Patagonia

My favourite store in the whole wide world. I love what the company stands for and its continuous goals with using sustainable materials/ methods for their apparel and accessories. My spouse has ripped his Patagonia shorts twice now and their repair program patches them up nicely every time. You can drop off your item at this location and their turnaround time to get it fixed and returned is anywhere between 8-10 weeks!

I have worn Patagonia for the past 8 years and raved to everyone about how fantastic Patagonia brand is: when dealing with them in the US. Today I went to the King Street shop (Toronto) and I think it was the manager of the shop who spoke to me, in a very curt way. She gave me all the details of how I could prevent the jacket from further tearing (washing and drying details) and she was about to send me on my way when I said I heard there was an option for repair. She again very curtly said yes but hadn't on her own indulged that information to me. Then she told me to clean the jacket first and then the repair can happen as they give it to a third party that needs the jacket sanitized before they repair them. I was disgusted when I walked out with my jacket and in shock at the stark difference between the 2 country's customer service but I am now furious to read some reviews here that say some people were given the option of a replacement when I only got schooled and sent home with appalling customer service!!!!

Well designed and staffed outdoors store. If you know Patagonia, you know what to expect. The store’s interior reflects the brands strong connection to the outdoors, and very much makes you feel like you’re in the Pacific North West rather than downtown Toronto. The staff are super friendly and helpful, embodying the typical Patagonia wearer persona. The company policy around repairs strengths the customer experience too. Selection was a little limited, especially when compared to their online catalog, but that is to be expected from a contemporary merchandising focused store of this size. Definitely enjoyed my time visiting the store, and the gear speaks for itself.

Great staff and great wears. They were very helpful. Listened to my need and explained what each jacket is designed for.

Great selection and friendly staff. First time here and very happy with overall shopping experience here

This brand truly lives up to it's expectation. I had purchase a rain jacket a while back from this store, and after months of use, I found it to not be working as it's supposed to. I bought the item back to the store, and shared my issues, and they happily allowed me to replace my old jacket with a new one off the rack. This brand truly stands by what they say, and what the company does as a whole in terms of the environment and customer service, remains miles ahead of any of its competitors. I will continue to use Patagonia as my one stop shop for anything outdoors - as their policies make it difficult to look elsewhere.

Love this store. Amazing staff. Today I did a return and it was seamless. Also brought in my beloved 7 year old winter coat for a new zipper and other repairs. Free of course!! If they can’t fix it they will give me a new one. That’s Patagonia. Braxton served me this time around and was wonderful. All the staff have always been great. Love what Patagonia stands for. I buy as much of my gear here as I can. I wish the Toronto store would have a more complete selection but you can always order online.

They repaired part of my equipment that I bought 6 years ago and the result was perfect. It takes time, but it’s worth it. Thanks a lots! awesome people too who works there!

Patagonia is an amazing brand. Sustainable and fashion forward. Ethical and even donates profits to noble causes. They also have a great warranty period. It's a lifetime warranty with the iron clad guarantee. Service in store is so personable and friendly - I really appreciated all the Help I had here. P.S. holiday season better sweaters are selling our fast. They didn't have any mediums left. I'll definitely be back to shop this Patagonia store!

If you love quality products that are sustainable and earth friendly then this is the place for you!

Patagonia is an incredible brand that never disappoints. I own many Patagonia items and I am always amazed by the quality. I recently went into the Toronto store as my down jacket had a tear in the zipper. The team at the reception desk immediately went into problem solve mode and offered a solution. They shipped the jacket off to their warehouse and I asked them to ship it to me when fixed. A few weeks after this happened I received a call from Julie at the store who confirmed the coat was fixed and she offered to drop it off at my home (instead of mailing which would take longer). I was amazed by this level of service and I have been telling everyone I know about this experience. Keep doing what your doing Patagonia and big thanks to Julie for going above and beyond!!

Nice threads, but I didn't know exactly what I needed. After looking around the shop for about four minutes, with only one other customer in there, the sales associate just continued putting away clothes and not checking on me once

Great staff, super helpful! They don't have every single item in every color and every size. But they are willing to get stuff from "downstairs" that are brand new in packaging and let you be the first person to try it on. Maybe it was just me, and the fact that I was shopping for their Primo Puff jacket. Everyone was so cool. It was a fun shopping experience, and I look forward to visiting this store again.

Ordered item online. My error to not read return policy. Size was wrong. Surprised Patagonia charges $5.00 return shipping fee, considering pricing of items. Won't order from them again.

Excellent staff that were not only well-informed, but exceptionally kind and helpful. I showed up 8 minutes before closing time and stayed a little past closing but the staff were always making sure I was filling everything okay. Store is very vibrant inside and even has a couch area that anyone can sit on. I ended up buying a tote bag that the staff helped me find. For those of you that don't know about the brand, Patagonia makes a variety of clothing and great, focusing mostly on outdoor activities and weather resistance. Their jackets are great, but due to sustainably and ethics bring a core value of the company, you can expect a higher price tag. If I had more money, I would shop here a lot more.

