Shayla V.
Yelp
2nd time here tonight. First time, It was a party of four and a baby. And the order was an order of two country steaks, two fish and chips, two waters a coke and a sweet tea. Drinks were never refilled even when asked. And the country fried steaks were put down on table and a few minutes later, one of the fish and chips was dropped. We all waited and after five or so minted I finally asked and the server said they brought the other order to another table by accident. The place was not that busy it was mid day and instead of telling us about the mistake they let us sit there uncomfortable with three plates of food, waiting for the fourth!
Second time. We came to celebrate two birthdays, and granted we had a large party... there were so many flaws in the service! I came in with a few of the party with a cake and I said maybe give the kitchen a heads up, the girl that sat us was cool, took the cake in back and let the back know. It seemed all was well. I was just worried because it was a Saturday and they had a decent crowd starting. We had four tables and one server, and the server happened to be the same one we had the last time.
The server started bringing drinks out and said that they were just going to call out the drinks because there were a lot, and the pad was in their back pocket . I ordered some strawberry basil drink which never came. I asked the server and he said oh I gotta go get some basil. He then ran outside and grabbed a few leaves in front of one of the tables. I get fresh but I'm not sure how I felt about that! Maybe wash it? Lol!
Then the order was taken. I ordered a burger (medium)which came out with a couple other orders (wings and salads) and we waited and waited for more. My mother in law ordered same exact thing as me but hers didn't come at the same time (how does that even happen, again?!) so she told me to eat while she held my son. I had asked for vinegar, for my fries and it never came, so I just ate the rest and grabbed my boy. By this time no other food was brought out. This was a good 20 minutes!!! Again? how does this even happen? My husband had to leave to go to work, so he ate his mother's (one of the birthday peeps) and as he was leaving they said his food would be right out. This is when I lost it! I explained that this was completely unacceptable! That I had been done eating now for over 25 minutes and we were still missing half the food. The server apologized and went back to the window.
A few minutes later another guy came up, not sure if it was the owner but he had boots and a T-shirt on and he started saying that he was sorry and that he just got called in and that right before our party showed up they had a cook walk out and quit. Okay, sorry, but not sorry. This is exactly why I said to let the kitchen know... ya know that thing called communication?!!! This is not my first rodeo!! He they kept cutting me off saying but everything else is right, right? And I said no! My burger was supposed to medium and it was well done, he then said well the kitchen lost the ticket, so it had to be reprinted. Okay cool, but if it's reprinted it's still going to say the temp I asked for right? Then he said the kids are all set at least, right.? And then I said no again. We had two kids chicken strip meals and they were still waiting. By now most of the food was out and eaten but the kids had not even come out yet. It's fried food y'all! Three chicken strips and fries, not even the cool hand cut ones. Those should have been the first to come out!! In which he agreed and said he'd take care of all of this and make it right. I said thanks and continued making rounds saying hi to everyone.
I could hear the table behind us complaining and the server apologizing. We had friends at another table that got free drinks because "our table" made the cooks behind. Her burger was also the wrong temp! While I was at their table their server said she wished she would have noticed the temp was wrong and hopefully the kinks would be worked out soon. Then our server walked over to me at their table and said they took my food off the check. I couldn't believe that none of the servers even tried to make less of the shit show everyone encountered!
Once the check came I saw they didn't charge for my husbands either, which was good because he didn't even eat it! But this was all they did to "make it right" At this point everyone started paying and some left. We were chatting with a few and I realized that we never did the cake for the two birthdays. I literally had to walk back up to the server window and ask for my cake to take home. I received another apology and was handed the cake.
Man, we really wanted to like this place, but I am still baffled... this is not any way to run a business. Praying they get the help they need, so they can maybe thrive one day.