Patisserie St Martin

Hi, I ordered a custom cake for my boyfriend’s 75th birthday and was very disappointed with the result, especially given the price. When I arrived to pick up the cake, it looked nothing like what I had requested (i wanted nice pipping/ruffles, the blue cake was the inspo photo). I immediately spoke to the employee at the counter and explained my concern. She agreed that the cake did not look right and went to the back to see if it could be fixed. She came back and told me the cake decorator had already left, so nothing could be done. I then asked if there was any possibility of compensation, such as a partial refund or a discount, since I had already paid in full before seeing the cake. This was refused. This was a very uncomfortable situation for me because the cake was for a milestone birthday with my boyfriend’s family. I was embarrassed to present it as it was and ended up going to a grocery store to buy fruit just to make it look more presentable. Looking at it more closely later, the decorations were uneven and sloppy, which made it feel rushed and poorly executed. The taste was even more disappointing. The cake was supposed to be tiramisu, but it was extremely sweet and did not taste like tiramisu at all. I have had tiramisu from many Italian bakeries and this was by far the worst I have had. Overall, both I and my boyfriend’s family were very disappointed. This was meant to be a special celebration, and unfortunately the cake did not meet expectations in appearance or taste.

I was invited to a birthday party for a young boy. The cake looked beautiful, but it tasted terrible. It seemed as though it had been left in the fridge for a week and had absorbed all the odors from the other food. The icing had an almost artificial, plastic-like taste. No one ate it, and it was all thrown in the garbage. The worst part was that this family didn’t have money to waste, and it broke my heart to see the mom throw all of that money away.

Never been there but did uber eats several times, love the packaging, quality of pastries, and customer service

Honestly the most disgusting service I have ever experienced, and it's shocking because they have been my go to for ALL events for over 20 years. I called to make an order for my granddaughters baptism, asking if the person answering spoke english. She replied with an abrupt "why?" I told her simply I feel more comfortable ordering in English. She continued to brashly respond that I will address her in French. At an Italian pastry shop, where I've placed countless orders. Best part, it didn't sound like French was her first language either! Bringing my business elsewhere where I am respected as a paying customer.

Stopped here for a quick lunch, got 2 sandwiches both of which were very average. There is a large selection so I'm sure most of them would be very good though. However, my biggest issue was the attitude that I received from the tall gentleman serving me. He was very rude and gave me attitude for asking what's in the sandwich, for asking to heat it up and then for confirming if the sandwich on the counter was ours. He was very condescending and smurky which completely ruined the experience.

Worst experience ever! Came waited in line, so far so good. I asked the girl to put happy birthday on it and the girl leaves WITHOUT the cake ?!?! Yes you guessed it that was the last one. By the time she comes back someone else is already wrapping it for a girl that wasn’t even in the store when I ordered. These things happen but no one tried to apologize and just dismissed my feelings and acted as if this was a normal day when yet another client is not happy with the service and management are doing nothing about it!! Ridiculous, even if the cakes a good because of lack of customer service i will never step foot in that store again

Ordered a cake which happened to be the last one. Another customer comes in AFTER ME and is served that exact cake i had already asked for without anyone trying to do anything about it. Manager even came out and didn’t even try to do anything about the situation. No professionalism or communication at all from anyone that works there

The food is always fresh & so good ! The customer service is A1 the girls are very polite & fast ! & if you want to make your own sandwich the boys will do it ! :)

I love this pastry shop, it's my go to place when I'm craving sweets. The staff is always so nice They have everything Italian. Cakes, pastries, cookies, sandwiches, salads, pizza, bread, coffee and they also have Italian products where you could buy(cheese, pasta, pasta sauce, cold cuts, pantone ect). My favorites here are the cannolis, the lobster tale and also the sandwiches. I also love the cafe cream and the ice limoncello. This place is perfect to grab something in the morning but also good for lunch time and dinner. They also have a small eating area where ppl can eat the food that they order. Definitely a must try place for everyone.

Crazy busy at lunch. Hard time finding parking. Plenty of options for a quick meal. Pizza pastries sandwiches cakes all fresh and tasty.

Amazing fresh pastries. Great service. Reasonable prices with all the Italian cold cuts and cheeses.

Something changed, Patisserie St Martin used to make delicious cakes. Their classic Chocolate Bûche de Noël used to be one of our favorites. But last year, the chocolate bûche was dry. For Valentine, I had their cupcakes: chocolate, vanilla. The chocolate cupcake was dry. The bottom of the cake was sticking on the cupcake paper. They seem to have changed recipe of their chocolate cakes. The vanilla cupcake was better, although not soft, nor moist. The frosting tasted like shortening rather than buttercream.

The intoxicating aroma of quality baked goods at @patisseriestmartin overwhelms you immidiately and you can't help the urge to try everything possible they have to offer - and what a selection indeed! From fresh pizza to delicious sandwiches to pastries and cookies and cakes ; you should not have any trouble satisfying your cravings here. Speaking of lack of self control... We purchased and tried every single cookie and none of them dissapointed. It was almost more than we could handle. Almost.

