Papa Johns Pizza

Hi, I recently did a takeout last night just a cheese pizza.when I went home and bit into my pizza felt like something was chewy. So I spit it out and it was a big piece of PLASTIC I don’t know how it got in there but I didnt want to eat the rest. I am HIGHLY disappointed I’m going to figure out how to add the pictures cause this is ridiculous. i will be calling for a refund

Walked in at 09:33 07/25/25 a girl was at the register taking orders once I was up next she called the dude up who was preparing the orders to the register guess it was really important for her to put stickers on some boxes, but dude didn’t know nothing about taking orders or rather they had any specials for a cheese pizza soon as he told me 35 dollars for a 14’ cheese pizza I walked out Ik they might not care but this location gotta do better.

The male manager on duty (Matayo)is so RUDE!!! I ordered the chicken Parmesan bites and got just CHEESE! Then when I called he want to ARGUE with me stating “I made those so its right” ugh no it’s not then tell me it will be 45mins to 1.5 to get then remade like WTH.. I told him I ordered it off DoorDash he didn’t care and stated he would credit my account but I know HE WAS LYING!!! The WORST SERVICE FROM A MANAGER EVER!!! I was the general manager at Wendy’s for 16yrs and if he was my manager he would be looking for another job!!!! THE CUSTOMERS PAYS YOUR BILLS SIR! No customers equals NO CHECK FOR YOU!!!!

ok so i always liked to order from here but today was just a mistake. my pizza came so oily & so soggy the pizza fell through the pizza box. they really exaggerated on the toppings. so i called to get a refund back & i was explaining to the manager the situation & she got really defensive saying it wasn’t their fault. that it was on me because i ordered too many toppings & that’s why it was soggy & i tired to explain to her that i’ve ordered that before but it never arrived like that & she just cut me off & ended the call on me but she was just rude for no reason.

I live in McDonough, but I will drive here for decent Papa John’s pizza. This location isn’t perfect, but when they get it right, it’s RIGHT! Way better than any of the McDonough locations. My pizza today was DELICIOUS!

This one the worst papa John's I've ever been to. They always get the order wrong and it seems like they don't have management there. I've seen an employee cutting up pizzas in a tank top shirt.

Workers were slow to assist lobby of customers. The customer service wasn’t the best nor the worst just mediocre. My pizza was okay.

Good intentions. Pizza was hot but raw and undercooked big time. The wings are terrible gross. The driver bless his heart amazing. Too sad with food quality now days. Have not ordered delivery in like 5 yrs 😞. Wont order again

Pizza for lunch - wonderful Ordered online, and the delivery was fast. thin crust meat lovers. Wonderful.

This location always seems to be overwhelmed at times. If a mistake is made they will try to rectify the situation. I usually have a specific order so I try not to be too critical about my pizza. But you can tell a rush job anywhere. From ingredients just being piled & thrown on to dough not being completely cooked. Pizza and garlic knots. I order thru the app mostly so it's usually the same Order. Just different locations I recently moved to the area and don't like many other establishments when it comes to pizza. But I have had to try others because of the issues with the mount zion location. I'm have not received my refund for a dessert that they didn't have that wasn't communicated until I arrived for pickup. Delivery is laughable at times. Luckily I like the taste of this pizza pizza chain or I would not order from them again. My kids already over them which is bummer because we usually have to order different pizzas anyway to accommodate everybody. We gotta tighten up tho I don't like other pizza places. I don't want to go elsewhere I've worked in the food industry for 20+ years even pizza places as a teen and young adult. It could all be so simple. Don't lose a good customer.

Wow... bad pizza and terrible service. When I came in to pick up, the guy who came to the front just stared straight through me when I asked about my order, then went back and started making pizzas. The next employee that came out of the back, looked at the two people waiting on orders and promptly started folding boxes (ignoring everyone). The last guy who finally came out of the back, brought us out a pizza missing the extra sauces we ordered and to top it off, when we got home, the pizza was severely under cooked. The dough was practically raw. Almost $40 for this garbage? Never again.

Fast delivery, decent pizza 5 stars why not had no issues. Pizza is okay it's not like an Italian restaurant but it's still good can't complain. Got all my toppings I asked for and the delivery + preparation was quick so yea.

The original CEO ruined it for me. This was once my first choice for pizza, but speaking how you feel is a warning for me to shop elsewhere.

