Papa Johns Pizza
Pizza restaurant · Jeffersonville ·

Papa Johns Pizza

Pizza restaurant · Jeffersonville ·

Classic & specialty pizzas, wings, sides, and desserts.

undercooked pizza
raw dough
wrong order
delivery issues
cold pizza
friendly staff
poor management
long wait times
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null
Papa Johns Pizza by null

Information

1616 E 10th St, Jeffersonville, IN 47130 Get directions

$10–20

Order delivery
See Menu
Restroom
Accepts reservations
Popular for lunch
Popular for dinner
Comfort food

Information

Static Map

1616 E 10th St, Jeffersonville, IN 47130 Get directions

+1 812 282 3333
locations.papajohns.com
@papajohns
𝕏
@PapaJohns

$10–20 · Menu

Features

•Restroom
•Accepts reservations
•Popular for lunch
•Popular for dinner
•Comfort food
•Credit card accepted
•Debit card accepted
•Contactless accepted

Last updated

Jan 14, 2026

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Inside the Feud Between Papa John and Papa John’s | Eater

"I know Papa John’s was founded in 1984 inside a broom closet in Jeffersonville, Indiana, when “Papa” John Schnatter started making pizzas for patrons at his father’s bar; it grew into a publicly traded S&P 400 company with around 4,700 locations worldwide, was the third-largest pizza delivery company in the U.S. as of 2016, and is credited with inventing pizza dipping sauces. In recent years the chain has been beset by controversy and declining sales: Schnatter blamed protesting NFL players for poor earnings, stepped down as CEO and later as chairman after making snide statements and a leaked recording of him using the N-word, and has been accused in a Forbes investigation of presiding over a “bro” culture and engaging in sexual misconduct that resulted in multiple confidential settlements — allegations he disputes. The company has said it was “bleeding money,” its stock has fallen steadily since reaching a high of $86 per share at the end of 2016, and it lost the NFL sponsorship to Pizza Hut. Under CEO Steve Ritchie (who took over in January), the chain is trying to repair its image by prioritizing diversity, equity, and inclusion and requiring employee diversity training, while the board seeks to distance the brand from its namesake; Schnatter, who still owns roughly 29–30% of the company, has pushed back by launching SavePapaJohns.com, and the board has even adopted a “poison pill” to try to block him from increasing his stake." - Eater Staff

https://www.eater.com/2018/8/24/17777976/papa-johns-schnatter-board-feud-ceo
Papa Johns Pizza

Haley S.

Google
June 23, 2025 Ordered at 9:58pm and saw the pizza was ready in less than 10min, which now looking back should’ve been concerning. I’m so disappointed, my older brother worked at papa johns in our late teens so I have had SO much pizza from other papa john’s. This is my first time at this location and it was by far the WORST pizza I’ve ever had from a papa john’s! The pizza was VERY under cooked and there was SOO much cheese that it was inedible and I triple checked the topping setting before placing the order online, especially after the add-on for extra cheese popped up I made sure it didn’t select it. I’ve never gotten a terrible pizza from this company before and have ordered from different locations in multiple states so I’m frustrated that I didn’t read the reviews first but I really wouldn’t have expected this before tonight. I know it’s a franchise but you’d think the company would care since this is supposedly their “first store”.

Les P.

Google
Ordered several pizzas in the afternoon for a 6 o’clock delivery. Didn’t arrive so called the store and was told they were running a bit behind but our order would be there shortly. Called again at 7 PM and was told pizzas were cooking and they would be there shortly. Called at 7:30 and was given another excuse. Cancelled the order at that point much to the dismay of the lady answering the phone who responded with, “it’s almost done. Are you sure?” Avoid this store! I understand it’s cheap pizza but that is meaningless if the pizza doesn’t actually get delivered. The store is poorly run and not honest with customers. Avoid avoid avoid.

Pat M.

Google
The pizza is average at best. Consistently average across every location, I'll give them that. We occasionally get this at work to feed everyone. Even the "specialty" pizzas are boring and have an overall sameness about them. The crust is well below average, with a heaping helping of boring. There are so many other options. Even Little Squeezers is on par with Papa John's pizza. The brownies are probably the best thing about the entire experience. Basically, this is the Subway of pizza chains. The entire menu is bland and boring.

Jamie B.

Google
Why does this location offer Drive Up Pickup with the "I'm Here" button if they are going to ignore it for more than 10 minutes? Our order showed "ready" on their tracker at 8:06 pm. They didn't bring it out to us until after 8:15 pm. There were only 2 customers inside waiting on their food. I don't get it, and the workers are no help... no answers, and really act like they don't care.

angie S.

