Yong Z.
Yelp
had a very frustratig experience with Free Library today. I was hoping to print my tax form in the libraray since I do not have a printer at home.
So I went to the Parkway branch, which is a short walk from where I live. After I walked in, I was informed by the reception that I could use the public printer on the 2nd floor. So far, so good. It is a very nice, quiet building with high ceilings. I then walked to the 2nd floor and found the public computer area. After a brief conversation with the person working there, I was given a short slip with a password and was directed a computer 15. So far, not too bad. Then the nightmare started.
I sent the file to the printer and was about to print, then I was told that I needed to pay by coin, which I do not have. I only dollar bills. Sure, no problem, there must be a change machine. Yes, there is one on the 2nd floor, but it was broken, according the person working there. But I was told I could go to the first floor. Then, I went to the first floor, and after speaking with multiple people, I found the change machine. And as you can guess, it is also broken. I went back to the 2nd floor, informing the clerk that the machines on both floors are broken. And I was told that I had to go outside to get change. Already felt frustrated, but I understand the situation, so I went outside, went to a bookstore nearby. A young gentleman exchanged the coins for me, 3 quarters. And I came back, thinking that I could finally print, but no, I was not able to log in, the computer logged me out. I went to speak with the two people, and found out that I could not log in. You only have one hour either day. For me, it is definitely not an hour, but regardless, my time is up. I asked if I could come back later since I am using my lunch break, and I had a 1pm meeting. No, you can not. You only got an hour a day. Period.
After several minutes of conversation, I was asked to go to a different computer to print. At that time, I was already exhausted after climiing the stairs multiple times and asking for directions to get change, aruging about how much I have used, and I was afraid that I would be late for my 1pm meeting. I had to leave, realizing that I got nothing accomplished.
As a resident of Philadlephia, I am paying 4.5% income tax, and this is how the tax money is spent, broken machine, limited hours (the library closes at 5pm Monday to Friday, and closed on weekend). Something should be changed.