Maedla G.
Yelp
Posting my email to them
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I just left your cafe after ordering food to go and I would like to make you aware of the staff that are representing the danforth location.
I am unsure of the lady who was waiting on me, but she is Russian, on the shorter side, and has long brown hair.
1. She was quite rude to me when I accidentally cancelled my order on the debit machine, acting as if it was the hardest thing to have to re-put punch in the numbers. I would understand if there was a line behind me and a bunch of people at their tables waiting for food, but it was pretty calm in the cafe.
2. Secondly, a lady came up to asking for her lattes as her lunch had already arrived and as she had been waiting a while for them. Visibly annoyed your server, went to the back and I heard her say "take your time making their drinks, because they complained."
- It's not a compliant to ask for your order to come all at once, when the store is not busy as people want to enjoy the food at the same time
- As a representation of your cafe, your staff should not be be purposefully taking their time as revenge, because they do not like a customer nor should another customer hear this
Honestly, I should have cancelled my order and left, as the behaviour of this staff as left a bad taste in my mouth. I have come to expect poor service, but I have ignored it because the food you prepare is delicious. However, after today's services and disgusting treatment of your patrons. I will no longer be coming in for lunches or purchasing treats, because I cannot support a local business that has no respect for it customers.
I would recommend you have a word with your staff. Having a bad day is not an excuse when they work in a role interacting with people.