Papa Johns Pizza

I don’t know who is at the store tonight ? But the pizza I ordered was not thin crust! That’s what I got though. I ordered cheese pizza and it has pork on it. Calling the manager I was told I would get my replacement pizzas and I HOPE ITS RIGHT THIS TIME. People getting lazy in college park. I love papa John’s but not this location. They sent food out and it’s the same . I ordered original crust and I keep getting flat crust

Order online pizza n wings order came 1 hour late pizza cold and burnt no stickers on my food I asked for a remake she said not doing no remake I work notes so I got in my car went there and showed her (the manager) my pizza because on phone she said I lied!!! Pizza burnt poor customer satisfaction on convenience or the food papa John’s pizza never came burnt by asking for well done I don’t understand the hiring or ethics but this was totally unacceptable she wouldn’t give me her name but she is the manager for tonite I need compensation and a free pizza and wings for my family they can’t eat now my money held up for three days due to papa John’s workers this is crazy work

First time in almost a year and a half that the customer service was trash. I recently ordered super late (I didn’t know it was almost closing). Tory was so rude. I accidentally ordered carryout from doing carryout just last week. He proceeded with an attitude. About 20 minutes later he calls and says he’s canceling my order because there was no driver or dasher. His attitude sucks. He has such a nonchalant tone and clearly doesn’t care about the satisfaction of the customer. I will no longer use this Papa John’s.

Please do not order from this papa johns. They will forget half your order and then tell you they can’t give you a refund and you HAVE to get the item that they left off. They want me to wait another 30 mins while my other food gets cold just for the food they left off. The young lady that answered the phone already knew who I was when I called. She stated “this the only order we messed up on so I kno who you are” So I explained to her I didn’t want the food anymore. She never placed me on hold just put a man on the phone and he just started talked, didn’t introduce himself or anything… she obviously didn’t brief him on my concern either cause I had to repeat myself… customer service sucks! A good manager would have refunded the entire order as a courtesy for YALL MISTAKE! This is how you lose business. Instead you tell me u can’t give me a refund and the driver will be back shortly with the remainder of the order that I specifically said I didn’t want anymore🙄🙄 such an inconvenience. Maybe your drivers should start checking the order before leaving the store to prevent this from further happening. Papa John’s has really fell off… what happened to the customer is always right. I’m paying my hard earned money. Always think if this was you in my shoes. I’m sure you wouldn’t want half your order now and the rest later…I’m not going to eat the wings so it’s just a waste of money atp. I don’t trust ppl these days especially when they know they were wrong.😑

Worst Papa John’s pizza I’ve ever received in my life. Pizza dough was just rolled and rolled into oblivion, no crust pretty much a flabby thin crust. Very gross. Called and talked to the manager and she said she’d let her pizza maker know but didn’t offer to make a new one for me and just hung up.

I have been going to Papa John for a while, l love their Bread Sticks, Garlic cheese flavor and the pizza Everything were nice today as everyday time I order from them. I love to eat a big salad with bread sticks, but I do wish they had some pasta, or some bake wings.

The CYO (Create Your Own) Papa Bowl was delicious. It’s not that deep but it’s wide and it was nice and juicy. I’m definitely ordering again and I even had almost half left over.

The great customer service was unepected considering the reviews, but it was a pleasant visit and the food was great. Thanks to the guy who made the pizza and handed it to me!

Ordered on DoorDash and pizza picked up immediately. Thought it was sketchy and finally got it. Took 4 bites to discover it's Ice cold and burnt to a crisp. Looked at the box and it's an order from 2:02 pm, I placed the order at 3:15pm and it has another customers name on it. Disgusting.

Give them men their flowers they were really working hard last night. Crew full of men really working getting them pizzas out and ready hot. My pizza was good I haven't been to papas in a minute and it was worth it. Good jobs guys keep it up

This papa John's did not deliver to me what I ordered and I also paid for a cheese sauce and it didn't come when they delivered. I called back the store and the young man said he just sent someone out with my sauce to be delivered to me in 20 minutes. I called back after 40 minutes and the same young man had amnesia and said nobody told me that. Then he proceeded to get upset with me because at this point I am upset and demanded a refund for the sauce. I also asked for his name and he hung up the phone. I called back several times and they just picked up the phone and immediately hung it back up over and over and over again. 1 hour and 20 minutes later a delivery person showed up at my door with the cheese sauce. This is bad for business!‍

