Parador de Granada

Hotel management needs to be more specific and enforce about "not guests" entering the area of the hotel, maybe thinking the building is also part of the Alhambra complex to be visited. This includes the safety of the hotel guests not being exposed to others.||A large banner at the main gate, saying something like: "FOR HOTEL GUESTS ONLY" would help to keep away unwanted visitors

Hello, We found your hotel through Google Maps with so much excitement and happiness, and our intention was to book for September. Unfortunately, due to a mistake while entering the dates, our reservation was made for December instead, even though the dates we originally selected were meant for September. Honestly, we tried several times and became worried that no one would respond to us, so we ended up booking just one day in September (which was the only date available) to make sure we could secure our arrival. We kindly ask for your understanding and assistance in adjusting our booking to September, as these are the actual travel dates we had planned from the very beginning. I would also appreciate it if you could contact me directly to discuss this matter, since I haven’t received any response via email. Thank you very much for your cooperation 🙏

Excellent lunch. Fish is so tasty. Staff is always ready to help and is so welcoming. To note, there is an outdoor setting and and indoor setting for those that cannot stand the heat of summer. Great place.

Arrival & Parking
Driving through the Alhambra gates among tourists is surreal. The hotel provides an excellent video guide for arrival (essential—avoid going through Granada itself). Reserved gated parking (15 spaces) is just meters from the hotel. We confirmed car parking space weeks ahead of arrival which I’ve found a remarkably rare behaviour.||Check-in
Functional, efficient, English-speaking. Helpful with local recommendations. Bags taken to room.||Rooms|* Room 106: Decent size with extra bed. Beds were two singles pushed together, plus a very firm fold-out. Linens stiff, pillows synthetic, duvet without cover. Décor clean and modern, but lacking a bit of character in my opinion. Bathroom nice aesthetically but poorly designed (nowhere for wash bags, overcomplicated shower). Faced a garden with water feature—noisy toads at night (I liked it, others may not).
|* Issues: Air con leaked over our bags (previously known—towels already placed to catch drips). Ongoing building works 5m from window: loud circular saws, privacy intrusion, parts of garden closed.
|Service & Compensation
Staff moved us to another larger room (115), but only after repacking, and persistence. Compensation initially offered: a bottle of wine (wife doesn’t drink). Only when I requested the official complaints form did they waive parking charges. Felt reactive and hollow, not proactive.||Dining & Bar|* Bar/Terrace: Beautiful views of Generalife. First visit (afternoon coffee/cake) was warm and hospitable. Evenings less so—staff focused on restaurant setup, slow to acknowledge bar guests, and once served chicken nuggets instead of the listed dish. Staff often seemed busy but inattentive. Will process of making guests stand and wait to be served only to wave them in when the staff eventually acknowledged them. 
|* Restaurant and bar: Interior and terrace available. Food generally good; desserts (esp. ice cream cake) excellent. Service inconsistent—sometimes friendly, other times reluctant. Javier with glasses and a beard stood out as the most friendly staff member. The women waitresses were friendly also. Some of the men could do with scowling less and smiling more. 
|* Breakfast: Adequate but staff appeared unwilling, as though guests were intruding on the morning I visited. Typical of other paradores. Eggs upon request. Don’t even think about taking a pan o chocolate with you for a 11 o clock snack. 
|Atmosphere & Décor
Calm, quiet, clean, with tasteful art and nods to heritage. Courtyard is a lovely relaxation space. Unfortunately, renovation work limited garden access and dulled enjoyment, Why during peak season?||Value & Overall
We paid €800 for two nights, plus food and parking. Location is undeniably unique: staying within the Alhambra walls and exploring at night is magical. But service was inconsistent, disruptions were poorly handled, and compensation was begrudging.||Verdict
Paradores Granada trades heavily on location, but without it, the hotel wouldn’t justify the price. Hospitality was efficient but rarely warm. I wouldn’t return or recommend it to close friends.

This hotel is perfectly situated to take full advantage of visiting the Alhambra palace complex.|The rooms are clean and well equipped and the hotel has a wonderful outdoors restaurant with a magnificent view and certainly an excellent menu which is lovely after a hot day visiting the sites|However the best part is the staff welcome and support. I inadvertently booked online a ticket for the gardens and general complex excluding the palace ( not a good move for marital harmony!!!) However the lovely man (? Jose)at reception managed to obtain two tickets when seemingly impossible elsewhere. Thank you!!!!!

I’ve only been to the restaurant so I can’t comment on the hotel. But the food was fantastic, good selection of cold Andalusian soups, just what you need on a hot day at Alhambra! Location is great and there’s also a great view of the Alhambra gardens.

Fabulous setting, with the most stunning views, was a little shocked given the price that we were in single beds pushed together, we were positioned right on the frog pond, which as seen on previous reviews, they did keep us awake all night, realise this is nature and actually you have to accept it. ||Our downfall to the stay was the way we were spoken to by the male reception staff, I went to order a bottle of wine for 3 of us from our group of 4 and the male receptionist said to me 'what another bottle', I replied I haven't ordered a previous one and he said 'well your friend had earlier and why do you need 3 glasses when she had already requested 2, who is the 5th person?' he then asked for my room number and said is your name (my husbands name) and I said no that's my husband, right so your not him 'erm no ...' ||It was an experience and beautiful, but for such a costly hotel, there are better options close by.

An amazing hotel. First rate service, accommodations and location. You almost don't feel like you are in a hotel -- the area is serene and relaxing despite being in the middle of a major tourist attraction.