Papa John's Pizza

Pizza restaurant · River Oaks

Papa John's Pizza

Pizza restaurant · River Oaks

1

2620 S Shepherd Dr, Houston, TX 77098

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Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null
Papa John's Pizza by null

Highlights

Pizza chain offering classic & specialty pizzas, wings, sides  

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2620 S Shepherd Dr, Houston, TX 77098 Get directions

locations.papajohns.com
@papajohns

$ · Menu

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2620 S Shepherd Dr, Houston, TX 77098 Get directions

+1 713 874 1999
locations.papajohns.com
@papajohns
𝕏
@PapaJohns

$ · Menu

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Last updated

Aug 9, 2025

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@eater

Steak-Umm’s Sad Twitter Rant Was 2018’s Bleakest Brand Stunt | Eater

"The pizza chain is frequently the target of competitor jabs on social media and suffers public mockery from rival brands as part of ongoing online feuds." - Chris Fuhrmeister

https://www.eater.com/2018/12/20/18148884/steak-umm-tweet-depression-advertising
View Postcard for Papa John's Pizza

Chris Foster

Google
It is so frustrating to call, call, and call again trying to find it where your pizza is after almost two and a half hours, and no one will answer the phone. And then, once the order was actually delivered, they left it on the doormat and did not knock or ring the bell, so we just had to keep opening the door until we saw the pizza laying there. And it was so sad and cold.

Baxter W

Google
I give a 4 star only because Jordan and John, if it wasn’t for them it’ll be a 1 star, I ordered a pizza to be delivered through the app and there was a major inconvenience for me and a technical issue on their end, long story short these two guys heard me out when I had to actually come in to get my pizza and were very accommodating, great job guys on your customer service. Papa Johns needs to get more innovative and stop being so outdated so that the customers can be convenienced and the employees can do their job more efficiently. I gave grace because sometimes it’s not the workers it’s the company.

Candra Goodrich

Google
I wa slate to pick up my pizza and they remade it for me in a very timely manner without me even asking. Very professional and polite! I don’t really eat Papa John’s often, but I will be now just because the service was so good!

Elijah Vega

Google
Somehow… they got both pizzas wrong. It’s clearly stated on the box and on the order what we wanted… not sure how you miss reading what’s printed onto the box and doing something different. Don’t recommend this location…… Order: 1 medium pepperoni & bacon 1 medium black olives, bacon, and chicken Received: 1 medium chicken & bacon 1 medium black olives & bacon

Ali J.

Google
Ordered a pizza last night and when I arrived at 12:40 (store closed at 1AM) there was already another customer waiting outside which was odd. The open sign was on and blinking “OPEN” in bright red. I ordered via door dash but chose to pick up my order. My order was ready 2 mins after placing it on door dash. That made no sense at first, anyways once I arrived the young African American male working kept ignoring us. Then he yells from a distance “we are closed”. Why accept orders when you don’t plan to make them. I would call the store but I doubt anyone cares. I do door dash sometimes and I’ve had similar issues at this location closing early and ignoring clients. I also called last night and the employee kept hanging up the phone, called twice. So unprofessional.

Samuel Garcia

Google
I work at a local bank about 5 minutes away from here and the manager Rmon and his team have gone above an beyond to assist us when we need pizza on the fly. I highly recommend them.

Naijhe' Ingram

Google
Waited 1 hour for a delivery , never received a call or anything saying they needed help finding my place ! I called the store multiple times no answer , I even called the order line but they said only the store can help ! Finally I get ahold of someone and a girl is in the back yelling saying she couldn’t find my place but never called saying she needed help or anything called the store 5 times no answer until 6th time ! I got a refund I’m going to get tacos that was prob a better choice anyway !!!

bezawit eyob (beza)

Google
Well this was one of the most weirdest experiences for me at a fast food restaurant. We basically got kicked out of the place because the employee didn't have time to get our order. Now there is a possibility that he was busy. The rudeness and loudness of the way we were treated was unnecessary and completely ridiculous. Rudeness and No food.
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Sandy W.