What part of the order did they get right? Well, I got a pizza. They charged me for anchovies- there were none. I got drinks- but it was a 2 liter of Pepsi when I ordered a 2-literally Diet Pepsi. I got my wings- but I ordered spicy Lemon Pepper and received barbecue... Let's just say that my 1 star was for the fact that we had just made a 4+ hour drive from SC & was too hungry to do anything about it. Sadly, I took a sip of the cola or I'd have given it to someone. As it was, I dumped it down the toilet since I only drink diet, my husband doesn't drink dark sodas, and our daughter doesn't drink any soda.

This store manager gave my food away , that i ordered for pick up. And told me the biggest lie ever. Someone walked in and said my name. Smh unbelievable unacceptable! The worst customer service EVER

Absolutely hate this location. Definitely the most horrific experience ever! I was chased outside by the a manager because he refused to switch out a mushed pepper they gave me!! When I asked for my $$ he refused. I had my twin babies waiting in car crying and screaming because they were hungry and when they saw the guy approach my car aggressively! I attempted to call law enforcement but my babies were crying because they didn't want police to come! No one from upper management have reached out to me since. I walked away terrified because he followed me out to my car! I left with no pizza and they refused to refund me my $$!!!

Want to be thoroughly disappointed in Papa John's? Order from this location! Ordered 2 medium pizzas which was supposed to take an hour to deliver. No problem... I'll wait. At 97 minutes, my pizzas showed up and were cold, like they were sitting in the drivers car for 30 minutes. I called the store and told them what happened, and they put me on indefinite hold. I hung up after 7 minutes. There are lots of great Papa John's out there; however, this location is a joke.

Poor poor poor service I ordered a veggie pizza with ground beef and I receive a pizza with pepperoni and ham on it. Call to the store and the manager was not helpful. Do not order here.

Like why am I paying for items and not receiving them!? This has happened with EVERY order at this location. Don't give me what you want me to have! Give me what I paid for! It's as simple as that!

The pizza was good,and I was told 10 minutes for it to be ready, and I went back 10 minutes later, and it was ready.

Worst do do not order from here .... Ordered at ten they close at eleven waited till after eleven to find out they refunded my order never called should have seen the one star complete $&@ sh&@ no costumer service never order from here

Please whatever you do don't come here they take 2 hours to say they gonna deliver your food but then cancel but when you go up there to get your pizza you see your pizza driver smoking a blunt and you come across a murder that token place on the side of the building and all the employees recording and on live. Smh this place is so trash every time we had tried to order they have never delivered anything smh we are no longer coming here.

If you wanna ruin your day go to this Papa Johns. It's happened to me in multiple occasions. I placed an order then went into the shop. After about 20min I went up to ask about my order and with a rude answe told me it wasn't ready so I said okay. I waited another 20min and still didn't get it. I went to my car to call to see if they got my order and they kept hanging up. This is just one incident. Don't go there!!

This place needs to close down for good! We called 2 hours before they closed and we never heard from them. My girlfriend called and they said we're closed and they canceled our order. What a piece of monkey crap!!

Worse papa johns ever! 2 hour wait for the food and the pizza was half hanging out the box. Driver was unprepared and made me provide him a pen. Food cold. Called and was told that 2 hours is normal wait (Email confirmation said 30 mins). Save yourself and order elsewhere.

The customer service given by Eboni was above and beyond. Eboni made sure things were right and delivered promptly.

Ordered pizza at this crappy place for delivery. Almost 2 hours later....nothing!!! Why can't people in this community operate a good business

This business doesn't deserve 1 start. Order placed @915pm and called after eta and was told it hasn't been out for delivery. Called 1hr later and the same thing at this point I've waited 2hrs and preferred to cancel my order. They are not responsible and need to step up there game for this location Very bad CS as well

At 9pm on a Tuesday night I was told it would be 2 hours for delivery. Unbelievable. This is not expectable.

