Courtney S.
Yelp
I (22) came in with my parents (50s) and boyfriend (25) this morning. First, my dad ordered and the staff were really nice to him. I was a little indecisive since they didn't have what I wanted, so I opted to try something else. When I ordered, I said "Can I get an apple tart?" & the lady (different from the 2 younger nice girls who took my dad's order) who took my order (maybe manager or owner) cut me off and aggressively said "How about, can I get an apple tart PLEASE? If I'm gonna treat you nice and with a smile, it should be reciprocated." I was taken aback... I was sweet and smiled when I ordered, but simply didn't say please and instead got lectured as if I was a child. This truly ruined my day and I couldn't bring myself to eat the apple tart and wish I would've told her never mind and not paid for it - instead I froze, was at a loss for words, and had to walk out because I began to tear up. I understand wanting to be treated with respect, but to berate someone who came in your store with a happy attitude and then ruin their day because they simply didn't add the word please is quite an excessive and knit-picky thing to get upset over. I'm very big on taking accountability, but I keep replaying this encounter and I don't think I deserve what had happened. Not every human says please every time they order somewhere - I've worked in customer service for several years and would never lecture anyone of any age or tell them to reword their request to my liking. Her coworkers appeared embarrassed by what she said and my dad tried to say "thought I raised them better than that" to alleviate the tension, but the damage was done. I spent the next several hours at the beach upset and my parents/boyfriend kept telling me that the lady was rude and that I didn't deserve that... but I'm bothered by the situation (maybe I'm too sensitive?). I'd like to give her the benefit of the doubt and think maybe I was too soft spoken or that I came off rude, but my boyfriend and family said that wasn't the case. Maybe she was having a bad morning? Idk... nonetheless, my happy attitude was gone and I left feeling confused, upset, disrespected, mad, and caught off guard.