Park Hyatt Busan

My overall stay at Park Hyatt Busan is well below expectations. My disappointment is mostly due to the VERY poor service provided by the hotel staff. A simple 15 minute check in process turned into a 1 hour discourse, due to their problem with the OTA. We specifically chose 2 adults per room during our stay at the OTA, but the system only input it as 1 adult per room, resulting in a breakfast for only 1 person for each room. The front office staffs were reluctant to help us contact the OTA, saying that it’s a privacy thing. I argued that all we wanted was to make sure we had our breakfast according to what we reserved, so it had nothing to do with privacy. They said that they will help to contact the OTA to make sure and follow up through a call to our room but the case wasn’t followed up at all. The front office department really needs to be trained properly regarding handling customer concerns and following up through because it is really disrespectful to keep us hanging and not give any updates. Another problem that I encountered was during breakfast. My egg Benedict took more than 30 mins to make and I ended up not having it since I had to leave for checkout early. When I reminded the staff, seems like they haven’t event start creating my egg Benedict. The amenities in the rooms were also questionable in comparison to the price we paid, cotton buds, cotton pads, body lotion and shower cap were the only amenities provided. After staying in countless 5 star hotels, I expected more variety to the amenities provided. I recommend spending your money somewhere else.

From the moment we stepped out of the taxi, Park Hyatt Busan delivered one of the best hotel experiences I’ve had. Check-in was seamless, and the service stayed exceptional through departure, every request met with genuine smiles and real attentiveness. Our room was spacious and beautifully laid out, with a very comfortable bed and a large, well-appointed bathroom. We stayed on a high floor with a sea view, which was gorgeous day and night. Everything felt thoughtfully designed and immaculately maintained. What truly sets this hotel apart is the staff: consistently attentive, proactive, and helpful without being intrusive.

Outstanding stay that reflects Park Hyatt high standard. Every team member we encountered during our 4-night stay was genuinely warm, attentive, and impressively efficient. Service requests were handled almost instantly. The hotel is clearly well-staffed and well-managed. Our room was spotless, well-maintained, and offered a lovely view. The only minor drawback was the lack of individual light controls, which made adjustments a bit tricky. Our flight arrived early in the morning, and we deeply appreciated being granted an early check in, nearly 6 hours ahead. Breakfast was enjoyable, with ample seating and quality ingredients, even the flavored milk came with real fruit pieces. The only downside was the paid steak option, which didn’t quite meet expectations. For those using the pool, do note that swimming caps are required at the pool (available for purchase on site), though the jacuzzi can be used without one. Surprisingly, the hotel is very kid-friendly, my child absolutely fall in love with the complimentary seal soft toy, hugging it around all day. Despite being surrounded by office buildings, it didn’t feel like a business hotel at all. Location is convenient. While not beside a train station or the beach, most attractions are an easy taxi ride away. Overall, a seamless and memorable experience with warm hospitality, thoughtful service and classic Park Hyatt comfort.

We visited to celebrate my father’s birthday, and we truly felt that every staff member did their best to make our stay special. I’ve stayed at Park Hyatt properties in the U.S., Japan, and Seoul, but Busan is honestly the best. The Corner Suite was incredible! The view was breathtaking in a way that photos simply cannot capture; I’ve stayed at many ocean-view hotels, but there is something uniquely beautiful about the view here. Perhaps it felt especially meaningful because my father was born in Busan.||||The swimming pool and fitness center were excellent, and the breakfast was outstanding. Every section of the buffet (Korean dishes, lighter options, and especially the bread and fish cake) was genuinely delicious.||||There are also many great restaurants nearby, and you can enjoy a variety of traditional Busan dishes around Haeundae. The walk back to the hotel is lovely. To me, it felt completely worth traveling to Busan just to stay here. My parents even said this is the first hotel they want to show to all of our relatives.

Awesome view of the ocean and a great place to stay! We really enjoyed our corner suite and all of the amenities. Good gym too. Staff was really accommodating and friendly. The lobby lounge area has good food and friendly service! Would definitely stay here again!

Upon my arrival at the hotel on December 30, 2025, around 2 pm, a luggage handler accidentally broke the handle of my Rimowa suitcase. Despite the incident being witnessed by the hotel staffs at the front gate and the availability of CCTV footage, no one approached me to take responsibility or express regret for the incident. I had to report the issue to the hotel myself. When the manager approached me, he claimed that my taxi driver had returned to the hotel around 5 pm to inform the front desk that my suitcase was already broken before I arrived at the hotel. However, the manager failed to provide any evidence to support this claim. Quote from recording evidence: During our conversation, which I have recorded, the manager made contradictory statements regarding the taxi driver's alleged visit: Me: “At 5 pm he (the driver) came back, and stop the car at the same spot we drop off?” Manager: “Yes, I think he was off the duty, during the way home, he just drop by. He leave the memo and he left, and I call back.” Me: “How do you know that is my driver?” Manager:”We have a CCTV that the taxi was record, and the [plate] number was matched.” Me: “ Which means you also have the CCTV for the second time the driver came back? Manager: “…” Me: “Because you claim the driver came twice, for the first time, you got the CCTV for the taxi drop off, it means at the same spot, you should have the CCTV for his second drop right?” Manager: “No we don’t have.” Me: “Why?” Manager: “...emm He just stopped at the Main Street." I find it difficult to believe the manager's claims due to the lack of evidence and the inconsistencies in his statements. The hotel has multiple ways to prove their claims, just as they easily retrieved the CCTV footage of the luggage being broken at the front door. However, they have failed to provide any evidence to support their version of events.

This is luxury defined. Staff were attentive, welcoming, amenities well done. Worth the visit! Just plan for transportation appropriately. If you normally use public transportation, know where they are. If you normally use private transportation, it's in a convenient location. Well done Park Hyatt!

Spent a night over NYE as a globalist and was definitely not a stay that was expected of Park Hyatt. 1) Room was not ready by 3pm which should have been a guarantee by any Hyatt standard. Excuses provided why the room was not ready on time were not very transparent. 2) Unnecessary waiting for breakfast in the morning when it was noted that some of the tables were unoccupied. When we finally were invited to the restaurant, we then asked to see if we could be moved to the table next to the window which was available but was told that it was already occupied. For the next 80 minutes, the table was left unused which inevitably left us feeling annoyed. 3) Unable to use a dedicated World of Hyatt counter for check out as a globalist due to misinformed staff. When the issue was identified by another staff, I was asked to wait for GM to discuss the issue right away but it was a huge inconvenience on my end to spend more time that could have been easily avoidable. Overall a mediocre stay and I can relate to the other reviews on inconsistent service from the staff. What is more concerning is that the property is starting to receive feedback on consistent shortcoming in guest service. It was the very first Hyatt property that won our loyalty to the program but I am hesitant to recommend the hotel to the others anymore.