Ivy M.
Yelp
Last Friday, following a successful product launch I visited this bar with colleagues and close friends. With intentions of having an eventful evening of fellowship, we opted to gather together in an intimate environment like Bar Vin. In honor of the celebration I purchased a bottle of Prosecco and started a tab just in case.
To begin with, the customer service was horrible. The bartender did not greet us and when I did say hello he replied with "what can I get you?". At 11:08 I ordered the bottle or Prosecco and all she said what's, "how many glasses?." Really cold. It is important to not I received my first notification at this time for the authorization charge. Due to the repeated unwelcoming antics we all collectively found it best we leave as we were feeling unwarranted discomfort; we didn't even finish the bottle. I then asked the bartender to close me out and it took nearly 15 minutes for him to bring me a receipt. I initially asked him to split the check, he said "ok" but proceeded to bring me one bill, with my card charged. Fine.
At 11:42 I received the first notification of a charge. At 12:24, while at another establishment I received a second notification of an additional charge. First thing Saturday, I contacted the bar and was greeted with yet another unwelcoming bartender. She assured me that the charges would drop Monday morning, but having been a bartender for half a decade before, I knew it was nonsense and found it imperative to speak with a manager.
Thankfully, Ronald the manager on duty exercised a bit of pro-activeness in the moment. After reviewing the POS, he confirmed that there was a duplicate charge on my account and assured me that the accountant will take care of it on Monday.
He did not make the initiative to take any of my information so I suggested I send him an email with screenshots of the charges. I followed-up with him Tuesday and knew with all certainty he had not addressed the situation with his team.
The accounting team opted to blame the situation on my bank citing sometimes it takes 10-Business days for duplicate charges to "drop". I frequent bars regularly and have never had this problem. I open tabs regularly and have never had this problem. It was unfortunate enough to enter an establishment and feel unwelcome by all of the staff; it even more disheartening to have an issue as a result of a shortcoming of their team and/or their system but not even be acknowledged as patron. I have a successful career, yes, but regardless I value every cent I earn. If I am patronizing your business, even though I wasn't respected as a customer, I would at least assume my money would be valued.
There are so many amazing hotels, bars, and restaurants here in New Orleans; this is not one of them. Please patronized the establishments that value you as a human being, guests, and customer.
Horrible.
(It is important to note this is my first review EVER)