Google
Really good fast pizza, always being super nice. I've never had a problem here. I love papa John's. We had one hick up were we ordered it online and when my husband when to pick it up they said they were sorry that they messed up (no biggie it didn't take long) and when my husband asked what was wrong with the pizza. They said they cut it wrong lol (online we asked for squares) they did the usually triangle cut. We didnt really care lol so we took both pizzas and happy cause it's great pizza

Anna G.

Google
I ordered from the Jeff store tonight… I was charged an arm and a leg for 2 medium pizzas. My dough wasn’t even cooked. The crust was but the bottom of the pizza dough wasn’t, completely raw. My toppings weren’t cooked, but the cheese was melted. Everything slid off the pizza as soon as you picked up a slice. I could only eat the outer crust. Very upset with this store tonight

Benjamin D.

Google
Food is what you expect but oh my god they consistently take 50+ minutes to make a pizza even after the app says it is ready.

Morgan W.

Google
Ordered delivery, they directed it to DoorDash, and it sat there for a minute I called the manager, answered the phone, trying to be funny sounding country. Then he proceeded to talk normal I asked if my pizza was gonna be delivered he said hold on I’ll check. Never came back to the phone, I called back and he never answered. This will be the last time I order from them
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Melissa C.

Yelp
Seriously, what the HECK is wrong with this store? And why can't they get it right? When I first bought this house, I placed an order and the driver then couldn't find my house even though it's in a well established neighborhood. For years, I didn't order from this poor excuse of a restaurant, but I received an offer for free delivery, so I thought,"Why not?" and placed an order. The confirmation said the estimated time of delivery would be 45 minutes. No problem. I was pleasantly surprised when I received a notification after only 20 minutes or so that the driver was on the way. 15 or so minutes later, I received a notification that my order had been delivered. Really?! Give the benefit of the doubt, now. Maybe the tracker app is a little off, and it will be here shortly. Nope. An hour and a half after placing the order online, I placed a call to the store to find out what the problem was. The girl who answered the phone was very nice, but had a tone in her voice that said she was having a hard time believing that I didn't receive my order. After a discussion with her manager, I was told that they would expedite and get my order out to me immediately. Nope. No, thank you. Please just refund my money. And now you know the "why not".

Kim W.

Yelp
This place has been hit or miss for years now. My last experience (which will be my last experience) was pretty awful. I ordered online. My daughter went to pick up the order. No one could seem to find it - although the tracker said it was done. She waited 20 minutes to bring home pizza that had been sitting for as long. Someone forgot to drop our wings - so instead of explaining that - they just wandered around, ignoring her until they were finished. I voiced my complaints via the website & received a message from Sabrina, the General Manager wanting to make it right. I followed her instructions & responded back to the email stating 'yes, please do make this right'. Her response? Well, it's been three weeks and crickets. I just have to laugh. It's not like I'll miss their stale, tough crust anyway.

Robert B.

Yelp
Been ordering food from here ever since it opened today August 29, 202 service was young ladies working the front counter was remarkable laila and Hermiohe they was busy busy and had it all under contro. they was smiling and treated everybody with respect and courtesy on top of everything food to the people taking the orders from the from people walking in. They were just really awesome. You got great employees hope you treat them well !!!

Shane C.

Yelp
they delivered the wrong pizza. when I called they blamed doordash. I didn't order from doordash, i ordered from them directly. they offered to have my pizza remade and delivered an hour later, instead of contacting their delivery driver, who left mere seconds before my call. I asked to have my order refund reunded. I wouldn't get my money for 7-10 business days later, granted it's only $15, but that's complete BS, no reason the order couldn't be refudned in a few days. I don't have the confidence in them to actually refund our order since they couldn't tell what site I ordered from or who delivered. No way to provide corporate a view of the customer service at this location, it's an endless cycle of web browsers loading asking if they helped. the company doesn't provide adequate customer service.
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Michele R.

Yelp
Haven't ordered Papa Johns in a very long time. Decided to pick up carryout today after giving in to my craving for a Works Pizza And the NEW EPIC stuffed crust. Works was my usual flavor but the pizza dough was horrible. The bottom of the pizza was so flimpsy. Not done at all. The stuffed crust is about 1.5" in diameter... Way to big. Some of that dough needed to be at the bottom to help out the support. Epic Failure Papa Johns. Won't get it again. I should just go back to avoiding Papa Johns. Service at the counter was very friendly and greeted me as i walked in tbe door and i got what i ordered. So that is the only reason i gave them 3 stars.

James C.

Yelp
This place has only gotten worse with each visit. and what really killed me about this last visit is the cashier had the nerve to suggest I give them a tip for something I ordered and picked up. Not to mention how substandard the food was that I received. I come from a time when you actually have to either be serving my food or provide something really good and only after the above has been performed a tip would be justifiable. This is the last time I'll ever be a patron to this company, again. It shouldn't be a guessing game as to how an order will turn out. Waste of time and money.
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Scott S.

