Michael N.
Google
We booked Pearl Bay for our wedding reception on February 8, 2025. Shortly after booking, our videographer mentioned he had previously filmed a wedding at Pearl Bay where two weddings were held simultaneously, and the noise from each event interfered with the other. Concerned, I immediately contacted Cindy, who coordinates large events at the venue. She assured me that this would not happen for our wedding and that no other event would be hosted the same night. She told us that the remaining space would be open for normal dinner service, so there was no concern over conflicting audio/noise.
Fast forward to September 13, 2025, when we met with Cindy to make a major payment. At that meeting, we were surprised to learn that another wedding would, in fact, be taking place the same night as ours--despite her earlier assurances. Cindy reassured us that a partition would separate the two events and prevent any sound interference.
Unfortunately, on the night of our wedding (October 11, 2025), the partition was not fully closed, and sound from the other wedding clearly carried into our reception. Our guests were unable to hear the speeches or the MC, and the audio captured by our videographer was heavily disrupted. These are moments we can never recreate, and they were significantly affected by the venue's negligence.
A few days later, we texted with Cindy, who offered an apology--but only after my wife's Yelp review was posted. She blamed the situation on the other wedding party, claiming they had added extra tables and that uninvited guests showed up. She even mentioned that her own staff experienced headaches from the excessive noise. However, none of this changes the fact that the venue failed to uphold its promises and mismanaged the situation entirely.
Pearl Bay chose to allow the other wedding to expand beyond its agreed capacity, prioritizing their profit over our experience. They acted as though they had no control over their own venue operations. We requested fair compensation for the disruption, but weeks later, we have received no response.
Although no amount of compensation can truly make up for the moments we lost, the lack of accountability and follow-up from Pearl Bay speaks volumes. We will be sure to share our experience and strongly advise others against booking with Pearl Bay due to their poor planning and disregard for their clients.