Christi D.
Yelp
If I could push 0 I would
What a load of hype this place is
i'd rather stay at the hotel than to ever visit this lounge again
Mind you the view is amazing
But on the other hand, the service and the servers were beyond , short staffed, mouthy, rude, and literally carried themselves like they did not give a crap about you
Example...... we sat down in the two chairs facing out the window
We did not see a server mind you we were near the bar. We did not see a server for 25 minutes.
When we finally got a server, he brought one drink out of our two and did not offer us water before he walked away with our drink order. No water was given.
I finally got up and went over and ordered our drinks at the bar because we knew we would have to wait another half hour or so to get a second round
When I got up to the bar, apparently I was at the wrong side. It's where the cocktail servers go, but I asked the girl is this where we order drinks and she turned around in her ridiculous flannel shirt. And looked me dead in the eye with such a rudeness and said we will get to you. And I said I didn't ask that miss what I wanted to know is where do I order a glass of wine and all she did was point to the bar...RUDE
In case you wanted to know who it was, I did not get her name, but she was short, ratty, looking brown ponytail, and glasses. Wow I could not believe how rude she was
While I went up to the bar, I asked the bartender Robles ( red wine)
He asked me a question and I couldn't hear him
So he proceeds to answer back to me in this manner ....
Do.... you....want ..... 6 oz..... or.... 9
In a slow condescending voice, no smile looking me dead in the eye with the biggest attitude
I said nine please, and then he turned away, but looked at me like ()see that wasn't so hard ))
I got the wine and when I got back to our table, our drinks were still not there
I told my boyfriend when I got back to the chair, how rude the bartender was to me.
He said yeah what a shame the girls next to us ordered a bottle of champagne like 35 minutes ago
I understand that people get busy, but if you're gonna have that many people there and fill up that lodge like it was then don't go on Instagram posting how beautiful your experience will be
I will never go back there. I've already seen the view. There are so many amazing amazing rooftop bars amazing views to be seen.
They can keep their rude attitude
We will never be back and trust me we will spread the word
I have never been treated like such a dumb ass when I got to the bar he literally spoke to me word by word so slow as if I was a complete idiot, did not understand
But yet I still tipped him
Because that's kind
He and the other people working there on the other hand were not
So what we do as we just don't go back and give our money
Shame on you servers there on Saturday night Dec 14th 2024 at 5:00 pm