Kelsey W.
Yelp
We really wanted to love this place, but unfortunately had a terrible experience. First of all, it didn't list anywhere on the website that their lobby closed at 8:00pm, which seems bizarre for a Saturday in the middle of the summer, in a popular area. So at 7:55 we received a text stating the lobby was closing at 8:00 and our keys were in the mailbox. I was super uncomfortable with this, as anyone had access to the mailbox and our room # was written right on the envelope. But luckily we arrived just 10-15 minutes later. Upon arriving to our room, as soon as I moved a throw pillow from the bed, a big flew out and landed on the blanket. Just seconds later my mother noticed another bug on the bed frame of her bed. We called the main fence number and minutes later he arrived, and showed us to a different room. Before putting our stuff down, we checked out this new rom to ensure there were no bugs but sure enough- 3 dead bugs... one on the bed frame and 2 on the ground. The workers response: "the vacuum can't reach the entire area around the bed." We then called for a manager and reported to the lobby, where we expected a refund. We then spent 1.5 hours in the lobby waiting for ANYTHING to happen. The manager on the phone said she had left for the night and was not returning and the other manager was "off site". The two main maintenance men trying to "help" (very rudely!) attempted a refund, but ended up refunding me only 1 cent instead of the over $1000 I had already paid. We called corporate the next day and dealt with them for over an hour. Luckily the corporate manager Chris was very helpful, and did give us a voucher and a refund. However the refund was via a mailed check, so I had to wait almost 10 days to receive it. Overall, it was an awful experience. This place could be great... awesome location, rooms looked nice, etc. but they have a lot of work to do as a business.