Park Hyatt Busan

I am truly grateful that this hotel met all my needs. A restful stay enabled me to fully enjoy my trip. Every service was very accommodating, including promptly addressing a minor toilet issue and arranging room cleaning. The staff were exceptionally friendly. The breakfast was generous, featuring both Western and Korean options, with beautifully presented small portions that I especially appreciated. I also valued the peaceful dining atmosphere in the private rooms. Overall, this is an outstanding hotel that I highly recommend.

Beautiful hotel overlooking the ocean and marina. Room is very spacious, modern, luxury with an amazing view. Staff was very helpful and friendly. Overall we had the best experience of all the hotels we stayed during our vacation in South Korea.

Spent 4 nights in this hotel. Nice Deluxe room with view on the marina. Excellent location zway from the crowds. Very tasty breakfast. Efficient laundry service. Good room service with delicious foods. Check-in was rather impersonal and so was check-out. Overall, good experience.

My first visit to Busan was made even better by staying at the Hyatt. The staff were attentive and welcoming throughout my stay. The hotel was very clean, and room service for breakfast was just as expected. The location was perfect, within walking distance to shops and restaurants. The highlight was the beautiful view of Gwangan Bridge, especially at night when the lights illuminated the skyline. A great choice for anyone visiting Busan.

During my trip to Busan with my parents, Park Hyatt was another gift that provided a wonderful time. The view from the room was amazing, and the staff seemed well-trained and friendly. The breakfast buffet was delicious and luxurious. I will visit again if I get the chance

I would like to share some feedback regarding my recent stay at the Park Hyatt, which unfortunately did not meet the standards I have come to expect from the Hyatt brand. Firstly, the check-in process was unwelcoming and lacked the warmth and professionalism typically associated with Park Hyatt properties. The Guest Communication Centre also failed to understand or address our concerns adequately. During a discussion about an issue, we were placed on hold to be transferred to a manager. After only 30 seconds on the call, the line was unexpectedly disconnected, and no one followed up afterward. As a basic courtesy and standard of service, a call back should have been made to continue and resolve the conversation. The lack of follow-up was disappointing and felt disrespectful. Additionally, we had informed the hotel in advance that we were celebrating a birthday during our stay. We received confirmation via email that birthday decorations and amenities would be arranged. However, nothing was provided. If the hotel is unable to fulfill such requests, it would be more appropriate not to make such promises in the first place, as unmet expectations only lead to further disappointment. It was also evident that many members of the staff, including management, may benefit from additional training in guest service and communication to align with the standards expected at a Park Hyatt. On a positive note, I would like to recognize the concierge and bell teams, who were consistently friendly, helpful, and welcoming throughout our stay. Their service stood out in contrast to the other shortcomings we experienced.

The transportation to the hotel from the airport was super seamless. There is a bus that stops directly across the street. Upon arrival, received a room upgrade and very much enjoyed my stay here! Wish I could have stayed longer to enjoy the facilities and other services.

I recently redeemed 43,000 points for 2 nights at PH Busan. I redeemed a SUA to secure a Family Ocean Suite (1 queen + 1 twin). Cash price was $1666. The view of the bridge was SPECTACULAR, however, it gets SUPER warm in the afternoon due to the sun. The room temp is capped at 75 degrees and it took VERY long to cool down every afternoon, even with the blackout curtains drawn during the day. So keep that in mind. The extra living room was nice, but we rarely used it since it was just my friend and I. The bathroom had dual sinks, which came in handy for 2 females. However, the sliding door is see-through so pls make note of that. Globalist breakfast was fantastic. There are 2 floors with the same food but the top floor was a nicer presentation. The indoor pool was nice, but also crowded with families since it was a holiday wknd. Location was convenient to visit the nearby attractions.