Yelp
two pizzas ordered last night. two upset stomachs from bad food. last time ever i order this overpriced crap better pizza? not there
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Shatoyia N.

Yelp
Ordered from this location yesterday and our pizzas were gross. I don't think they were cooked completely. They were doughy inside. We trashed the pizzas. Such a waste of money!

Rene R.

Yelp
I can't believe papa John is stealing from drivers. I ordered a pizza 12.99 and they wanted 6 dollars for delivery and then tip for the driver total 24 dollars that is a scam and they are taking money from the drivers.

Jason R.

Yelp
I ordered my pizza online and showed up when it was "ready". They were backed up, and said it'd be another 30 minutes on top of the 20 minutes I waited. I came back, they said it'd be another 25 minutes, so I asked the employee if I could just cancel the order when he came to the counter, he completely ignored me and walked away. I exclaimed excuse me several times and he just put his finger up to shush me. He's lucky he didn't get his ass whooped and the employee behind him ran over to cancel my order for me, even though he was obviously ignoring me too until I got loud. Unbelievable, never going to this trash ass papa John's again

Toby K.

Yelp
Worst papa John's I have ever been to. Unsanitary practices where employee was cleaning and cooking simultaneously. Pizza was barely edible as you can see. Easily one of worst pizzas I have ever had.

Kirk B.

Yelp
While maybe not the absolute worst pizza I have ever had it was close. From first impression opening the box to the first bite I was unimpressed. Two large pizzas for $22 is probably still more than it is worth on a comparative basis.
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Natalie G.

Yelp
Please order your pizza from literally anywhere else. I have ordered delivery from here and both times the employees were very RUDE. They caught an attitude with me and were so angry about having to deliver like I was inconveniencing them. On top of that the pizza was very disappointing. Basically ordered cardboard with pepperoni on top. Very low energy all around & the employees inside don't wear gloves and vape around all the food. -0/10
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Morgan B.

Yelp
Ordered on Ubereats and the pizza was not put together well. Cheese missing from a decent portion of the pizza and overall just off ratios :/ not a very enjoyable pizza

Karen E.

Yelp
Worst Location in houston. I ordered a pizza; not a cardboard box with toppings. They don't even have a way where you can reach them at the store, you press 5 to speak to a manager, and it hangs up on you. I've called 6 times since I got this terribly made pizza. This place is a joke.

Yankee D.

Yelp
I ordered 2 pizzas from Grogans Mill in The Woodlands, TX...it took almost 2 hours to get here. We called the store numerous times but nobody there answered. The mouthy driver said, sorry its late but here's your pizza. I contacted corporate and their brilliant idea was to call the store...the same store that doesn't answer their phone. These people are worthless. This isn't the 1st time I've had issues with these people, but it's definitely the last time.

Ashley M.

Yelp
I ordered a pizza with 8 garlic sauces and revived 8 ranch sauces instead. The garlic sauce is what makes the pizza in my opinion. Bo garlic sauce - throw the whole pizza away. The one garlic cup in the box was open. I called and spoke to Lisa who at first seemed more upset with me. How are you going to be mean to the hungry person? She asked me if I could drive there. I could not because I was working which was the reason for the delivery. Then the employees in the back claimed I was wrong and had garlic sauce. Nothing was done for my inconvenience. I'm the hungry person who now has to wait longer because of someone's mistake. Lisa called back - nicer this time. They agreed to bring me back some garlic cups but that I have to give back the ranch. When the driver comes back I open the bag and saw my 8 cups and one was busted. Now I'm two cups short.I give up! I'm hungry!
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William M.

Yelp
I walked in and ordered a pizza with (a thicker crust), and they gave me one of the greatest pizzas I've ever tasted in my entire life! I'll recommend everyone to be here every time you cruise downtown and want some pizza‼
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Taylor D.

