Sehseh S.
Yelp
I lived at PK for two years and in two different units. The entire experience can be summed up as minimal customer service and you only receive it if you push for it. I'm so glad to have moved out and look forward to never renting from a Kettler building ever again. If you do move here, prepare to become your own advocate and exterminator!
Pest Issue
PK management has known of a pest issue since at least December 2022 (see another resident's yelp review). Since that time, PK/Kettler has never once adopted preventative pest control measures and has entirely failed to handle the problem. It took 6+ months with the issue becoming wider spread and a property manager change before any type of preventative spray was done. That was laughably minimal and the problem persists. PK also keeps terrible records and I have yet to receive an accurate list of service dates (going on 4 weeks and I'm sure they'll just wait out my lease).
There are security problems (like resident guests robbing neighbors) but no security has been employed despite management promises.
Maintenance is quick to show but the work can sometimes be sloppy where debris, trash, or damage can be left behind.
Professionalism & Competence
Lacking. Management selectively follows the lease and housing code when it suits them.
Former manager Jacob Edwards was entirely incompetent. It was a win for PK for him to leave. His incompetence has definitely contributed to the ongoing pest issue. He also engaged in questionable leasing practices where units you're interested would disappear for a day or two and magically reappear.
Dante has poor customer service skills and will barely address issues. He clearly would rather spend time kicking his feet up on the phone outside instead of doing his job. He was entirely unreceptive and lacked any concern and urgency when the pest issue started. His apathy definitely contributed to the spread of pests throughout the building and why it still persists.
Jennifer is unprofessional and is only polite to you when she's showing prospective residents around or wants her dog to play with yours. She is also quick to blame the concierge staff instead of taking accountability for her own general ineptitudes. She has tools at her disposal to be effective, but refuses to use them.
The latest property manager, GinaMarie, is steps above the former managers. She has better customer service skills than the others and I hope that rubs off on Jennifer and Dante. Where I think she can do better is actually following the terms of the lease and what she defines as luxury. If that includes security, then actually bring security to the building. If that includes enforcing terms of the lease on tenants, then also enforce the rights and responsibilities that PK owes residents. It cannot be selective, misquoted, nor misrepresented.
I do want to highlight the number of concierge employees that have graced the desk. The most recent, Drew, is always polite and greets everyone with a smile. We've had Alex and Tinashe, who had their own quirks, but were always extremely competent.
Between the continuing pest issue and administrative headache in dealing with PK, I will never rent from a Kettler managed property again. I get that the pricing influences a lot of people to stay or rent, but do yourself a favor and just don't. If you do, request documentation of their preventative pest control plan, how frequently they treat units even when there is no sightings, and that your unit has been treated. Also be sure to thoroughly read your lease or keep it handy when pushing your concerns to management. Keep record of everything!
Last note, keep in mind that the more recent reviews were largely motivated by the property offering a "chance to win a gift card" in exchange for 5 star reviews. Best of luck if you do end up renting here.