Patagonia is likely the best company on the planet. Yvon Chouinard is an amazing and inspiring man. I imagine his wife is just as awesome. I follow the company, their blog, have friends who photograph for them, and never get too far from my Patagonia wool. Ultralight endurance ankle socks are on right now. Joel, Rene, and Ruby, have a stack of stuff on hold for me somewhere inside Patagonia Toronto. I'm on Vancouver Island in BC at the moment, that's how awesome the staff is at Patagonia's first Canadian location. Joel must have spent nearly an hour on the phone with me yesterday, over a few calls, telling me what was on sale, checking sizing, colours and pricing. He even gave me his weight and size and asked if I wanted him to try on the mens stuff I was asking about. I'm sure he'd have rocked the lambswool sweater I'm ordering for myself too. He's just that helpful. The store manager Rene came on the phone to say hello when he found out I was the one he'd been talking to on Facebook and Twitter, of course we talked about Kerouac and Cardiff. This service is unheard of in retail. I'm sure the whole team is amazing. I've been to many of the Patagonia US shops, every one from Seattle to Cardiff on the West Coast, and it's the same in each store. I even called Santa Cruz outlet today, where they went to check unopened boxes for a rolling duffel I'm looking to buy. Kudos to the culture created by the Chouinards and their team. If you haven't read Yvon's book, Let My People Go Surfing (Toronto? Really? Not Vancouver first?), you should. An excellent book, it will teach even a super fan many things about their personal and corporate environmental initiatives, social commitments, and the tremendous impact Patagonia has had on it's industry, it's competitors (not in the way you might be thinking), and people of many countries around the world. If you're going to produce goods, consume them, or simply have an interest in good business, start watching Patagonia. A long inspiring and respected brand, their commitment to quality is unmatched. Their humble beginnings are an inspiration to any Entrepreneur, including myself. Buy something here, if you're going to buy anything at all. Wear it proudly. Smile when you see someone wearing a Better Sweater. They'll smile back. I bought a new MacBook Pro in November 2009, and dropped my wooden magnet on it that says "The Best things in the world are not things". I loved how symbolic it was, to me at least, that this is what had caused the first dent. Finally I'd found the perfect place for my Live Simply Patagonia sticker. Looking at it on my laptop reminds me everyday of how inspiring the company is, and how important those words are. I'm a nomad, I travel and work, and have a very great life. My suitcase handle is stuck up, and now I'm getting a Patagonia Freewheeler rolling duffel to replace it, because it's the first suitcase, at 30 years old, that I've ever had to buy. I'll be proud to Freewheel. Can't wait to strap it to the top of a bus in tropical country. Oh the places you'll go. -- Dr. Seuss. ps. Toronto? Really?

This review is solely based on my experience with this particular store, not Patagonia products. To summarize: Terrible service led to 4/5 week unnecessary delay, ended up just ordering from the website. To start off, I was interested in purchasing a batch of Patagonia vests for my office (~12 vests). I initially called in asking about the process and was told by the sales rep that Patagonia Toronto might do corporate sales and wrote down my info to be passed onto their store manager. 1 week later I have not heard back so I called back - The person apologized and said that the store's busy - fine, and took down my info again. 5 days later, I received an email from the store manager saying my application for corporate sales has been declined - no explanation provided. Everything's fine at this point, I figured I might as well as purchase the vests directly from the store since the order is quite small - 12 vests in varying sizes. I called in to check inventory, and they said they only had 1/2 in men's medium when I needed 7. I asked when they'll restock and if they can just place an order for me, and the sales rep mentioned that every time they restock, they get 1 or 2 medium vests, and they CANNOT place an order, so the best course of action is to visit the store every 3-4 days until I get 12 vests .... Who has the time to do that? After I insisted that I did not want to visit the store like 5 times, I asked whether they can hold the vests for me at the store, I was willing to leave my credit card information so when they accumulate all the sizes I can just pick it up - he agreed and promised to call me back after 2 days to give me an update. After another week, I did not receive a single call from them, so I called in and another sales rep answered. He then told me that their scheduled restock was delayed and suggested that I should order online as it might be faster - so in total I already wasted 2-3 weeks by then. I just ended up ordering online, but it only allows you to order 9 items, so I asked if I can pick up the remaining 3 from the store and if they can hold onto those specific sizes for me, he agreed and took down my information AGAIN. After another week, my order arrived and I went to the store to pick up the remaining 3 vests that was supposed to be held for me, and when I told the sales rep at the store, he went to the back and told me he couldn't find it. After 30 minutes of waiting at the store, he just went to the shelf and gave me 3 vests from the shelf.... This was probably the laziest and worst retail experience I've ever dealt with. Throughout the process, I felt like I was begging to purchase THEIR products. The 2/3 sales rep I connected with as well as the store manager did not even try to help me in any way, other than telling me "this is the way the system is, and even though it's stupid, that's the way it is". This is what happens when you have companies that "do not care about profits" - incompetence flows from the top down. Safe to say I'll never purchase any products from this location again. If you're looking to buy more than 1 product, better just order online - it'll be much faster.