Yelp
0 stars. Do not order through a delivery service either bc you'll get the wrong pizza..I ordered twice back to back & was sent the wrong pizza both times. Btw the pizza was nasty & dry & they're extremely stingy on the cheese even when u PAY for EXTRA cheese. I'll stick to my usual Dominos.
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Yumi J.

Yelp
I hate leaving a bad review but wanted to warn good patrons in the future! Was super happy to be able to get green chile so we ordered a large pizza. Halfway through my slice, which had to be served with a spatula it was so slinky, I encountered raw dough. We double check that it wasn't the cheese but it stretched 2-1/2". We called and the gentleman was kind and noted we could get a refund or reorder a replacement. We ordered a replacement and he said it would be done in 10 minutes. 50 minutes later we hadn't received our pizza so I called to see what the issue was and was told that a new shift came in and no one should ha e promised me a new pizza. Nor could he refund me because he's had to have proof of this first. I told them that we left a baggie with the raw dough on the front door mat for the delivery driver. And he said that wouldn't do either, I'd have to drive in and show him. Shocked, I said really? I have proof for you, why can't this be remade. He said he wasn't in the business to give away free pizza. Wow! I've worked for a pizza place before and when I called them o told them they'd running their pizzas through to fast and aren't baking enough. He used this against me because he said their over is timed so everyone's pizza would be coming out like mine but when you read through the comments, they're bot well done. Buyer beware :-(

Sarah W.

Yelp
The pizza was a too crispy & there were no sauce cups in the box. One of the employees was vaping near the food when I walked in.
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Gordon L.

Yelp
I recently order from here, while I was out running errands. I picked up my order at the door, from a smiling lady. Pizza was just as I ordered and as was the cheese bread. Everything was hot and delicious. Customer service was great and everyone was friendly.
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Daniel L.

Yelp
My ahegao face. I only order from here on days where the 50% off code 'TEXANS' works, related to the big local sportsball game the day prior. I always regret actually taking them up on the deal, but I am the kind of Ashkenazi where FREE BACON does not present as a problem to me because hey, it's a good deal and my people are internationally renowned for knowing a good deal ("getting things at a price" in our parlance) when we see one. I always take out rather than go for delivery because I don't want to have to tip someone for the delivery service. One day they will just send these things by drone and that will be fine because I don't tip sexbots in vidya (especially that rude Cerulean Robotics' Protectron model known as F.I.S.T.O. in Fallout: New Vegas - indubitably Bethesda's Fallout canonical mirror of the Lusty Protectron Maid to The Elder Scrolls' Lusty Argonian Maid with much more seductive, demure written lines) so I am not tipping a drone that doesn't even get the least bit handsy. But for now I cut out the middle man and pick up my pie on the way home since this place is conveniently located off Montrose near my house. The "estimated time" for your order is always WAY wrong one way or the other depending on whether they gave you someone else's pizza that had been sitting out for some time before it was repurposed into "your" order (gross) or the one guy that makes the pie was out having an extra long smoke break and was running behind sched on doing the one thing he was hired to do. This parking lot is plagued with the homeless - not the sexy hobos offering a toothless blowjob (a "blowbo") - but the angry, aggressive kind that demand a dollar rather than meekly asking for one, or licking their lips and letting you know that they are willing to roll up their sleeves and put in some work to earn it off you. Boy, I miss San Francisco, le sigh. But waiting in this parking lot for any period of time is not fun. So when they are running 15-20 minutes behind sched on when your pie is supposed to be ready, it ain't like there is a lot for you to do here. You feel guilty pulling out your iPhone where the angry homeless people stare you down for it. The pie itself is always depressing in one way or another. This is not generally applicable across the entire chain because when I lived in New Braunfels that one made it rain with the beautiful and delicious pie. This one is more on par with something frozen you would get from the supermarket and not be happy with, but you are lazy so you learn to live with it. With the 50% off code on the right days it's not like this is a 'spensive meal so your expectations should be tailored accordingly. But the surly workers inside the shop definitely are not trying to impress you. And neither is the pie they put out going to impress you. The thing most likely to impress you is the price, and getting things at a price is giving me life rn.

