Lindsy H.
Yelp
Since we really enjoy the Allen location we've been watching this location and anticipating it's opening for some time.
We gave it a couple weeks after opening before stopping in for a visit. The overall floor plan is much bigger than the Allen location, with much more indoor seating. The trade-off, there is no patio seating, just two or three random tables out front.
At first glance the inside is so pretty, clean and the menu boards over the counter are easy to read and understand.
The disappointing part for us was the selection of tasty treats. While the Allen location is smaller the selection of food is far greater. Here, there is one enclosed pastry case which contains both the sweet and savory items. Therefore, the selection was significantly smaller.
Also surprising is the napkins, sugars, and silverware are far from the counter and hidden from view. I had to ask after walking the floor twice and still couldn't find it. AND the space for these items seems like an afterthought, not a space to set your drink or food down and grab what you need.
Finally...I use the app for loyalty points and deals. I had a deal in the app that CLEARLY stated, if I spent more than $5 on pastries I would get a Medium iced OR hot coffee + any syrup + any milk choice (dairy free included) FREE. I read the fine print twice to make sure of the details. So when I ordered almost $20 in pastries and a medium iced coffee with almond milk, the computer wouldn't recognize the deal code. She called her manager over and he told me it was for a free medium hot coffee, black. "I'm sorry" I said, "please read the deal. it CLEARLY states hot OR iced, any milk, etc. He said the deal was wrong. WHAAT?! I was clearly irritated and kindly suggested they remove the deal if it is not for what it states. I asked him to remove the drink all together from my order. At that moment my drink is placed on the counter. When I first ordered it, someone heard the order and began making it, not realizing the fiasco at the register. When the manager saw it he said "fine, give it to her".
I haven't been back. The kids and I both agreed, even before the mess at the register, that this location offers much fewer food (both sweet & savory) options and we like the outdoor option at the Allen location. The fiasco with the clearly stated deal for LOYALTY members was the nail in the coffin for me returning to this location.