Park Hyatt Busan

Overall, our stay at the hotel started on a very positive note. The concierge team, especially Chad and Vrian, were extremely friendly, attentive, and helpful. Their professionalism made us feel well taken care of, and for most of the stay, the hotel truly delivered a 5-star experience. However, after what happened on the last day, I would revise my overall rating to 3 stars. On our final night, we dined at the restaurant on Level 32, which turned into a very unpleasant experience. The following morning, both my boyfriend and my mother experienced severe vomiting and diarrhea. They were the only ones who consumed the meal, while I did not, which strongly suggests the illness was caused by the food served at the restaurant. When we contacted the front desk to ask for charcoal pills or any immediate assistance, we were simply advised to go to a pharmacy to purchase them ourselves. This response fell far below what is expected from a hotel of this standard. No medical guidance, concern, or basic care gesture was offered. We later spoke to the manager, but the situation was not handled professionally. There was no clear advice, reassurance, or hospitality response. Even a small gesture, such as offering hot tea or checking on their condition, would have reflected care and responsibility. Eventually, the hotel waived the cost of the spaghetti, which we discussed with the manager as the likely source of the food poisoning. While this was appreciated, it did not address the seriousness of the situation. FYI, we are currently heading to the airport, and my mother’s condition has worsened — she has now developed a fever. We may need to visit a clinic after landing in our home country. ⚠️UPDATE: : This is definitely NOT a 5-star hotel experience. After raising a serious issue, there was no follow-up, no reply, and not even the basic courtesy to check on our well-being. Since returning, my mum’s condition has worsened and she has now been diagnosed with food poisoning. The manager failed to handle a proper complaint in a professional manner. The lack of responsibility, empathy, and crisis handling is extremely disappointing. This was a very bad experience, and certainly not how a 5-star hotel should operate or respond to its guests.

This Park Hyatt is certainly better than its counterpart in Seoul, particularly regarding the location and, for the most part, the staff. We traveled with a large family group (visiting from Seoul and the US) to celebrate our wedding anniversary with my in-laws. Leveraging my Globalist status, I used a Suite Upgrade Award and a Guest of Honor to secure rooms on the same floor. Despite some back-and-forth via email, the staff ultimately honored our requests perfectly, providing Ocean View Suites (specifically the '01' and '05' lines). The hotel also arranged a welcome amenity of wine (Umani Ronchi Vigor Sangiovese-Merlot, typical wine found in evening cocktail at Hyatt) and snacks, which allowed us to have a lovely celebration on our arrival evening. Breakfast was good, as always, though the restaurant became overcrowded on the second day. We were seated in the overflow area on the 31st floor, where food appeared to be cooked on the 32nd floor and brought down to chafing dishes. While decent, the quality felt slightly lower than my visit last year, and the baguettes were disappointing regardless of the bake. That said, the overall F&B experience still beats the Seoul location. The concierge was kind but seemed limited in what they could arrange. The ground floor also felt understaffed during peak hours; the single narrow entrance with its heavy glass door often caused congestion with no staff available to assist. Additionally, the smoking situation needs addressing—smokers gather too close to the lobby, and the smell frequently drifts inside. Overall, the hard product (room, spa, pool) and soft product (staff, F&B) were certainly above average. I enjoyed the stay, especially with my family. With its stunning views and excellent location, this hotel currently sits somewhere between a very good 'Grand Hyatt' and an average Asian 'Park Hyatt.' I hope they continue to improve and redefine what the Park Hyatt brand should be in Korea.

Excellent value for money. Fabulous helpful staff throughout hotel. Stunning views. Breakfast seating waiting times can be substantial and are below expectations. Special shout out to Gerrard Kim (Front office Manager) for exceptional customer service. Definitely recommend for your Busan visit. 4.5/5

My overall stay at Park Hyatt Busan is well below expectations. My disappointment is mostly due to the VERY poor service provided by the hotel staff. A simple 15 minute check in process turned into a 1 hour discourse, due to their problem with the OTA. We specifically chose 2 adults per room during our stay at the OTA, but the system only input it as 1 adult per room, resulting in a breakfast for only 1 person for each room. The front office staffs were reluctant to help us contact the OTA, saying that it’s a privacy thing. I argued that all we wanted was to make sure we had our breakfast according to what we reserved, so it had nothing to do with privacy. They said that they will help to contact the OTA to make sure and follow up through a call to our room but the case wasn’t followed up at all. The front office department really needs to be trained properly regarding handling customer concerns and following up through because it is really disrespectful to keep us hanging and not give any updates. Another problem that I encountered was during breakfast. My egg Benedict took more than 30 mins to make and I ended up not having it since I had to leave for checkout early. When I reminded the staff, seems like they haven’t event start creating my egg Benedict. The amenities in the rooms were also questionable in comparison to the price we paid, cotton buds, cotton pads, body lotion and shower cap were the only amenities provided. After staying in countless 5 star hotels, I expected more variety to the amenities provided. I recommend spending your money somewhere else.

Spent a night over NYE as a globalist and was definitely not a stay that was expected of Park Hyatt. 1) Room was not ready by 3pm which should have been a guarantee by any Hyatt standard. Excuses provided why the room was not ready on time were not very transparent. 2) Unnecessary waiting for breakfast in the morning when it was noted that some of the tables were unoccupied. When we finally were invited to the restaurant, we then asked to see if we could be moved to the table next to the window which was available but was told that it was already occupied. For the next 80 minutes, the table was left unused which inevitably left us feeling annoyed. 3) Unable to use a dedicated World of Hyatt counter for check out as a globalist due to misinformed staff. When the issue was identified by another staff, I was asked to wait for GM to discuss the issue right away but it was a huge inconvenience on my end to spend more time that could have been easily avoidable. Overall a mediocre stay and I can relate to the other reviews on inconsistent service from the staff. What is more concerning is that the property is starting to receive feedback on consistent shortcoming in guest service. It was the very first Hyatt property that won our loyalty to the program but I am hesitant to recommend the hotel to the others anymore.

The Bridge view is amazing. Waking up to that skyline from the room is incredible and it’s even better at night when the bridge lights up. Location: It is close to Haeundae. Staff: Really incredibly friendly and attentive. Food: highlight is the strawberry bingsu, love it.

From the moment we stepped out of the taxi, Park Hyatt Busan delivered one of the best hotel experiences I’ve had. Check-in was seamless, and the service stayed exceptional through departure, every request met with genuine smiles and real attentiveness. Our room was spacious and beautifully laid out, with a very comfortable bed and a large, well-appointed bathroom. We stayed on a high floor with a sea view, which was gorgeous day and night. Everything felt thoughtfully designed and immaculately maintained. What truly sets this hotel apart is the staff: consistently attentive, proactive, and helpful without being intrusive.

Almost want to keep this hotel a secret as much as that's possible being it is a well-known brand but I feel compelled to thank the people who work there, seeing that the level of service was incredible, especially K. Park and G. Kim at the World of Hyatt desk (and membership does have perks!), as well as Vivian(? from the Philippines) at the front entrance who helped us figure out where to go. Exceptional stay, beautiful property and the best staff. Thank you to all the friendly people there!