Milan V.
Google
The hotel is absolutely beautiful, with a stunning atmosphere and an impressive historic building of great cultural and architectural significance. The location is excellent, right in the heart of the city, making it perfect for exploring Budapest on foot. The interiors are elegant, and the rooms are very spacious, well-designed, comfortable, and spotlessly clean. Overall, the accommodation itself is at a very high level and truly feels luxurious.
However, there are two major downsides that significantly affect the overall experience.
First, the hotel allows unlimited access to non-guests from the street, who constantly enter just to take photos. This creates a crowded and noisy environment and seriously disrupts the comfort and exclusivity that hotel guests should expect at a five-star property. Hotel guests should clearly have priority over visitors who are not staying at the hotel.
Second, the breakfast does not justify a five-star rating, especially considering the price of around €30 per person. The quality and selection are noticeably below expectations and are, frankly, inferior to breakfasts offered by many three- and four-star hotels.
In summary, while the hotel is visually stunning, ideally located, and offers beautiful, spacious rooms with excellent cleanliness, the lack of guest priority and an underwhelming breakfast prevent it from fully living up to its five-star status.
Finally, after checkout, I was contacted by the hotel and informed that I had allegedly consumed crisps from the minibar and needed to pay 2,600 HUF. I did not open the minibar at all. Honestly, does the hotel really believe that a guest who paid around €900 for two nights with breakfast would try to avoid paying roughly €10 for a minibar item? This kind of accusation feels unprofessional and completely inappropriate for a hotel of this category. It raises serious questions about service standards and guest trust.