Rashmi K
Google
This is a really big Indian grocery store, and I have to say, they do a commendable job when it comes to keeping the place well-stocked and organized. Anyone who visits the store would likely agree with that. However, there are a few areas where they definitely need to improve. I’m listing some of them below in the hope that the management takes a closer look:
1. Cart Management: The staff responsible for bringing the carts back from the parking area to the store lanes need to be more attentive. There have been several instances where carelessness has led to issues, and this kind of negligence can’t be overlooked.
2. Bakery Item Quality: We recently (August 23rd) purchased a Black Forest cake from the store that appeared to be fresh, and the store staff even confirmed it. However, when we got home, it was clear that the cake was not fresh at all. It was hard, and the cream was cracking and falling off- something that typically happens with old cakes. This was disappointing and needs better quality control.
3. Billing Issues: This one is really important. I strongly advise all customers to ALWAYS check their receipts before leaving the store. We’ve been falsely charged for items we didn’t purchase on two separate occasions. While the store did eventually refund us, it took them a long time to verify the mistake and complete the process. This shouldn’t be happening in the first place.
4. Restroom Facilities: The restrooms are far too small considering the number of customers the store accommodates on a regular basis. While I understand this might not be something they can immediately change, it’s definitely something they should evaluate and try to improve.
5. Solicitors at the Entrance: The store seems to allow certain individuals or groups to stand near the entrance and sell books or promote various causes. While I understand the intention might be good, in practice, it’s creating unnecessary distractions. These people often approach every single person entering or exiting the store, and it becomes overwhelming. It’s also a potential safety concern, as it increases the risk of accidents near the entrance area.
Overall, this store has a lot going for it and clearly puts in effort to offer a good shopping experience. But addressing these concerns would definitely make a big difference in improving customer satisfaction and safety.