The food is authentic and delicious. The staff is consistently adjusting in order to meet our needs and the service is impectable

I love Patisserie St-Martin! They have a large assortment of things you can buy such as freshly baked bread, deli meats, cheeses, pasta, etc. They have a lovely section of pastries for all kinds of events and I'm sure you can order one for your event. You can get a sandwich made and even eat it outside. Fantastic. My only qualm is that the staff is unable to smile, throughout the years I have come here, they all collectively looked pissed off. Sometimes they also tend to keep pastries on show that aren't fresh and on 1-2 occasions wasn't very good....

Love coming here for the zeppole, all the Italian bake goods are authentic. Also I'll grab a panini or lunch special which are always a good choice. The owners are also very nice and friendly.

My family has been coming here for over 20 years. They make the most incredible cakes. Whatever design you bring them, they will conquer. Memorable: diet pepsi can, ocean cake + boat, super-sized Pocahontas poster. Not just the desserts, the salads and meats are glorious. We always leave with 5x the number of items we walked in for.

I love this place. They have it all! Pastries, Cakes, Pizzas, Sandwiches, cold cuts, bread... and its all fresh! You must try the lobster tails. they are purely amazing. The Pizza is to die for! You got to try the "Arugula Pizza" its no where close to bitter. Ask them about the catering service, you won't believe what they have on the menu. It is all to die for. Don't forget if you need a quick lunch, you can come here and they will make you a sandwich or a hot meal. I am here quite often, just to get Pizza. Forget about Pizza Hut. This pizza is fresh and its really good.

What can I say about this bakery besides I'LL TAKE ONE OF EACH. It's really how this place makes you feel! You want it all because it's already prepared and it smells so good! Pizza, breads, pastries, desserts... All top notch. I've been coming here for years and it's one of Laval's best offerings. During the holidays, I had to pick up some desserts for various family dinners, and instead of getting pricier pastries for such a large group, I decided to get some lemon cookies and biscottis instead. These guys are sold by the weight so I thought about 2 dozen of each should suffice for the amount of people and still be pretty affordable. I was wrong on the affordable part. 18 biscotti and 24 lemon puff cookies cost approx. $60. Was I taken aback? Sure. Angry? A little. But gosh darn - they were the best F'n lemon glazed puff cookies I've ever had. They were like little sweet clouds of heaven that had to have been freshly baked and glazed. So there you have it. Sure, certain items can be pricey but it's worth it.

Pastries are ok but not GREAT like some reviews I have seen here. horrible sandwiches especially there Italian sausage sandwich very dry and had a sour taste to it which I know this is not the way it should taste. They ask you if you want it warm ...but give it to you still cold only the bread gets warm lol. Will be buying all my sandwiches down the road at Villagio, way better!

I work near this Patisserie and after reading the Yelp reviews, I decided to give it a try to get a quick sandwich during my lunch break. As of the writing of this review, I have been to the Pâtisserie about 4-5 times in total. The first time I went I got a grilled chicken and veggies sandwich that was incredible. I went back and got another sandwich a week later and at the same time I bought a pasta salad, a baguette, a chicken pot pie and a tomato and cheese pizza. I was disappointed by the sandwich the second time, the interior was cold and it didn't really taste great either. The pasta salad was bland and not really creamy as I hoped. The baguette was delicious and so was the pizza but the biggest disappointment was the chicken pot pie. I should have known when there was a frozen food sticker on the box that it wouldn't be great and it was quite bad. The pastry wasn't flaky and the filling was bad. I've went back a few more times and bought a sandwich but it's always never warm enough. The insides are cold and the bread is crispy. The ingredients themselves are great but there isn't enough toppings and as such the sandwiches are dry. I'm giving it 3 stars because overall it's very good but far from perfect.

My family went to the bakery to get a cake for Father's Day. I asked for a lighter cake, the clerk recommended the short cake with strawberries. It was delicious and light! The store carries seasonal products such as Natas Pastries, Zeppoles, specialties such as grilled hazelnut cake, mimosa cake. I suggest joining their Facebook page for the latest news.

Their custom cakes are moist and delicious but its NOT WORTH IT. I have ordered may cakes through them and the last 3 were a nightmare; two of the cakes were not decorated how they should have been i.e pink flowers for a boys cake and the black colour missing from the icing printer so.. red was pink...there was no black outline or lettering and snoopy was just a white blob..it was a disaster but the third cake was the worst. For a 40th birthday I ordered a plain cake because i wanted to decorate it myself (i didn't trust they with the decorating) and the second we got it home, we watched it buckle and lean over and fall apart! whilst there was supports in the cake, it was just plopped on the board and the two tiers were not secured together. We had scrape the cake off the bench, pull what was left a part (including peeling off the fondant and trying to salvage it) and on top of the $120 we paid for the cake, i had to spend another $80 in an attempt to fix it. As for returning or notifying them, its not worth it being treated like a burden - the first time they ruined a cake they simply shrugged their shoulders and i was waved off....like i said...not worth it.

Sooooo good! I usually leave with too much stuff because everything is just amazing and it's impossible to choose. They have a good selection of cold salads and pizzas and bread. I usually get my birthday cake from there and it never disappoints!