Papa Johns Pizza

I usually order Pappa John's 2 to 3 times a week. This location is horrible. Service is nearly non-existent here. When I came in today there were about 10 people waiting for their orders but the workers were watching something on the TV mounted on the wall of the lobby and not at all interested in making pizzas for anyone. I get that it is hard to find good help but this is poor management more than anything else. I work all over town and stop by stores everywhere but this one has me reassessing what to buy when in this area. Derby City Pizza is close by and has better service for sure.

They burnt my pizza and manager gave me an attitude when I called tried to get another one. Horrible management horrible delivery team. And then refused any kind of service after I brought this to her attention.

I'm not crazy about pizza after being poisoned by it about 20 years ago at a different pizza shop in Atlanta. I'm just recently a few years ago able to eat it again. I will say this though, the Philly steak and cheese papadia is so good you'll want one again and again. And my grandbabies loved the pizza. As for the dining area, It doesn't seem so inviting. Small, very few seats, and the seats are pointed at the street and makes you feel like they don't want you watching them.

8:45 p.m. April 30th 2025 Been buying Papa John's pizzas for years, Love the pizza. Last time I went through the drive-thru, the employee walked away with my credit card. Came back a minute later and handed me my pizza and then my credit card. You do not walk away with someone's credit card. Dumb.

Papa John’s is what it is. I really think it all comes down to the workers , are they making the food correctly and treating the customers properly? This location is one of the better ones.

Terrible experience. I ordered two pizzas for delivery. Both showed up incorrect, and smushed as if they were held sideways. When I went to the store, the manager, Josh Mattingly was rude and not helpful at all. 10 out of 10 do NOT recommend. I called to address the issue and was hung up on twice. So I finally just went up there. When I arrived the manager laughed off the situation and said “you’ll get a refund” and threw my pizza on the table and walked away. I didn’t ask for a refund, I just wanted the correct pizzas I ordered.

literally the worst experience ever. I ordered the papa Oreo bites which came burnt to a crisp and super dry. I also ordered garlic knots and they came with no garlic stuff on them whatsoever just plain pizza crust as a knot. My medium pizza was dry and not even medium it was most definitely a small pizza. Everything in the order was also very cold. DONT ORDER FROM HERE

Placed an Uber Eats order from this location aprox 1 hour before closing. A total of 3 Uber Eats drivers attempted to pick up the order but were ignored or turned away by staff at the location. After waiting for an hour the order was cancelled.

Received a text alert saying my order was ready for pick up when I pulled up to the window I paid them was told my order was still gonna be another 5 minutes. While waiting on my pizza they horseplayed flirted cussed and carried on once my order was ready the girl at the window picked it up took off towards the back could be heard flirting then proceeded to bring my order to the window but was not gave my 2 liter when I requested my 2 liter of dr. Pepper she the returned with Pepsi when I corrected her she proceeded to laugh. Worst service I've ever had there. Y'all should care about your customers more seeing as you're on a college campus get it together.

Staff is not present whatsoever. Waited in the pickup line for 10 minutes watching every employee on their phone just hanging out so I finally pulled around and just went inside. Waited at the counter for about another 10 minutes while staff just looked at me and ignored me, some girl was just taking selfies in the back after seeing me and a couple more selfies later, decided to finally come to the counter so I could get my food. Awful service, food was alright.

Just bad. pizza has been bad for a long time, but last night really put the nail in the coffin for me. Ordered 3 extra sauces with the 3 different ones that were supposed to come with the pizza, wings and breadsticks we ordered and we got ZERO sauces. All 6 were forgotten. Even stopped the driver to let him know and all he said was 'they're supposed to have them in the boxes'. Nah man, it's your job to check the order. They missed 6 of the 9 things to be delivered. Called the store to have someone run us the missed sauces and stayed on hold for over 10 minutes. Not worth it after that. At least the spicy garlic butter would've masked the taste of their nasty pizza, but that's what you get from these clowns. Never, ever ever ever ordering from you again. Wish I could give zero stars.

Always good for me. It's nice to have a late option near campus that isn't McDonald's or Taco Bell.

Yuck! They call this a "buffalo chicken pizza"-it was a frisbee with a few pieces of chicken, and one onion slice. The only redeeming quality was that there was a garlic salt flavor on the crust. Do better!

