Alexandria A.
Google
I placed an order tonight before 6pm. It was 2 papadillas and a small pizza. Estimated delivery was between 6:20 and 6:40. At 7pm, I checked the Papa Track (which originally said the pizza was out for delivery about 20 minutes earlier), and it rerouted me to Doordash because apparently they were contracted to deliver. Then, the new delivery time was 7:40, almost 2 hours after I placed the order. I called the location, and the gentleman was nice enough, but he didn't offer anything but a cancellation. The food hadn't even left the store yet. I know it wasn't that guy's fault, but I am so disappointed. They need to have a better policy when implementing door dash. At least call the customer and let them know how late it will be so that they can make other plans! I will not be ordering from this location again.