The service here is just terrible. They really need to be consistent with how they treat the customers.

People taking orders do not answer questions from customers correctly. Then the management does not fix the problem, although they admit the mistake. Sad customer service! 2 medium 1 topping pizzas and 6 wings cost me $50 because Door Dash delivers not Pizza Hut!!!!!!!

Waited two hours for my pizza when it was delivered it was freezing cold the wings we're not fully cooked and there was a hair inside The dough on my second slice of pizza. You guys should really be ashamed of yourselves. Ever since when hair became a topping at Papa John's Pizza. Nasty you really should be ashamed of yourselves Morrow Georgia Papa John's

Rude and unprofessional. You don't say "yeah" and hang up at the end of a customer complaint after I say thank you. I'm thanking you for screwing up my order. Then, didn't follow through with fixing an incorrect order. Way to much competition to sweat it. Good for the competition though. Guess we see why they have a low rating here. Done! See pic for all your other choices. And Tony's delivers too. 4/2/20 - just a follow up that even though I live a little over a mile from this restaurant, I've never ordered from them again. Sad that there was never a manager follow up. Shows how much they cared. So much good pie from other businesses though.

On multiple occasions I've ordered from this place after the second time I now see that they don't pay attention to their orders online when you order and what's upsetting is that they don't want to fix the order that they made the mistake on ... bunch of young kids who don't follow Covid guidelines and our disrespectful even on hold for over 20 mins before anyone even answer let just say they've now lost a customer and I will take my business elsewhere I've also reported them online about their mistake and I was told to make another purchase which makes no sense

If I could give 0 stars I would. ordered at 9:30 no one called back said it would be 35 min. At 10:35 when I called to check they just told me they had to cancel the order bec they didnt want to drive. Horrible place

I understand that businesses are doing the best they can during this time, but my experience with this Papa Johns is completely unacceptable!!! I waited over an hour only to get the wrong order and have no one pick up my phone call when I tried to get it fixed. I won't be ordering anything from here again.

I have been waiting on my pizza for 2.5 hours . I will never order a pizza from them again . Oh I did talk to the manager on duty 12-27-2000 7pm and he said it will be there in 15 minutes but looks like I have to pick it up

The worst service ever !!! Employees are knowledgeable about places they deliver to or prices ... I left and went to dominoes!!! The papa John's in Clayton county are horrible.

I have purchased a medium pizza and a 2 liter crush soda and the pizza arrived but the soda did not I am very disappointed and do not recommend this pizza place.

Papa John's Store #780 in Morrow, GA sent me someone else's order (07120/0189) instead of my own (78072/0550). I spent over an hour being played with. I was either placed on hold for an absurd amount of time, or I was hung up on because they started recognizing my number each time I called back. Instead of the $12 or so I was seeking as a refund, now I want a complete refund. Based on my experience with this particular store, I'll never order Papa John's again.

Took 2 hours to bring my order and delivered me someone else's order and wanted me to take a credit. Not professional at all and I understand it's a pandemic but the rudeness is beyond measures. Will never order from here again.

Had to tell the cashier three or for times that I want a large pizza with pepperoni and extra cheese. Made me a small pizza. Manager never apologized. Sorry, sorry, service. I kept my cool. But, this place is gross!!

Worst customer service ever. "Large Thin Crust Cheesy Chicken Cordon Bleu Grilled Chicken, Three Cheese Blend, Canadian Bacon, Onions" Tell me where there is spinach on that order. No. where. So why is it that when we received our pizza, there was spinach on it. No idea. When we called I was repeatedly told "We made it right." After explaining the order was not what was ordered I was told to call a number in order to fix it and not be charged. After calling customer support getting hung up on and finally walking into the store to get a refund our appetites were ruined. Thanks Papa Johns. Better ingredients. Horrible customer service. It gets a 1 just because you have to rate something.

Phoned in to inquire if they have a pizza that is made with a sauce other than tomatoe sauce (cannot eat tomatoes). The person that answered was rude, hateful and suggested I should tell him how to make such a pizza as if this had never been heard of before. I will never purchase pizza from this Papa John's location!

this is the worst pizza ever ordered this pizza the person that I talked to could not speak proper English that pizza was supposed to be delivered in 25 minutes it took over an hour to get the pizza the pizza was cold you call back to the store and the manager in the back and tell the young man on the phone is your problem and then he hung up on me how rude no customer service and I hope the owner gets this and shut that place down.

