Mahdi Valipour
Google
A Longtime Favorite with Recent Concerns
As a loyal customer of Parsley in Decatur for six years, I have consistently appreciated the quality of service and professionalism that this establishment has provided. Over the years, I have recommended Parsley to many friends and acquaintances, confident in its consistency and excellence in both food and service.
However, my recent visit on March 7, 2025, at 1:00 PM was unfortunately marred by a negative interaction with a staff member named Stefani. When I asked to speak with the manager, she rudely responded, “I am the manager.” The level of service I received did not reflect the high standards I had come to expect from Presley. Staff members play a crucial role in shaping the customer experience, and in this instance, I found Stefani’s approach to be unprofessional and disappointing.
Despite this setback, I reached out to the owner, Mrs. Camille, who took the time to listen to my concerns and engage in a constructive conversation. Her professionalism reaffirmed my belief in the values that Presley has upheld over the years.
I sincerely hope that the management team uses this feedback to improve customer service standards. Parsley has built a strong reputation, and I would love to see it maintain the level of professionalism and attention to customer satisfaction that made me a loyal patron in the first place.
Parsley remains a reputable restaurant, but staff interactions significantly impact customer trust. I strongly encourage the leadership to ensure that all employees—especially those in managerial roles or those who falsely claim to be managers to avoid complaints—adhere to a customer-first approach. This commitment to excellence is what has earned Parsley its positive reputation, and I hope to see it upheld.
Best Regards,
Mahdi Valipour