Patagonia is known for quality products built for the outdoors. Don't expect much as far as bargains are concerned but expect a product that does its job. Stopped by to by some gloves. The people here are helpful and friendly and there is a couch inside for you to sit down and warm up. FYI this company is very environmentally sounds and among the most ethical on the planet.

Great Patagonia store! Tons of sales. Being from the US, we could include an additional 30% off discount buying over the border these days :) Can't beat that. Customer service is great here, as well. Not to mention, cool location. Just a 2 minute walk from the Tram stop. Really liked coming here to see the latest jackets, etc. Plus tons of 50% off sales going on with end of season styles. Will probably be back before our next hiking adventure to stock up on essentials!:)

We all know Patagonia product is high quality product with good vision behind it. The customer service at this store has been exceptional every time I've been. It's a bit disappointing to read one of the review on staff lacking deeper knowledge of the company's history. I find this to be a big part of why I like this company!

Patagonia gear is legit. Some of the best around. Paying full price, though, sucks. I've been to this Patagonia location a number of times and never saw anything on sale until the other day. 50% off on a number of items. I ended up picking up some underwear, a couple of shirts, and a belt. The service is friendly and helpful, and the store itself is big, well lit, and spacious. Back to the company itself, they are big on corporate responsibility and environmentalism. They even ask their customers to buy only what they need, and not more. Imagine a company that wants you to spend less on their products, not more? Weirdos. Supporting companies like Patagonia is A OK in my books.

Exceptional service! I came here 15 minutes before closing to pick up a jacket and fleece for a hiking trip. The sales rep that helped me was incredibly helpful. He asked questions about my trip to better understand my needs and offered a number of suggestions. He was also very knowledgable about each item. I didn't feel rushed even though the store was then closed. I also ended up ordering a few items online through the store as they didn't have my size (shipping is waived in store). With a life time warranty on their products and incredible service in their stores, I couldn't be more pleased!

Durable, comfortable clothing that performs under any conditions, backstopped by some of the best customer service that I've ever seen. I have walked into this store wearing an under-performing Patagonia raincoat, and without even asking (I was there for other business) a sales associate took my lousy raincoat back and gave me a new one out of stock. Hands down the best guarantee in the business, and some of the friendliest, most knowledgeable staff. I'm not an environmentalist or evangelist. I'm not terribly worried about my pants' social conscience or carbon footprint. I value corporate social responsibility, but not at the expense of quality, value, or service. At this store, you get all of the above.

Yeah ... this place is special. If you're looking for the best of the best outer wear, this is the place. The quality is outstanding, and you know you're getting a quality product. But .. it will cost you a lot more. If I had a money tree, I'd shop here all the time. But until then, I go down the street to MEC.

Will NEVER buy again from these SCAMMERS. I bought a light down Patagonia puffer jacket 2 months ago. I was told by the sales rep that I certainly could find a cheaper jacket such as north face, but they do not stand behind their product like Patagonia. Told me if anything ever goes wrong to simply bring it back. Well.....2 month after owning it, a small hole opens up on the front just below the Patagonia badge and feathers start coming out of it. I brought it back to Patagonia today, and they would not replace it. Instead they told me that they would fix it. I now have a patch that they stuck over the hole, and it sticks out like a sore thumb when the sun shines on the jacket. HORRIBLE QUALITY AND QUESTIONABLE TACTICS USED TO HONOUR THE JOKE OF A WARRANTY

The store is lovely and all the merchandise is great, but the staff are really lacking in communication and customer service skills. I had to ask the security guard for a change room. One girl marched over to where my friend had been looking at an item and said very loudly, " Oh, how did THIS get here?" Then very irritably folded it back. We were scared to touch anything and felt very unwelcome. I could go on, but will leave it at that.

Excellent shop ,excellent staff with second to none product knowledge. Nothing is to much trouble and it seems customer service is top priority in this shop !

My experience's here have been excellent. A warranty on a rain jacket was honoured even after a reseller gave me bad care instructions. The staff member took the time to explain why the rain proofing failed and how to prevent it from happening again with the free replacement jacket. Plus, I got a free DIY care book for all their clothing. All my many following visits have been just as good. Excellence in products and customer service other retailers should be modeled after.

Expected staff to have a deeper knowledge of the company's strategies to be more ethical. The store hours listed online are incorrect which was very inconvinient. Friendly otherwise.

This place is awesome. The staff are friendly and knowledgeable. If you have any problems with the gear which is almost totally bomb proof they'll go out of their way to help solve them. The interior is done up to the nine's and they always have a few items up to %50 off. A great company and a great store. Also, dog friendly!

Best quality product in the world. The staff Cory is a really nice guy. He helped me to return a pair of wader that's from the state, it was the best wader you could find on the market, but was too big for me. Only downside is the Patagonia Canadian website can't use gift card to buy items.

what else is there to say? it's patagonia! if you want to save money, go to the store every year around february and you will find a lot of stuff on sale for 50% off. it's worth the wait. for traveling i recommend the nano puff range of vests or jackets. these are ultra compressible and are very warm. friendly staff and eventhough the stuff is on sale, you can still return the merchandise for a refund/exchange. support! parking could be a problem.