Jake O
Google
Back in my heavy drinking days, I frequented Pattie’s most weekends. Unfortunately, I probably won’t go back after my experience on Saturday. At the bar, waiting for a bartender, Christy (Kristy) finally makes her way over and asks what I want. I answer with a Moscow mule and an…and before I could even tell her, she moved on to the guy next to me. She took his drink order, made his drinks and cashed him out before coming back to me and confirmed that I wanted a Moscow mule and I also told her I’d like a sugar free red bull. She makes my drinks, I pay and I walk away. Even before I put my drink to my mouth, I smell the vodka. Remember, I ordered a sugar free Red Bull. (9.5 years sober…haven’t drank a red bull and vodka in that amount of time.) I went back to the bar and told Christy (Kristy) about the mixup. I was polite and not rude by any means. She says, “okay, I’ll void your order and remake your drink, but you don’t have to be mad at me.” She then gives me a miniature glass filled with ice and two sips of Red Bull. 🙄
She also didn’t void my transaction like she said she would and now it’s near impossible to get ahold of anyone to refund me.
I’ll spend my money elsewhere where the bartenders know how to listen and provide basic customer service
**Update: They ended up not voiding the charge, no one is able to take care of it when I call and they have blocked me on Facebook.**