Jamal B.
Google
Restaurant Review: Parrillan Borough Yards
My wife and I visited Parrillan Borough Yards for a date night, having made a reservation a week in advance and explicitly noting my severe allergy to all nuts. Upon arrival, I reiterated this allergy to our waitress to ensure there was no confusion.
Unfortunately, there was a significant breakdown in communication between the waitress and the kitchen. One of the main dishes arrived covered in finely chopped almonds, which my wife thankfully noticed before I consumed it. Her intervention likely prevented a serious health incident.
The waitress was genuinely apologetic and immediately took the dish away. She also escalated the issue to the manager, who initially offered us a round of drinks or desserts as compensation. This response felt inadequate given the severity of the situation, especially since allergens are not listed on the menu and no allergen information was provided for me to review.
Ultimately, the manager did waive our entire bill, which was appreciated, but I left with the impression that little would change in their procedures to prevent such incidents in the future. For a restaurant of this caliber, this is a serious oversight and one that could have had far worse consequences.
On a positive note, the food we did eat was excellent, and the front-of-house staff were otherwise attentive and professional. Parrillan clearly has potential, but the lack of robust allergen management is a glaring issue that needs urgent attention to ensure the safety of their guests.