It took an hour for delivery and it was delivered cold. I also requested a square cut pizza and got a a slice cut. I called the store to speak with the manager a sat for ten minutes listening to the cheesy voice recording promotion for epic stuff crust pizza and how hot it is. Fat chance for my pizza and I was stupid enough to tip. Definitely do not recommend this shop.

Ordered my pizza and ended up picking up after 11:30. This was my first time at this location so I thought I would be able to walk in and pick up my pizza. Unfortunately only the drive through was open. I ended up having to wait 20 minutes but when I got to the window staff was super nice. For them to be as busy as they were they were very patient as got me out of there pretty quick. I like my pizza super hot so I did have to warm it up by the time I got home but that was the best pizza I've had by any papa johns in the louisville area.

The meat, good! The cheese, good! Green pepper and jalapeño, good! What's not to love about pizza right? They give you the freedom of choice.. I'd recommend it to a friend

By far the worst place ever. They don't fill the order, they will not answer the phone. You wait over an hour for an order, then an hour on hold to cancel (because the order was never made) Then they answer and you tell them you want to cancel. they put you on hold to get a manager, and then don't come back. Run. Run away. Do not order from them.

Pizza was delivered in a timely manner the downside it was burnt and not even the garlic sauce helped with the burnt taste. It was 5 delivery fee plus tip so not worth it

This restaurant is so badly managed, walked in to have a cashier mumble at me not understanding what he was saying, as I asked what he said he got mad. I also asked for the price of a medium pizza and he just looked at me and said "I don't know" . If I had to guess in his eyes it looked like he was on something. He was also wearing a ski mask beanie which I found kinda strange.

Good pizza joint with friendly service and good staff. I would recommend this place to all. I usually get large two topping pizza with pepperoni and sausage. My family are always satisfied with this place and we will return. I do like the pizza at Papa John's I like the garlic butter that they give you with it to dip in it. I do wish that the guy that owns Papa John's and make better decisions and watch what he says but I can't hold the pizza joint because of what the owner says so I do like the food itself and I believe it is a good deal for the pizza you get I drank it number one out of the top 5 pizza chains that is predominantly all over the world.

They pick and choose whose orders they will do. And cancel if the order is bigger than just one pizza. Bunch of cry babies. No one's forcing you to work there. Either do your jobs and make pizza or go get on welfare.

Ice cold, burnt pizza. Can't be bothered to answer the phone. Corporate can't be bothered to fix the issue. Will never order again, and recommend nobody ever order from them again.

Although the pizza sufficed, it did not please my palate as much as I wished it would. As a new member of the Yelp Elite Squad, I would like to express my complete honesty towards this restaurant. My family agreed with the fact that the pizza was satisfactory, but there were a few factors that made me question how much effort was going into the pizza-crafting: one reason being the excess amount of ham stuffed underneath the cheese on the pizza. Conclusively, this is a solid three out of five stars because it was simply mediocre.

ordered pizza and it never showed up, after calling to change to pickup was told my order was out for delivery, so went home and waited... never arrived before the store closed. I've had so many problems with this location for years. Don't order from this place.

I ordered lunch for the office staff a day in advance and told them 12 pm. It's 12:46 pm and it's still not here. By the time the food gets here the staffs lunch time will be over and patients will be arriving. Now I understand why they have 2 stars. They use DoorDash and it's very unreliable delivery per the manager.

Seriously. What kind of idiots do they have working here? I usually order papa Johns because i can count on it to be ok. These geniuses managed to finish my pizza and deliver it to my hotel. In 80 Minutes. Speed demons. Once at my hotel the delivery guy didn't get out of his car. Didn't go to the front desk and ask if i was here.. called an incorrect number from my profile (which i had updated) and then threw his arms up and drove back. Here i am. Sitting with young starving children waiting on another pizza now. To his credit the manager did agree to send the pizzas back free of charge but this place is a joke.

If you ordered carryout in the evening through the app it's best you come 20 min before your order is ready. They close their doors and force to wait in the drive through. Line was long and some people were just ordering their pizzas. It took me 30 mins to get my pizza.

