Park Hyatt Busan

I am truly grateful that this hotel met all my needs. A restful stay enabled me to fully enjoy my trip. Every service was very accommodating, including promptly addressing a minor toilet issue and arranging room cleaning. The staff were exceptionally friendly. The breakfast was generous, featuring both Western and Korean options, with beautifully presented small portions that I especially appreciated. I also valued the peaceful dining atmosphere in the private rooms. Overall, this is an outstanding hotel that I highly recommend.

My first visit to Busan was made even better by staying at the Hyatt. The staff were attentive and welcoming throughout my stay. The hotel was very clean, and room service for breakfast was just as expected. The location was perfect, within walking distance to shops and restaurants. The highlight was the beautiful view of Gwangan Bridge, especially at night when the lights illuminated the skyline. A great choice for anyone visiting Busan.

I recently redeemed 43,000 points for 2 nights at PH Busan. I redeemed a SUA to secure a Family Ocean Suite (1 queen + 1 twin). Cash price was $1666. The view of the bridge was SPECTACULAR, however, it gets SUPER warm in the afternoon due to the sun. The room temp is capped at 75 degrees and it took VERY long to cool down every afternoon, even with the blackout curtains drawn during the day. So keep that in mind. The extra living room was nice, but we rarely used it since it was just my friend and I. The bathroom had dual sinks, which came in handy for 2 females. However, the sliding door is see-through so pls make note of that. Globalist breakfast was fantastic. There are 2 floors with the same food but the top floor was a nicer presentation. The indoor pool was nice, but also crowded with families since it was a holiday wknd. Location was convenient to visit the nearby attractions.

Spent 4 nights in this hotel. Nice Deluxe room with view on the marina. Excellent location zway from the crowds. Very tasty breakfast. Efficient laundry service. Good room service with delicious foods. Check-in was rather impersonal and so was check-out. Overall, good experience.

We went here to get drinks. It was great. The view was awesome, the drinks were fantastic, but there was difficulty in ordering food and drinks. The language barrier was present. Use a translator for better ease of service. People were so friendly though and tried very hard to please!!

I stayed at Park Hyatt in Busan for the Busan Film Festival for the 3rd year in a row. However, unlike in previous years, my stay at the Park Hyatt was not only worse than my stay in prior years, but it was actually one of THE WORST hotel experiences I’ve ever had. First, I found my laptop case broken in my room one day when I came back to my room in the afternoon. I left it on the nightstand table and when I came back to it, I found a piece of my laptop case on the floor. I don’t know how it happened and at check-out, I explained that I came back to my room to find a broken laptop case and asked if housekeeping had accidentally knocked it off the table while they were cleaning— they said they “investigated” the situation and denied any fault. Second, my AirPods are missing. The same day I found my laptop case broken, I noticed my AirPods were missing. I checked the entire room, my luggage, every drawer, even flipped the bed over— nothing. I checked “find my iphone” and my AirPods were last shown to be in the Park Hyatt (meaning I did not lose them somewhere else), but completely dead (despite them being on full battery the last time I saw them). Once again, at check-out I explained how my AirPods are missing from the room but still showing its location to be last seen in the Park Hyatt hotel. At first, I tried to understand that it might’ve been an accident, where housekeeping accidentally grabbed my AirPods with the sheets and comforter and other things, but honestly, I believe they were stolen. Rather than taking responsibility, the check-out staff accused me of losing my AirPods on my own — even after I showed them the “find my iPhone” screen PROVING that they were last seen inside the hotel building, and refuse to take any fault. Third, on my third day staying there, we were outside the room all afternoon (noon until around 4:30pm) and housekeeping had not made the room yet. When we asked the lobby staff why our room wasn’t clean, they blamed me and my mother — they blamed their guests — for having the “do not disturb” sign on in the morning, while we were still in the room. We had to wait in their business lounge for almost 2 hours while they quickly clean the room. The next day, even though we had the “do not disturb” sign on, housekeeping rang our doorbell in the morning, startling us, to come clean our room — we were still in the room, with the “do not disturb” sign on. We explained all of these issues at check-out and rather than taking responsibility, or compensating us for the headaches, the broken property, and my stolen property — they said none of it was their fault, they did nothing wrong, they don’t know how this happened to us, but that their sorry for the inconvenience and that they’ll accommodate our stay “better” the next time we stay at the Park Hyatt. My mother and I have NEVER, in our entire life, have ever left a hotel with broken property, missing property, and inconvenienced by the lack of service by their housekeeping team. The Park Hyatt team REFUSES to take any responsibility or compensate for our losses. I will never come back to this hotel. There are other, beautiful hotels in Haeundae Busan, whose staff and accommodations are the same (staff probably being much better) than the Park Hyatt. This hotel is undeserving to be a 5-star hotel. Please avoid at all costs!!! You’ll waste your money and lose your valuables here.

The transportation to the hotel from the airport was super seamless. There is a bus that stops directly across the street. Upon arrival, received a room upgrade and very much enjoyed my stay here! Wish I could have stayed longer to enjoy the facilities and other services.

Park Hyatt Busan is a beautiful hotel located next to a marina with gorgeous views! South Korea is our 3rd & last trip destination in celebrating our anniversary. We had looked forward to our stay here with excitement! Our 3 nights stay started on a high note but didn’t quite end the same (nothing really bad, just didn’t match the same standard given at the end as the start). The hotel staff was kind to prepare us some nice treats to celebrate our anniversary which we appreciate. Overall the stay was good but 2 incidents gave us some unflattering experiences. One was due to a water leak from the bathtub which we emailed the staff about the following morning but we didn’t get any responses until the next day when we were checking out already. We didn’t call immediately as it was quicker to soak up the water myself with bath towels and lessen the damage then to wait for room service to come which may be delayed as my next incident would prove. The 2nd incident involved my young child who vomited right outside of the toilet. I called to request room service for clean up but it took over an hour. I decided to clean the mess myself as the smell was too much to bear. These 2 unfortunate incidents are reasons I didn’t give this hotel a higher rating. Pity as to hotel itself is gorgeous and has amazing views which we enjoyed very much. Breakfast experience was also good. But to have a complete 5 star experience, I believe everything has to work seamlessly and unfortunately in our experience, it didn’t happen.