Yelp
I have been a pretty loyal Dominos guy for a long time. I'm a marketing guy by trade and appreciate good advertising and the new commercials for the "Shaqaroni" worked well enough to get me to try it. Seeing how I live in Jeffersonville (founding city of Papa Johns) and this was from store #1 I had all expectation of a great experience. Loaded up the app and proceeded to place an order. Ordered one of the aforementioned Shaqaroni some jalapeño bread knots and a bbq chicken papadilo. The delivery person was friendly. The food however was not. All items were not warm and the cutting of the pizza was not good. Slices were impossible to remove from each other. The pizza was undercooked also. Making the crust rubbery. The papadio was also not cut thru either and was also not warm. Guess I'll go back to old faithful DOMINOS for delivery pizza. I replied to the automated request for feedback from PJ. Hopefully it will help them improve. The ads with Shaq worked but the product didn't deliver an All Star performance. This pizza is being sent to the bench.
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Maicy J.

Yelp
BEYOND horrible management !!!!! I called to ask if they could cut the heart shaped pizzas and the boy hung up on me after waiting 30 minutes on the phone for a answer! and when I called back and asked if they could cut the pizza or not he said I already f***ing told you we CANT Then he gave the phone to a women who wanted to argue with me because I asked to speak to the manager I then spoke to the manager and she said I'll talk to him: I said okay thank you what was his name (so I could call corporate) and she said I don't know who you talked to ( then how would you talk to him about how he is being to customers?) hmmm I was just like okay! Then when my delivery driver gets here with my food she's smoking a big fat blunt and blows it into my house and the smell is lingering on my food. Now I don't care if your smoking that's on you but don't ever do it when you have someone's food with you! It's just pathetic won't be ordering from here EVER again.
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Scott E.

Yelp
Let's just skip over the whole thing about the actual guy Papa John, okay? And as I've said before, sure, it's better when we shop local. Chains are inherently less interesting than one-offs. But sometimes we stray from that path. I like nearly every kind of pizza under the sun. And that includes Papa John's. It's reliable and a very solid chain pizza. And this location has a lunch buffet! What's better than that?

Tim T.

Yelp
Ordered a pepperoni & Italian sausage and a green pepper & Italian sausage thin crust. Delivery was estimated around 35 minutes. Delivered by door dash who made at least 1 extra stop. 1 hour and 15 minutes later it showed up cool. Worst thing it looked like some of the pepperonis had been picked off (1 pepperoni per slice was left literally) & it looked like indentions where more could have been. I would not order delivery again from here, maybe pick-up. Very disappointing.
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Stephen B.

Yelp
Well, now I'm going to have to find a new pizza place.I don't know what Papa John's has done to their crust, but it's like chewing cardboard, there was hardly any sauce on it. I have concluded that Little Caesar is now better than Papa John's! They need to get John Schnatter back in there before they run the company in the ground. The crust does not make a better pizza anymore.

Don P.

Yelp
Please have your drivers not have there music blaring as they drive down customer streets. Not professional. Then the idiot,in red suv, pulls into a different neighbors home, 80 year old lady house, to turn around instead just going down street. Not safe driving practices and very annoying music after dark.
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Yuka W.

Yelp
It's perfect for lazy night dinner! We ordered two large pizzas on weekday around 7pm. They delivered by 8pm. They have text message system letting you know your order is on the way. The delivery boy was polite and the pizzas tasted great!! They have variety of coupons online. We got 50% off!

Daniel M.

Yelp
Look, as far as the actual food goes it's a Papa Johns and tastes like what every other Papa Johns tastes like every other time you've had Papa Johns. BUT whoever they have answering the phone and taking delivery orders is the most competent, hospitality driven individual I've ever encountered. She asks you how your day is. She politely takes you through your order and she calls you by your first name as she does it. Kind. Polite. Detail Oriented. Completely professional. I can't believe I didn't catch her name. But they need to pay this lady. They need to get her her own Papa Johns. They need to make her Papa John.

Curtis M.

Yelp
the pizza was cold when it was delivered we order it with sausage and didn't get any charge me $ 22.00 for a crappy pizza we have not purchased a pizza from papa John's in 10 years and I will not purchase another one again
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Sonya H.

Yelp
Never get my full order. So disappointed. I order for large family. They seem irritated with receiving my order and never provide the extra sauces I'm charged. It's not worth the price to at minimum receive good service. Dominos is my choice for quality food and they always provide me with what I pay for.
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Rania N.

Yelp
So So terrible. Totally raw. William brought home the works pizzA. Raw dough. Toppings not cooked at all. I didn't even take a bite. William ate one piece and the rest to the garbage. Yikes. Ill give this a negative star. Can show a pick cause its already in the dumpster. Never ever again.

