Katelyn Jaeger
Google
I went here for a quick dinner with my family. There were no cars in the drive through so we pull up to the window. There is no menu posted outside and the woman(purple hair) that opened the window was annoyed immediately that we didn’t have an order ready. We take a moment to look at the menu and order 2 sandwiches with fries. That’s literally it. Had a whole conversation about the second sandwiches toppings. We pay and pull to a parking spot to wait for the food. 10 minutes later we are handed a bag with one sandwich. When my husband goes inside to ask where our other sandwich was he was told he didn’t order it(3 other adults in the car can attest that he did). He orders it AGAIN, pays again, and is told to wait AGAIN. He then questioned why he was charged again, the prices on the websites ‘order’ section were the same as what we were charged for 2 sandwiches. But he was told to pay again. He then asks if the one sandwich they handed us can be remade as we had been now waiting for 25 minutes and it was cold. We eat as a family, we ordered as a family, we would love to be served as a family. They didn’t even offer to take the food back to keep it warm, reheat it, nothing. Just a total get lost attitude.
All white staff and my husband is Mexican and looks like it. I don’t know if it would have made a difference if I, white woman, went in to speak with them, but to me it seemed they were taking advantage of someone they thought they could pull one over on and for what?? A $10 crappy sandwich?? (Food wasn’t even good??) Grow up.
I hope you learn some respect for human beings!! You act like racists and it’s gross!!
He interacted with a manger named Julie and a server named Mike. Please train your staff on customer service, coming from an old restaurant manager, that was so sad.