This is the worst place to order pizza from. They can't get anything right. Why has corporate not stepped in on this location? I mean you're right by campus and should take pride in this store. Like what's really going on?

Not going to lie, I ordered a pepperoni pizza today and it was the worst pizza I've ever had including microwaveable pizzas. Also, it is clear this place lacks workers and management. I wouldn't want to work here for the amount of business they go through especially in the area. I also would only want to work here if they paid for my school while paying me commission of some sort.

Better Pizza Better Ingredients -Advance ordered for delivery by 4 pm (2 people had to be at work by 5pm). Needless to say save your $$ and time Pizza was late 4:23pm and cold. So maybe your motto should be cold pizza when we want to deliver. Apparently quality went out the window and service - driver said Ugh I just got came in and they were already behind- glad I tipped in advance. It will be a Long Time before I let the "Papa" get dinner. Oh they didn't get to eat before they went to work, good thing there is a microwave for our late pizza. Update Papa Johns reached out with free pizza coupons and we have ordered since. Pizza was piping hot and delivered in record time. I think we might makeup for the horrible experience a few weeks ago and greatly appreciate that they actually reached out with true concern

Worst pizza place in town. Every time I try I get put on hold until I run out of patience. Just tried today, waited 25 minutes until I gave up and went to a much better place (Dominos)

I love Papa John's. It's our comfort pizza place for thin crust and can I say PROMO CODE, much? yeah, yeah, go ahead and make fun of us, but totally comfortable with my 4 stars for this location as we ordered it on-line on a Friday night and picked it up in 15 minutes and they were ready. And we got what we ordered. BOOM. 4 STARS.

Worst pizza I've ever been served. I ordered pizza for my kids and I today for lunch on the last day of their Christmas break. What we received was inedible. I always select well done when we order because we like the cheese to be a bit browned but not only was neither pizza well done one was barley the normal cook and the other had the cheese not even completely melted and the dough underneath was raw. I will be throwing it in the trash. I also ordered (and paid for) a cup of the cheese sauce and was given a pizza sauce instead which is not something I would have ever paid extra for and is a completely different color on the label than the cheese sauce so I'm not sure how that mistake could have even been made. I could see mixing them up if they looked similar but they don't. If I could give no stars I would. I once rated this restaurant with either 4 or 5 stars but after two terrible experiences I will never order from them again. This is totally unacceptable. I want my money back.

Bad pizza today. I paid over $40 for the worst pizza I have ever gotten from Papa John's. 1 pizza was dough with barely anything on it. 2nd pizza was dripping in sauce and too much cheese. No extra peppers and they tried to deliver to my neighbor. Bad all around.

There has never been one order where I received everything I had ordered. Ever. The employees never make sure the order is complete or that everything they're delivering is there. While they go and make sure that I get the rest of my items on a second trip, they should be getting it right on the first try. Even sometimes on the second trip they still get my order wrong. Truly a headache. They seriously need some overhauling of staff.

Ordered pizza 40 minutes later they said we canceled your order. I clearly dialed 636-1112 and they tried to blame it on call center. What a joke. I'm the owner of a very popular delivery service. My customers are always right. I will never order from that papa John's again Or deliver them products they need.

There are few options for delivery in Louisville. Out of desperation for easy dining options, I sometimes holler at Papa John. Hometown hero, somethingsomething. The encounter I had with this company tonight is so infuriating, I'm tempted to call the BBB next. In short: Customer service is nonexistent. No apologies for their own mistakes. - I ordered a pizza online. 30-40 min delivery time. 1 whole hour later, I receive a call from the branch saying *I* must have put in the wrong address bc their location is 20 miles away. No apologies. Somehow, their software assigned that branch to my address. The employee said another branch could deliver it. - I then checked my bank account: I've already been charged. - 20 minutes later, receiving no further updates, I call the 2nd branch. They don't know of me. But I can place ANOTHER order now... Though I might be charged twice. And it would take 50-60 minutes! - Many phone calls later, after getting not one apology from HQ, I began to doubt the integrity of the gene pool. Not one offer to comp a side of breadsticks. Not any reassurance that they'd look into the whack flow. Just a recommendation that I GO PICK UP a pizza myself to avoid the frustration of delivery. - Also: Refunding my $25 will take 3-4 weeks. Sell that Mazerati, Johnny, and send your people to 10 minutes of training.