Alan H.

Yelp
Just had one of the worst pizza's i have ever purchased . With tip, 32.00 for a large two topping and a small cheese. I ordered bacon and sausage. When my pizza arrived, it was a mess. half of the pizza barely had cheese, and I had to squint and search around for the paltry toppings. I should have taken a picture. I only live about 2 miles from the store, yet my pizza was cold on arrival. my daughters cheese pizza was fine. Don't think I will ever order from here again. If I do , I will pick it up myself.

Brenda H.

Yelp
Went inside... while waiting for my order...noticed cashier had become kitchen dough preparer... scooping hands full of flour onto the ball of dough.. kneeding it into a flat crust ..one after the other...quite impressive technique... until I realized she was not wearing gloves... cash handling...touching register..straight to handling the food....no washing of her hands ..no plastic gloves... employee placing the ingredients on the crust was wearing a hoodie...had his hands inside the pockets...no gloves on either. ..told mngt...she said appreciated it being brought to her attention ..but I never saw anyone go to the sink or even attempt to put on gloves.. don't believe they ever use them..didn't seem to be something they do....I paid for the pizza and left..but thinking about all the germs on their hands ..and their real lack of concern..was sickening...why would I ever go back...
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Misty C.

Yelp
I order from this location frequently, seeing how I live so close , it is a very clean location with a friendly staff . I love Papa John's because I get very good deals from being a rewards member . Such as free pizzas and sides . The wait times usually aren't very long and the pizza is always delicious. Being from Jeffersonville Papa John's is always the first option for pizza . Seeing how this city is the birthplace of this amazing pizza !!
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Kelci S.

Yelp
I've been ordering pizza from this place consistently for months and they always screw something up. My most recent one was the final straw. They delivered my order to the wrong house and when I called the store the guy completely disregarded what I had to say and continued saying "it's on its way, we're busy." No apology, no I'll check in on it. I'm not one to complain since I've worked in the food industry for years but come on. At least try.
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Kristie T.

Yelp
Ordered their delivery last week for the first time. I always order online and the time that was quoted to me was correct, the pizza was piping hot, the order was correct and the deliverer was friendly and professional.
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Daniel R.

Yelp
I had just a couple of things wrong with my order the other night so I had left a not so good review. The next day, the GM of this store emails me apologizing and offering a 40% off coupon for my next order. I thanked him and also let him know that I was appreciative of his great customer service and this was the first time a GM had personally e-mailed me back, lol. Thanks again and I look forward to my next order!

Monique E.

Yelp
So and my fiancé both woke up this morning with sour stomachs, and I know it's because of the pizza because it was the last thing we ate before bed. We've ordered here before and everything was good so idk what happened. But this has ruined papa johns for us for a really really long time. My fiancé probably will never want to eat papa johns again... If you see this review maybe skip out on this location.

Laronn2002 ..

Yelp
Wish I could give this store 0 stars! I've been waiting for a refund for 2 months. Back in November 2020, we ordered a pizza online. 40 minutes later I received an email that our pizza was delivered, but we never received it. I called the store they and they told me that it was delivered to the wrong address and the delivery guy should be pulling up now with my pizza. I didn't trust this, and asked for a refund. The manager told me to walk to my neighbors house and ask if they received the pizza, just to prove that she wasn't lying. I declined, and asked again for my refund. She was angry that I wouldn't follow through with her request and said my refund would be given in 5-7 days then hung up on me. Well, it's weeks later and I still don't have my refund! I have spoken to customer support numerous times and they continue to refer me back to the manager at this store. I suppose I will get a refund eventually.
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Adrian S.

Yelp
I just order from there and got two regular crust they gave me one thin and one handtoss wtf

J H.

Yelp
We should have never stopped in today for the buffet as the sign outside side read need 10 drivers we waited patiently in line for over 10 min as we seen the other patrons of the restaurant complaining about their being no pizza out when we finally made it up to the cashier he just walks away and started complaining about no one came to work today and to many people are coming in so we helped him out and left they need some help in the management Department
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Mary M.

Yelp
Love the bbq chicken pizza and the people who work there are pretty nice and don't sound completely miserable. Only issue is I just ordered delivery today and it took over 30 minutes longer than estimated, so 1.5 hours. Kinda much in my opinion.
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Jaime A.

Yelp
This place is ridiculous! I tried to order a pizza to be delivered since I have 1 sick child and 2 babies I didn't want to take out into the cold and they told me that they could not deliver to my address after dark! I live in an apartment complex on 10th St. and they are profiling me because of where I live!! Not 2 weeks ago, they delivered here after dark but now they refuse!!
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Jerry M.

Yelp
Very fast delivery. Food was hot and delicious. Driver even brought cups and plates and was very polite.