Kat D.
Yelp
I went to the soft opening on November 14, to pickup items on Thanksgiving day, and multiple times in between that!
This location is supposed to be the biggest one in the Bay Area.
Lots of interior seating, pastries, sandwiches, drinks, cakes, etc to choose from. They are made fresh every day, which is nice. I do like the variety of items to choose from.
I've had some inconsistencies with my visits at this location, though.
For example, on Thanksgiving Day, I ordered a cake for pickup and had my mom pick it up for me since I was at another location. I asked if my mom paid for the candles that I needed since it was for my cousin's birthday and she answered that yes, she had to pay for candles upon request at this location. She also didn't get the cake serving set.
However, that same day while my boyfriend and I were at the location in Daly City to pick up other cakes, they provided us multiple long candles and the cake serving set for free upon request.
Additionally, I have ordered a hot 16 oz Chai tea latte, and upon opening the lid before I put it in my microwave, I saw that it was not filled and about 1/4 portion was missing from the cup. Not sure if it was because I redeemed a reward for a free pastry with the purchase of a drink or not, so maybe they skimped on the drink? Not sure.
Overall, they do provide the types of pastries and drinks I am looking for, but due to the inconsistencies from multiple occasions, it made me dock a star from my review.