Cynthia B.
Google
The food at this restaurant is excellent and has remained consistently great, which I truly appreciate. However, the area that needs significant improvement is customer service.
As a advocate for professional etiquette and customer service, I believe greeting customers promptly, being approachable, and answering questions without an attitude are essential for any successful business. Unfortunately, I experienced long waits without being acknowledged, which takes away from the overall dining experience.
It’s disappointing to see that good customer service is often overlooked, especially when the potential is clearly here. Other reviews mention smiles and friendliness, which shows it can be done—it just needs to be consistent. In hospitality, you never know who you are serving, so professionalism and courtesy should always be a priority.