While the food here has improved as of lately, it took quite awhile to improve. I remember ordering from this location back in 2010 and 2011. The customer service could be better. Sometimes, when I call it's as if I'm talking to a Neanderthal who at least answers the phone in a not so professional manner. They used to have you waiting on the phone for a little over ten to fifteen minutes or longer, without ever picking it back up -- they'd say they were busy, but you can hear them in the background. I have to tell them when I order my pizza well-done not to burn it. On several occasions the pizza was burnt when it was delivered. I had to call in only for the store's cooker and manager to tell me, "well-done" pizzas are going to be burnt. I can't remember eating any other foods that were cooked well-done whether at home or any other restaurant that was burned. Have you ever eaten a burnt steak? I think not. I have to call and tell them, let my pizza be crispy, but don't burn it -- seriously? I recall only a few times I had to talk to the manager and was given a free pizza or at least a hefty discount. As far as delivery, it's just alright and has changed as of late. Many of the delivery men and women are friendly now. When I ordered in 2010 they usually were kind of ignorant (I remember telling a delivery man I'd tip him if I had the money and he told me I should just tip him anyway -- I was almost tempted to kick his butt from where I stood). Perhaps there has been a management change. I even remember back in early 2011 where the delivery guy forgot my soda a few times and had to come back in the meantime my pizza would get cold. Would I advise ordering pizza from this place? Well, that's up to you. It's worth it when you're hungry and there's a discount like on Tuesdays it's 50% off and Wednesdays it's 25% off; however, if you have other options I'd advise going elsewhere. The location is improving; however, it still needs more improvement. I guess given the location of this place I suppose it's not surprising to get such service; however, as I've said before it's up to you if you want to spend or go elsewhere.

Hey they said 35 minutes, it was here on time, correct and hot. Can't complain!!! They even cut it in the standard 13 pieces!! (Killing my OCD)

Okay i dont do reviews beacuse everyones experience is their own, but really every time i order for delivery they always without a doubt forget an item I PURCHASED! I have given them ample opportunity to fix the issue, but it still keeps happening. What is sad about this location is that not all of the drivers are inconsiderate, but when there are more than 2 it makes the other drivers look bad. I have never not given a reasonable tip and i still get crappy service. How are you going to tell someone that maybe one the next time you order i can give u a discount. You are a driver not a manager. It takes 30 plus minutes to get someone to answer the phone and when you notify them that something was left off your prepaid order they put you on hold for 45 minutes hopping you will just hang up. Now this location has given papa johns a bad name and I would hate for them to lose another loyal customer. Oh and stop making my pizza's smaller and smaller, if I order a large pizza it should be the standard size of a large pizza (not a medium). You guys/girls are only selling yourself and the great company you are so lucky to work for short. Do your job please

If I could give them 0 stars I would. I ordered a pizza online at 2:30 it said my eta was 37mins. 2 hours go by and I call to find out where is my pizza? I spoke to a young lady who states that the delivery driver is on his way back to get my order. Another hour goes by I call back again, this time I asked to speak to the manager. The manager gets on the phone and I explain to him I put in my order at 2:30 its now 5pm I want to cancel my order. This man tells me I can make you another pizza I told him absolutely not so I could wait another 3 plus hours NO. The manager then tells me the delivery driver already picked it up, he did not have a delivery driver so he sent it with door dash I told him I don't care who he sent my order with I been waiting since 2:30. This man starts yelling Maam,Maam,Maam I sent your order with door dash at 3:53! I said are you kidding me its already 5:00. I most definitely don't want the pizza after its been sitting in the Door Dash mans car for over an hour. Needless to say I called my credit card company and cancelled the payment... This particular Papa Johns have a huge customer service issue, they never deliver your pizza on time its always 2 or 3 hour wait. They need to just cancel delivery period cause they never ever come when they say they are coming and they ALWAYS have an attitude like your not paying their salaries.....

Don't waste your time trying to place an order. They'll just put you on hold and never cone back on 3 separate phone calls. They ask you if it's for delivery or pick up but don't actually have delivery if you say for delivery. Why ask then! 1 star is actually too high of a review.

Can't remember the last time I ordered here and it wasn't shorter than a 115-125 minute wait. And then they show up 30 minutes after that for delivery.

Absolutely trash. Tried to give this place the benefit of the doubt.. my second time ordering from here. Ordered one small pan pizza. Late and cold. Called to ask about the order and received a nasty attitude. I stay 3 minutes away, and the pizza was 45minutes late. Never again.

