Melissa M.
Yelp
If you like getting talked down to, this is a winner!
Barista was short and treated us like idiots. It's embarrassing to be talked down to-in my own line of work, in front of other customers (who jumped in on the chance to tell us this coffee isn't for sissies-so wrong) Don't assume everyone is from the Starbucks variety, I've been making premium coffee going on 10 years, i feel like I have a pretty good handle on it.
Asked for a iced latte: ice, milk, espresso. Got-iced coffee (tastes exactly like cold brew...yes i know what that tastes like) plus, poured from a jug gives that away, diluted with milk add ice. charging $4 for an iced coffee and calling it a latte is no good for anyone- and you're not improving coffee knowledge. It's acidic and gives me heartburn, so I have that too look forward too-thanks. Besides I wanted freaking espresso.
Also, don't tell my husband he doesn't want extra shots, the condescending "have you had our coffee before??!!" Doesn't help, and it's relatively comparable to other roasts in the Portland area - fyi.
Maybe the owners are great, it's cool you make your own chai and syrup, but needless to say, not going back. Acting like you're on some higher level whilst not knowing your customer base doesn't sit well with me.
Tip of the day: a barista should be FRIENDLY and informative, you'll make more tips, customers and money overall.