Michelle L.

Yelp
I order twice a month for last year. The pizza is always good and made to perfection. Never had a problem with them.
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Adrian S.

Yelp
Ordered the heart shaped pizza for a late night Vday dinner.... well the pizza was horrible!!! Number one why the hell wouldn't you cut it the pizza? Just because it's heart shaped doesn't mean you don't cut it! And two why was it's cardboard thin and so stale and cold!? The drive forgot my coke and had to drive all the way back..... with my pizza! So that would explain why it was cold. Smh smh smh!!
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Uzziah H.

Yelp
On October 1st, I experienced absolutely horrible customer service. Ordered 5 pizzas for a charity event honoring a fallen deputy in our community and knew the wait would be long. Called 30 minutes before they opened and they allowed me to place an order. They knew there would be a long wait time, and I accepted that given the nature of the event. It was 1015am and they said to expect the pizzas around 1230pm. I told them no problem. 1230pm came and went. 1pm came and went. 130pm came and went. 2pm came and went. During this time, we kept calling and the phone only rang. No answer. We never got our pizzas, nor did we ever get a call from them apologizing or giving us a reason for no food. Thank God I never gave them my credit card number because I have a feeling they would have charged me and I still wouldn't have gotten my food. Horrible service and total disrespect on one of the worst days possible due to us trying to honor a fallen comrade in arms. We even identified the organization we were with and our desire to donate by paying them for our lunch. They won't ever have to worry about us calling them or probably ever patronizing any of their locations again. If this is the Papa John way to do business, give me Pizza Inn any day.
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Gia C.

Yelp
Valentine's Day. Ordered online cause the specials are cheaper and more promotions. Annoyed at the coupons promos cause they are misleading. Like the 25 percent of one. I put it on the order and it says coupon applied but I don't see a discount. And you can't change to a different code if you put one in already. You tricked me papa johns. But they service at pick up was great. Quick and they gave us two roses...impressive service, thank you.
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Zihao Z.

Yelp
Recently ordered online on the night of the election. Was told the wait time would be 75-90 minutes but we got it a lot earlier than that (maybe ~30 minutes). The pizza was still piping hot when we got it and previous takeouts from this location were also great. Will definitely order again.
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Carol M.

Yelp
9/10/18 So I did speak to John the area manager. He was nice and friendly, and didn't make excuses. After he visited this location today he called me back as promised. Said he spoke to the manager and things should go smoothly from here on out and gave us a free pizza. So being Friday night we ordered pizza and settled in to watch LivePD. When Jose, the manager, showed up with the pizza he asked me to check it. I did. It was FINALLY right. I told him that I was sorry that it took calling his supervisor to make it happen. He started on with the excuses and complained that I make it confusing. There's nothing confusing about omitting peppers and onions from half the pizza and adding jalapeños to the other half. He then started to argue with me. At that point I told him that I was done with ordering from here. His response, "That's great!" What?! 9/3/18 Had another review on here from a couple of weeks ago that is now gone. Came back to update after they couldn't get it right once again, but it's gone. Save yourself the trouble and order elsewhere. For some reason they can't seem to make a pizza really get if their lives depended on it. How hard is it to omit onions and green pepper from half a pizza?! Apparently me actually going up there a couple weeks ago and speaking to Jose, the manager, was a waste of time. Guess I'll see what John, the Area manager, has to say when I call him tomorrow. Was looking forward to relaxing after a four hour flight, guess not. Thanks for nothing. Wish I was still in Puerto Rico!
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Kristin F.

Yelp
Eh, it was okay to be honest. Luke warm, hardly any toppings. I used to LOVE Papa Johns, now I'd rather have a Totinos frozen pizza. Just...eww.
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Katherine P.

