile in the cold. I highly doubt I would go back without another coupon.

I can honestly say this is the worst run pizza place I've ever ordered from. I don't even say that with anger or harbor any bitterness towards the place; it's just repeatedly displayed ineptitude at receiving an order, completing it successfully, and delivering it to customers. The first time I ordered from here, the delivery boy got lost and it took 2 and a half hours to get our pizza (fortunately the manager let us have the cold pizza for free). The second time I ordered, the order was at least correct but it took around 1.5 hours to receive it (my house is a 5 minute drive from the location). The last time that my friends and I ordered from here, they not only screwed up the order, but LEFT THE PAN that they cook the garlic bread INSIDE THE BOX. We called to tell them about the wrong order and pan, and they said they would fix the order and pick up their pan, free of charge. They then delivered THE SAME WRONG ORDER. So it essentially took them 2.5 hours to deliver the same wrong order twice and pass a pan back and forth with us. Also, this is the only Papa John's I've visited but the pizza here essentially tastes like Domino's with garlic sauce on the side. Personally, I think Domino's is gross and therefore I wasn't all that impressed with Papa John's taste either. The toppings didn't taste as "fresh" as the commercials make it sounds...they taste like chain pizza toppings. I don't see why you wouldn't just order from Brickhouse down the street unless you love drowning your crust in garlic butter.

ugh. today will be the LAST time i ever order from this shit hole. which is a shame really, because i actually really do enjoy their pizza (and its freaking cheap!), but i can no longer put up with the utter imbeciles that run the place. just under 2 hours to get my order...instead of the toppings that i actually ordered (and paid for) i got plain cheese. the extra sauce that i ordered and paid for didnt make it either. lesson learned.

If I could give less than one star, I would. Always takes at least an hour, they always screw something up, no one is ever helpful. We once went in 40 minutes after placing an online order and then waited (in store) because they said they didn't have our pizza order and were making a new one. After 15 minutes, they found the pizza we ordered, sitting on a rack that ha been there the whole time. So, over an hour later, we walked out with our now ice cold pizza. There are always at least four people working and usually one person at LEAST is doing nothing and no one ever gives you a straight answer. I have a coupon for a free pizza there that I will not be using. Even for free food, it isn't worth the hassle.

What is it with Papa John's? After waiting an hour and a half plus for a lukewarm pizza and cold breadsticks, needless to say, we will never be using this location again. Management is horrible, and clearly their delivery people aren't that skilled. With so many other options in this area Papa Johns needs to step up their game. The pizza (especially when cold) isn't even that great. Personally, I would love my money and my time back

Submitted a pick up order through online and the whole process went very smoothly. When I went to the store, my pizza was ready to be picked up. I don't live nearby Brighton so I don't know what this chain is like with their delivery services but if you want to do a pizza pick up order, then I highly recommend! They usually have special offers on their website so make sure to check out their deals first before ordering!

We always order our fast food pizza from this Papas. It is the best fast for type pizza out there. It is always fresh and the crust is doughy on the inside and crispy on the out. I give it 3 stars for the wait times. for delivery and pick up. It is mostly late or we are waiting in our car for it to be ready. I do it though because we like the fresh ingredients and we like the taste. Not to mention it is CHEAP! Not cheap on ingredients but cheap cost wise. If you get coupons you can feed five hungry kids and 2 adults for $10 no kiddin,' Please work on your efficient and on time delivery. You would rock if ya'all could fix this issue.

NEVER AGAIN got sick on pizza and greasy wings SB Sunday. im still sick today. going to doctors office tomorrow. i feel horrible from that food. i called their store and they hung up on me. gonna notify boston board of health. stay away from this food .

The pizza is always hot... they just don't deliver to us which makes me sad, so we have to pick it up... Staff inside place is fine.. not the most pleasant, but not terrible. Overall, it is fine... Papa Johns is Papa Johns, not much to complain about... but nothing to rave about :)

I place order on line and I walk in he sold my order to another customer " said it wasn't good enough "I had to wait for my order to be made sad part this was my first placing a order and my last order....

This place has horrible customer service and definitely does NOT deliver on time. I have ordered from there now 5 times and each time it has been at least an hour delivery after being told a 30-40 minute wait. This place is in Oak Square and I live in Packard's Corner. The last few times after it being over an hour and 20 minute wait and our food arriving cold I received free pizza coupons which was my only reason for continuing to order (hey, its free). This last time the coupon I received had exceed the max usage and after calling the branch and explaining my situation he said I needed to try again. I had been trying for 5 minutes and had multiple people try and type in the code. I was told there was nothing they could do and they wouldn't give us a new code. My boyfriend then called and they actually tried to help him by giving 2 more codes to try none of which worked. We were then told there was nothing that could be done. I don't expect a lot from chain restaurants but seriously? If you're going to offer something to someone because you messed up royally don't continue to give them expired and already used coupons and blame the recipient for them not working.