Molly T.
Yelp
5 stars for the drinks, 1 star for the service. Three stars splits the difference here we are. I hate to tarnish the perfect record here (at the time of my writing this, Paper Planes has only five-star reviews) but our experience here was not fabulous. We had high hopes but we ended up leaving wanting much, much more. Mainly just wanting our second round that we waited an hour for and never got. I'd like to give Paper Planes the benefit of the doubt because it's a cute space with fantastic drinks, so perhaps I'll try again soon, but the service needs serious improvement.
Came here at around 9:30 on a Saturday night. As you may know by now, Paper Planes is technically a speakeasy, in that it is not clear from its storefront that it exists. But as soon as you walk in, there are signs for a "secret bar" that you follow to the back of the space, up a few stairs, and into a fairly small room that appears a bit makeshift (there's a curtain along the back that seems like it was put up in a rush) but I actually found it to give it a charming and grassroots vibe.
When we walked in and noticed how tiny it was, we weren't sure if we were going to get a table. But then, right there in the middle of the bar, was a vacant two-seater. Just for us. We thought it was a sign of good things to come.
Once we were seated, it took a while for us to get (and hold) the attention of the one server there. There were a couple of larger parties (8-10 people) which might've caused the ample delay, but it still seemed odd that we were being overlooked for so long. Finally, we ordered. It took at least 20 minutes for our drinks to come despite the fact that the venue itself was small, but when they came, we thought maybe they were worth the wait. I got the Molotov Cocktail (Horseradish vodka, jalapenos liqueur, cardamom, lemon, cinnamon syrup, smoked sea salt rim) while my partner got the Ricky's Rickey (Gin, lime, rhubarb liqueur, ginger, basil), and both were superb. I love horseradish in drinks and spicy drinks in general, so this mostly-savory and spiced drink was right up my alley. My partner's was sort of a gimlet style drink but more complex and herbal.
Our second two drinks never came. We waited about 40 minutes for them and we were getting a little anxious because we were hoping to stop by a party before calling it a night. When we finally couldn't take it anymore and flagged down the server, he said "oh I don't even think they've started those yet" but was overall a little strange and aloof and didn't seem to notice our frustration and urgency. But we asked for the check quickly and dashed out of there. Maybe we were just there on an off night, but what started as eager anticipation ended as disappointment and a premature departure.