Sabrina Anna C.
Yelp
Dear Origin Asian Bistro,
All I can say is that I am HORRIFIED at my most recent experience here. I don't know what's going on with your ownership and management, but being rude to your customers is NOT acceptable. Not honoring items on your menu and arguing a moot point is NOT acceptable. Screaming at and challenging your customers is NOT acceptable.
Let me start at the beginning, since that's usually the best way to tell a story. I came for lunch with a coworker a couple of Fridays ago. We were looking forward to enjoying a beautiful Friday afternoon having lunch away from the office. The restaurant was pretty empty upon our arrival (only 2 other tables total inside AND out), so we expected it to be quick, which was unfortunately not the case.
We sat inside and noticed that the owner/manager was at a table working on his laptop at a table in the corner from where we were. It was just an observation, but for some reason, I just had the feeling he was the owner. Anyhow, we placed our order, opting to share a sashimi lunch special, which the menu said it was 5 pieces of fish, chosen by the chef, and a soup or salad, and a California Roll. Since we both wanted salad, we were charged for 1, but that was understandable.
A while had passed (i mean a good while, like 25 minutes), which for a sashimi lunch there's not much cooking to do, and our lunch had still not arrived. I asked our waitress who shrugged and went over to the kitchen. She walked back with our lunch, except it was not what we were expecting. It was 9 pieces of sashimi and no California Roll.
We were just a little confused, considering the menu said something different, so we asked the waitress what had happened. She explained that their menu was wrong and that this was the sashimi lunch. We then kindly advised her that at no point did she inform us of this mistake in the menu or of the subsequent change in what we would be receiving.
We asked to speak to the manager/person-in-charge, who then walked over from the table he was sitting in. In another language, the waitress said something to him (I imagine explaining what happened); he then proceeded to yell at us and tell us that the menu was wrong and that this was our lunch and that was it. We tried to tell him that as his customers he should try and honor his menu, since that was what we were expecting (what's a California roll to him anyhow??), to which he replied that he didn't have to do anything. I was so shocked at the sheer unprofessional-ism displayed by this man that I just didn't know what to say. I shut my mouth at that point, and he left our table with a nasty attitude.
My friend and I tried to make the best of it and not have our lunch ruined, so we ate our sashimi. Don't get me wrong, the fish was fresh and delicious, however, 9 pieces of fish aren't going to fill 2 people. We were still hungry, so we ordered a shrimp tempura roll, that was just OK.
I won't be back. That's not a threat. I just will never waste another hard-earned dime at such an undeserving establishment.
Get it together Origins.
Truthfully,
SabrinaAnna*