Yelp
This Papa John's is sooo bad. Once received a pizza that looked like the driver slammed into a brick wall and the whole pizza smashed into the front of the box. And it was cold. Manager was super nice, offered a free pizza and a 2 liter. Great. Next order, was supposed to be delivered within 30 - 45 min - Took an hour and 45 minutes. Didn't call because, well, didn't want to be that person. Next pizza - an hour and 10 minutes. Cold, undercooked and requested well done. Over it. Called to complain this time, got offered a refund - but the driver loses his tip as well?? What kind of company is this. Terrible. And this has been over an atleast 6 month period. Order delivery from Gotham Pizza, may be more expensive but shoot, tastes better and I know I will get it in 30 minutes.
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Suzanne C.

Yelp
Umm...thanks for the burnt pizza...which took 2 hours to be delivered. From now on we'll choose Pepperonis over this joke of a place any day! Gross.
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Amir S.

Yelp
This location deserves minus 5 stars because if the emotional burden they cause! Bunch of idiots in this place! First they put you on hold for 8 mins when you try ro call-in your order and when you get there, they are all hanging out doing nothing, and when you complain no apologies. Even worse, when you ask for one of the ingredients (that already comes with pizza) on the side, can you imagine being said "no, we can't"? I asked for the black olives on the side, on a pizza that comes with it and they said no, we can't give you olives on the side because we can't charge it, I'm like dont charge, it's already in the pizza price, but I can't get this simple message across! Just respect yourself and do not do any business with them

Valerie C.

Yelp
Ordered 2 pizzas with 2 toppings each which arrived and basically looked like cheese pizzas. We called to complain and the women who answered claimed she was the manager and told us we were lying because she made them herself and put "a good amount" of toppings on them. Asked for the corporate number and she ignored us. It's mind blowing to me that a "manager" has an attitude like that and doesn't care about her store. Explains the 1 star rating. Should have noticed it sooner. Never ordering from here again.
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Cal S.

Yelp
The Valentine heart pizza was super lame. It's was cold and flat. My mom was super disappointed when she got it . Never doing that again. Papa Johns website pictures are deceiving smh.
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Shelby O.

Yelp
TERRIBLE! Don't 1) say 20-30 min delivery and take almost 1.5 hrs 2) charge me .50 for sauce you don't deliver, legit almost $7.00 worth 3) be rude when I call and ask for my sauce or refund 4) hang up on me Jared!! At least you said your name was Jared (sp?) 2 weeks ago we ordered from this same place and it took almost 2 hrs. We thought it was a fluke. We tried again. Clearly, we were wrong. Best thing I can say is the delivery driver was super energetic and offered to go to the gas station to bring me the sprite I ordered (and already paid $1.75 for) awfulness. Negative 5 stars.
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Christopher B.

Yelp
I'm super annoyed right now, i called and placed an order and was told that it would be 30 minutes, 55 minutes later i called to check on the order, i was told it will be another 15 to 30 minutes.... i live .5 miles away..... i told the lady i was told 30 minutes, she said sir i know for a fact i told you 45 minutes to an hour..... i said hold up i didn't talk to you, a guy took my order, she said oh I don't know why he told you that.... it's gonna be 45 minutes to an hour.... i tell her first off i was told 30 minutes, second you called me a lair, then realized you where wrong and did not apologize, then let's do math: if it's been 55 minutes and then it's gonna me another 15 to 30 minutes that still doesn't mean it's gonna fit the 45 to an hour you said it would be..... her response: well it's gonna be another 15 min to 30 minutes.... They already took my money, they told me wrong information, they called me a lair, did not apologize when she found out she was wrong, then when all the info was out there basically told me to deal with it, now i have to cook my kid macaroni because it was already past her bed time, so she can eat before sleep. Never will order from here again.
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Sarah C.