Everytime I call they hang up on me. When they get busy the pizzas get lower quality which is understandable. But mainly, they always hang up on me.

Amazing pizza...wonderful and friendly service :) Definitely coming back soon........

I was staying in a hotel yesterday because of KYA, I had a curfew and wasn't allowed to leave my room so my advisor had to get it at the door downstairs. When I ordered the pizza they told us we had to wait 50 minutes to an hour. It took way less than that and they also brang the pizza that my colleges put the wrong address for. They brang all of the pizza's for our team and we all ate our pizza and enjoyed not feeling hungry anymore. If you want to order a pizza from here I recommend you do! Amazing place keep up the work!

Worst pizza place in the city. I've been told there was a twenty minute wait only to have my pizza delivered hours later. I've also received the wrong pizza on several occasions, and being a vegetarian receiving a meat lovers or pepperoni pizza is incredibly annoying. Especially when I've waited upwards of two hours for my delivery. Only order here because I can use my Cardinal card.

I order a pizza on Oct. 13 and asked for extra garlic sauce,was told its in box.When I went home and open my pizza box no garlic sauce at all.I called and told manager and she told me they was out of it and wouldn't give me another pizza at a later time.I told them my next time would be with pizza hut.

I'd give other stars if I actually got a pizza. Ordered @ 1100, called back @ 1240 to figure out what had happened. The person who took the order put in the wrong address for the hotel, and put in the wrong area code for the phone number. Both of these are fairly important for a delivery business.

Called and ordered a carry out pizza. Tried to give coupon code to employee, they said I would have to give it to them when I picked up he pizza. Show up to get pizza and they say we don't take coupons. They wanted to charge us $15 for a one topping pizza...left and went to dominos and got a 3 topping large for 7.99.

THIS IS THE MOST REPULSIVE BUSINESS I HAVE EVER BEEN TO!!! Do yourself a favor and DO NOT ORDER HERE!! This place has messed up my order more times than they have gotten it right. The pizza itself is sloppy every time I get it, if they even deliver it at all. Almost every time I order from this place, they forget half of my order. The customer service- pathetic!! The owners of this store and papa johns itself should be embarrassed of this place. I've had to go to corporate over the vulgar experiences I've had here. The managers and employees are rude and unpleasant, and that's the G rated version. I've written one review on here before, I honestly am not the type of customer who goes and rants on this site. Seriously, this place is so terrible I had to waste time out of my day to share. DO NOT GO HERE -100/10

Ordered two pizzas on a Sunday night, and it was delivered in only about 40 minutes by a friendly driver. The order was correct, included the extra sauces I wanted, the pizza was fine and still hot - about the same quality you'd expect from any chain pizza place. I was hungry and didn't want to leave the house in the cold weather, so beggars can't be choosers. :)

Customer service here is honestly terrible! I ordered a pizza once, waited two hours, called and they said "oh we forgot to put ur order in", so they credited it back on my account, then ordered it the next day used my credit and then they messed up my pizza and said they would credit my account again, called the next day to use it and they said it wasn't on there anymore and argued with me about it!! This place always messes up and the employees are always rude!

Worst papa johns in the city, place my order at 11, 45 to an hour wait for delivery. Didn't get my order within that time so I called to see what was going on and they said they didn't know about my order and that my there was no delivery to me. At this point I'm very angry and spoke to the manager and all he could say was sorry and also I had already paid for my order with card over the phone and he couldn't even refund my money. Somebody will be replaced over this.

You can see inside the kitchen from the front and let me tell you it's not a pleasant thing to watch. The place looks filthy and disorganized, and the employees look dirty! I only get food there because it's close. I figure you get what you pay for, and most places are no better. Well I finally asked the other night if I could speak to a manager, and the kid who told me he was the manager--he said his name is Austin--smelled like he had just been smoking weed. I said, "Are you high?" I couldn't believe it!

Got food poisoning from them, and when I called them to let them know that someone might not have had clean hands, the manager sounded like she didn't even care or maybe even thought I was making it up. Will never be eating Papa John's again.

Ordered from here before and they continually close earlier for both delivery and carryout. over it now.