Ordered food at 1:39p, my email confirmation says, 'Will arrive in 30 minutes. I called back in 45 minutes and they tell me it's over an hour. I cancelled my order and will never order from there again

Called and was told to submit order online. After doing so and waiting an hour and change called in and they said they have no plans of making the order and hung up. Called again and the person sarcastically said were busy right now go order pizza from somewhere else. Then they said that as of today they won't deliver to the hotel we were staying. When asked why they said just cause.

Do not use. Poor customer service on the phone, in store and delivery. Long delivery times and unsanitary conditions.

This store is under new management and has a wonderful fast and efficient staff, I order once a week and I have had an issue once, but they hurried and corrected there mistake with an apology and a smile. I've read the comments, trust me this location is doing much better now.

I totally understand now why they 1.5 stars!! First you screw my order up completely a few weeks ago I the point I had to reach out to the district manager because the employees in the store flat out lied to and posed as a manager when I asked for the manager on duty! The district manager was the competent person that I spoke to during this entire ordeal! If it wasn't for him I would never order papa johns again and this is my favorite pizza but that's just how bad the last experience was!! But the DM flew in with his cape on and saved the day! So today I decided to redeem the credit that the DM gave me and the store manager manages to screw up again! I don't know what kinda training program papa johns has in place for their store managers but I swear she needs to sit through it two more times because she is horrible!

Man this is not good gave them a second chance on the pie from a couple weeks ago same result the cheese over power the topping want make this mistake again.

I placed an online order at 11:15am for delivery at 12:30pm. Two large pizzas with pepperoni and bacon. One pizza with extra sauce. I received a confirmation for my order at 11:20am. At 1pm I called the location regarding my order since it hadn't arrived. I was on hold for over 7 minutes then got disconnected. I called back and was on hold for over 4 minutes - was told the order was out for delivery. At 1:30p I called to check on my order and was on hold for 10 minutes got disconnected, called back and was on hold for another 7 minutes. At this time a driver called and said she was near me for delivery. At 1:53pm my food was delivered. Due to the amount of time the pizza was out for delivery both the pizzas were cold. They were missing bacon from both pizzas. One pizza had zero sauce while the extra sauce pizza had barely any. This was very bad experience and not typical of my experience with Papa Johns. I am very disappointed, not even an offer for a free pizza or an apology.

I've had such a terrible experience with this store. Sad to say I will never order from them. I placed a order online at 5:29 pm and received a call saying they didn't deliver to my address which was 3 miles from my house and also showing online to be the store closest to my home. I paid with a gift card and was told it would take 48 hours to go back to the card. So I called customer service and spoke with them who then contacted the store manager Deandre who told the customer service Rep he would have it sent out within 45 minutes. Well 45 minutes came and went, still no pizza. So I decided to call the store manager myself to see if they was still coming well, the first call they picked up the phone never answered it, laid it down and I could here them talking on the background they never came to the phone and it was eventually hung up. I called back 2 more times and was on hold for nearly 10 minutes. So..... I decided to call customer service back and this rep i spoke to decided she would call. Well, needless to say they did her the same way. Picked up the phone and laid it down. 3 hours later I'm realizing we won't be eating. This is the worst customer service experience ever with this store.

The bread taste as if someone left in the microwave to long hard to chew sauce was disgusting I was better off ordering McDonald's

If I could give 0 stars I would. I ordered two medium pizzas: a pepperoni pizza and a chicken cordon Bleu pizza. I placed my order and my email confirmation said it would arrive in 30-40 minutes. After an hour, still no pizza. I call, I'm on hold for 6 minutes. They say that the pizza was just sent out. Pizza arrives an additional 45 minutes later. The pizza is cold. It is inedible. And the chicken cordon Bleu pizza is covered in spinach (which I was not notified about). I doubt it was even the chicken cordon Bleu pizza at all. I call back, extremely irate, and I'm on hold for 11 minutes before I speak with someone and I ask to speak with the manager. Bad idea. I'm on hold another 8 minutes to wait to speak to the manager. I finally get to speak to the manager and tell her my situation. She claims that the chicken cordon Bleu pizza does have spinach Alfredo sauce on it (this is more than even a regular amount of spinach too. It's like added in). I ask for a refund and it gets to the point I almost have to push for it because the manager didn't want to do that. Ridiculous. Now I'm hungry and I have two inedible pizzas with congealed grease on top. Ugh.