John Ringlad
Google
Great central location. Cheap parking but very limited. Quick check in. Stunning central courtyard and the bar was cozy and comfortable. We were disappointed with our room. It's an impressive historic converted castle, so no elevators. Access was difficult to our room with steps & narrow stairs, but we were asked if we needed help but declined. If you have mobility issues, it would be a problem. The room smelled musky and needed some TLC. No welcome information, free water, or tea/coffee facility provided. Struggled with wifi & the TV. The mattresses were very hard. The pool was not available, could be seasonable use only. Breakfast was challenging as we weren't sure of the process. Lack of staff caused problems with relaying tables, replenishing buffet food, queues for the one coffee machine, and ordering anything hot. It's a 4* hotel we expected more but had more negatives rather than positives during our one night stay.