I used to go to this location for carry out but then I seen how the manager Erica treats customer and constantly stands by the back door smoking and the whole restaurant fills up with cigarette smoke while there are customers in the lobby being . And if people complain about the slow service because all the employees are standing in the back smoking or if there is a problem with your food don't ask Erica to correct it because she will bite your head off. Their Pizza used to be okay until Erica took over as manager and until she leaves I will never come back. So much cigarette smoke in the store smells like a bar not a pizza shop. The service is horrible and management is even worse looks like a bunch of young high school kids running a business. One of my friends used to work there and said that Erica is only 21 years old. how is a 21 year old going to run a successful business?

Horrible customer service....unsanitary conditions....watch employees they handle register then go to make pizza I observed no washing hands and gloves are not used yuk

I've ordered from here twice. The first time I picked up and was missing my jalapeños, knocked and waiting and the guy ended up being me Pepperoncini peppers no big deal. Second time a few weeks ago I ordered 8 garlic parm wings with a side of jalapeños. Food got here and all of the sauce was dripping out. So I go to transfer to the air fryer and there were only 6 wings. I called the store and the LIL GIRL that answered acted as if I was lying and stated oh well we gotta wait until the delivery driver comes back. Over an hour went by no call so I called back. She answered again and tells me it's only a 2 dollar difference. I tell her I don't care what it is I paid and didn't receive it. She says well I have to wait for the manager to get done making pizzas ok no problem. So I ask her how is he going to process a refund when you haven't asked my name number order number last 4 of credit card, nothing. A few days went by no refund. Ended up contacting corporate and they refunded my entire order. Y'all gotta do better seriously

No matter if it is carry-out or delivery our order is never right! I hate ordering from this location and as a result we don't use our local Papa John's that is less then 5 miles away we order and pick up from the one in Stockbridge. My fiance gave them another chance today just to be disappointed and it's not even 3 p.m. Thank goodness that my daughter wasn't too hungry or I would of been upset as well. Don't waste your time and order from here unless you are going to pick up and check your order before you leave.

I had a pizza prepared and delivered incorrectly. I called the store and was able to order a replacement for free the following weekend with no hassle. I appreciated that very much.

These guys are still awesome thanks for an awesome pizza party Once again the staff at this location continuously does an outstanding job of making the impossible possible Clayton county schools thank you!!!!!!

This store has improved. The pizza was hot, delivery was fast and customer service was perfect. Thanks!!

The absolute worst service ever! Me and my husband order papa John's on the regular basis but this store should be shut down!!! The manager that I spoke to by the name given to me "Erica" was the most rude person I've ever spoke to! I ordered a pizza that was fine but I ordered garlic knots that were delivered burnt and cold! I was told by a cashier that I would get a credit, when I called to get the credit, Erica explained to me I had to pay two different delivery fees (the garlic knots were free because of their lack of performance and the pizza I ordered! ) when I called and spoke to her she cut me off saying " ma'am I'm going to wave one deliver fee, IS THERE ANYTHING ELSE I CAN HELP U WITH?!" As if I was waisting her time! I've never felt so outraged while paying for services! Not only will I never order from this papa John's again, I will rate this restaurant with 0 stars on every site I possibly can! Don't waste your time, drive to another restaurant or have a burger, not worth the headache for this horrible store!

this place sucks, the people that work here are high or just plain retarded. they never get our delivery order right.so we went in there in person to get a special and were told that we had to order it online. after fighting their online ordering system i got what looked and tasted like a pizza on a cracker and tasted like cardboard with hot sauce on it. i called the manager and he said he would remake the order. after the damage was done then the customer service kicks in ,not when i was on MY PHONE IN THE LOBBY struggling to place an order of their no so user friendly web site. if they would have just tried so satisfy the customer when i approached their counter to buy their product i would go there again. when you are tired and hungry after working all day the last thing you want is a bad food experience. its just fn pizza ( not even good pizza) i dont understand why you have to jump through hoops to get a special. hell they have screw up my order so many times they have given me a couple free ones already and offered to give me one tonight , i declined it as it would end up where the remainder of the pizza i orderd tonight went IN THE GARBAGE WHERE IT BELONGS. papa john schmatter (a good italian name) get out of the pizza business