Jennifer H.
Yelp
I was very excited to try this place. The decor is very pretty and I wanted to eat something different while on our trip in Mexico. After reading reviews, we decided to give Pasha a try. Service was okay, but unfortunately quite slow. We waited 45 minutes between our appetizers and our main (I know this because I have been documenting our meals in Mexico and took a photo once the appetizer hit the table). During this there was a period where we felt like the server forgot about us, and where maybe our food wasn't coming. The vibe of the evening wasn't welcoming and compared to our last two weeks in Mexico, this was probably the most lack lustre in terms of service and treatment. When our food did come, one of the items was missing, but another server did come to correct it. The food was quite good, however was a bit expensive for what you get. Unfortunately we were disappointed at the end of the night, especially with how the night ended. We asked for the bill, and were asked if we could pay in American dollars, which we were told was fine. When we got the bill, we were told the exchange was 17. The receipt also included a recommend 15% tip, which is fine. It also included another piece of paper encouraging a tip, which we felt was off putting. When we received the bill, we decided as a group we would tip 10%, since we the food was acceptable but the service was subpar. A woman who I am assuming was the owner hovered over us while we were getting out our money and told us the bill was $xx. When we explained we would figure out the bill with 17 as the exchange, she was very pushy, demanding the 15% tip be included as that is standard in Mexico for outstanding service, however I would absolutely not describe our service as outstanding. She was absolutely insistent we were doing the math wrong (even though two of us had input the amounts into our calculators multiple times). Instead of asking how the experience could have been improved upon, she stood over us, demanding x number of dollars, making us feel stupid, as though we couldn't figure out how to pay the bill. We were going to leave the original 15%, but then almost left 0% because of how poorly the night ended, but left 10% because we didn't want to put our server out. It felt extremely uncomfortable to say the least. It didn't feel like she appreciated our business, but instead felt like she just wanted our money. It left such a sour taste in our mouths, and because of how we were treated at the end of the dinner, I would not recommend this place. I have travelled quite extensively in manly parts of the world, and I don't believe I have ever had an experience with quite the amount of pushiness by an owner for a tip. Because of how pushy the owner was at the end, I wonder where the tips are going as during the payment portion of the evening, our server was not around. I am writing this review as someone who has worked in service and hospitality in restaurants for almost 15 years, working where tip culture is the norm as well and where we receive a lot of tourists also. At the end of the day, it is the guests choice in regards to how much to tip. I have the utmost respect for people in the service industry, and I am in it myself, however this is not how you should behave and treat your guests. I don't expect a great response, as the responses from the owner seem defensive, however I wanted to leave my experience. I do hope the owner understands or whomever the woman was begins to treat guests with genuine respect and hospitality.
Update: Owner responded to my Google review, saying maybe we came over Christmas, when it was very busy. No, it was not busy when we went. Please take accountability for your service mishaps.