Yelp
This is the worst service that I've ever gotten. I placed an order and when it had been more than an hour in my order had not arrived (estimated time 25 minutes) I called the restaurant and spoke with the manager Lauren who is essentially rude and like the other people who I had spoken with kept insisting that the Delivery person was on her way (mind you I wasTold that half an hour ago and I live three minutes from the restaurant). I asked if they could discount my order since it had taken twice the amount of time it was supposed to. She refused. She said if I ever want to order pizza she would give me a discount on a large pizza in the future. Fat chance. I'm not ordering from this place ever again. Terrible service. Terrible staff
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Dawn Collette A.

Yelp
We've been using this location for over 20 years. Tonight we ordered our normal 'works' pizza. However, this time they didn't get the order right. It came in a timely manner as quoted but it was a plain cheese pizza. We don't like cheese pizza! Our phone number was off by 2 numbers as well. We are not happy with this experience! In summary, the order taker was too busy with background music and shouldn't be allowed near the phones.
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Kandis J.

Yelp
I really tried to like this location I promise I did, but after the complete disrespect that I had to endear tonight NEVER will I return to this location. I ordered a large pizza and when I got home there was a hair in it! When I called the location to rectify the situation they put me on hold for over an hour. Each time I tried to call back they were very rude and unprofessional and would intentionally place me on hold. Once they hung up on me! Never in my life have I been disrespected like this before by any establishment. I will NEVER support Papa Johns again.

Kate K.

Yelp
if i could leave no stars i would. this location is AWFUL! they took almost 2 hours for a 30 minute delivery. we had provided the gate code and before we could even receive the order, the driver had already left because they were impatient. they only offered to cancel the order, not to offer the same order for a discount or any compensation. then when i call the manager, she's got an attitude and talks over you. THEN the lady hangs up on me. trashy woman. absolutely horrible customer service. i'm wondering how she even became manager with her lame experience. i've already contacted corporate over this. don't expect anything good from this location. 0/0 rating. i made a yelp account just because of how low class this place is.

Richard M.

Yelp
I placed an order and per their Online Status it was delivered. I did not get my order. I proceeded to drive to location and was told that the driver called me but no missed calls. I let them know that I didn't get a call. The person who answered the phone was incredibly dismissive and short and clearly did not value customer service. #failed. DO BETTER.
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Penny G.

Yelp
The reviews are right. The pizza tastes terrible at best. I ordered a large pan pizza last night using the special code online. When hubs brought it home, I was in shock how little it was. For a large, it's equivalent to Pizza Hut's medium. Size aside, the taste was not good. No flavor. I had to use a bunch of the garlic butter I got to get through it. I don't know if it's just this location or if papa john's in general has gone done but I really loved it as a kid. I can no longer say the same and do not recommend their pizza. At least not at this location. Also, the pizza took 40 minutes when the online quote said 15-20.

Jacob N.

Yelp
This is the worst papa John's I ever had. They always send me the same driver who seems to be extremely medicated and paranoid. This papa John's is a joke lmaf

Trish N.

Yelp
I love how the cashier/manager can be so rude. I placed an online order for pick up at 6pm and got there 5mins early. He couldn't find my order and said it says 6pm. My response was yes I got her 5 mins early thinking it would be close to being done. Not even he rush to put the pizza together with no gloves on while I sit and watch also recorded him. Sat for 20mins than finally it's ready he hands it to me and I've ask for garlic butter he tells me it's $1 for 2 when I sat there watched them give alway to other customer for free. But I said ok paid for it. Asked for paper plates since I've seen them giving other customers plates. He goes to say I don't know if I can find any. Whatever dude. Papa Johns may have better ingredients. But you also need better employees. Please put some thought into this.
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Marlene M.

Yelp
The killen's bbq's pizza is delicious! Great idea! Very authentic!fast service too for pickup!
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Michael W.

Yelp
I was hesitant to order from here given the other low reviews, but I felt compelled to write about my own experiences after having a positive impression. I used PapaJohns.com to order my pizza online for my Super Bowl party. I requested the pizza be delivered at 5pm. The website had a handy alert saying that due to the immense volume of pizzas ordered, deliveries may come slightly before or after the requested time, which I found to be reasonable. My pizzas arrived at 4:45 (acceptable to me), hot and both of my pizzas were exactly the toppings I had ordered. I wouldn't hesitate to order from this location again, I'll update this review if I have a better or worse experience next time Edit for 2/10/13: Ordered a pizza, requested 7:30 delivery and it arrived at 7:27. Can't get much more precise than that!
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Go G.

Yelp
Two hours if you do delivery cold pizza would not accept exact change gonna call corporate
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Bev B.

Yelp
They have the worse service at this location. I've ordered here 3 times in the past couple of months and all three times were a nightmare. I'll never order here again. Losing your order several times, having to wait THREE hours for them to deliver your pizza. Picking up your order didn't make it better, still had to wait almost 2 hours and the staff here were yelling and screaming at each other and one of the employees literally had a close to fist fight with my bf.
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Taylor L.

Yelp
DONT Order from this pizza place staff is rude and they are complete idiots the manger that works the night shift Cedric Patterson is rude and very unprofessional he wrote done the wrong phone number then tried to blame me for his fuck up Every single time I call there's an issue made a complaint to Corp not ordering from there ever again because since the manager was on his cycle had to order from Pizza Hut and tbh a Pizza Hut taste better
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Jacob R.

Yelp
So, I order here from time to time and the food usually doesn't have anything for me to complain about but the service has always left something to be desired. And because I really do love Papa John's pizza, I've been able to excuse the lackadaisical approach to their service since, typically, you can order online without having to actually speak to the people from the store. Not quite the case this time. I ordered my order around 10:25 give or take a few minutes and then at 10:39 got my confirmation e-mail saying my food would be delivered in 30-40 minutes. 30 minutes goes by. Okay, I'll wait for 40. That goes by. Okay, maybe it's a busy night. I'll call and check. So at 11:10, I call and before even getting to say what I'm calling about, I'm alerted (rather matter of fact-ly) that "WE'RE CLOSED." I manage to get his attention before I'm hung up on and explain that the delivery has never been made. He says all orders are out and it'll be here within ten minutes. Well, folks. It's midnight as I write this and no such order has been made. Which now means, I'm going to have to call my bank (fun!) and tell them to cancel the charge to my card tomorrow. Call the store and see if I can get someone who even cares to talk to me. My suggestion: If you live in their ordering jurisdiction and you just can't live without; go pick it up. They're always late and from the sounds of it, sometimes just don't show up. EDIT: I just called the store again for my own amusement, got the guy on the phone, and apparently, the delivery driver is pulling up to my apartment as we speak. So, like I mentioned before. If you live in their jurisdiction, go pick it up if you want it on time. Ordering at 10:25 and getting it at midnight is inexcusable when you consider their 30-40 minute estimate. And I'm a pretty patient guy.
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Sara M.

Yelp
The special $10 Italian Hero specialty pizza is a home run. Fast delivery on Friday night and a nice smile on the delivery driver. I can't believe how delicious the pizza is.

Pauly D.

Yelp
DON'T ORDER FROM THIS LOCATION. We had no choice but to order delivery due to the pandemic since don't even allow carry out orders. On the special requests, we notified them to call us when the delivery driver arrived to apartment complex. Granted, we received NO calls. My bf then received a text that they were here, which he responded TWO minutes later that he was heading out to get it. The driver was already gone at that point?? On top of that, we received terrible customer service when we called back to ask about our order.

Lexa C.

Yelp
ordered a pepperoni pizza and 2 orders of wings. unforunately, I got a hair in my pizza (picture).. incredibly gross!

Karen C.

Yelp
I ordered a pepperoni heart shaped pizza online. Have confirmation email. Received cheese pizza. I called and Laura told me that the mistake was mine. She said that she didn't care about email her system said I ordered cheese pizza. This is our Valentines Day thing and it was screwed. Manager did get on phone to say they would send pepperoni pizza. Waiting for it