Peet's Coffee & Tea

🚫 Racism Has No Place in Customer Service 🚫 Sacramento Airport Terminal B. This morning at 5 AM, before it was even my turn in line, I witnessed Kimberly, the woman working the counter, treat multiple customers with clear disrespect. At first, I thought it might just be her tone, but soon it became obvious that it was racially motivated. Customers who appeared Hispanic or Asian were spoken to harshly, dismissively, and rudely. Meanwhile, customers who looked different were greeted with smiles, kindness, and a welcoming attitude. One young man in line (photo attached) and a young woman before him were made to feel extremely uncomfortable. Everyone in line noticed the difference in how they were treated. It was painful to watch, and it should not happen in a place where people of all backgrounds come to start their day. If someone cannot treat all cultures with respect, they should not be in a position of customer service. In 2025, we should be far past this racism is unacceptable. We are all equal, and no one deserves to feel “less than” when they walk into a coffee shop.

I have an early flight and am so happy to see that Peet’s Coffee is open at 4am! The coffee is good and strong. I ordered a regular drip coffee and requested 1/2 regular and 1/2 decaf. The girl working there was happy to oblige. After she handed me my coffee, she pointed out the half and half to add to my cup. Great customer service!

This is a good Peet's location, in the Sacramento Airport. I ordered a large Earl Grey Tea and a Sour Cream Muffin. The tea was very hot and had great flavor, the muffin was slightly dry and tasted okay. The customer service was very good. Overall, this was a good visit.

Standing in line at 0800 on a Wednesday. Only 1 older but very hard working employee who is running register, serving food, and making coffee all by herself for the over 25 customers in line. She deserves a raise and some help. Where is the "Manager" and why does Peets Coffee Corporate let this continue to happen?

Chinese lady was very rude after she made me the wrong drink. I ask if she can fix the drink and she tried to charge me again for the drink I asked for. I told her to take the drink back the 1 she made wrong and she told me she'll still charge me.

I saw at least 5 people who worked there at various intervals while I stood in line for 10 minutes. Yet the one person working the register was also baking things, serving hot and cold drinks, refilling coffee pots, and chasing customers down when their cards were declined (which happened to 2 of the 5 people in front of me). The other 4 employees mostly stayed in the back out of view, although one did add muffins to an already full pastry display. Most folks behind me left. I would have left too, but I wasn’t in a hurry and was enthralled by the chaos unfolding behind the counter. I eventually got my small black coffee which tasted GREAT!

Smaller than your normal Peets coffee shop. In the many visits for travel, the store has run out of an item or two. In most cases, this is not a problem but has been a consistent theme there. Staff, at least in our visits, have been friendly and tet their best to offer great coffee. This is NOT a full Peets, so temper expectations as they have limited item but can make most of the higher requested items.

I went up the to cashier and asked her how she was. She just snuffed and then looked down. I thought maybe she was having a bad day. I had ordered a green tea fog. I thought it was just regular foam on top of a lattee. If you see my picture it does not look like a fog. It looks like a regular drink. The drink itself tasted like matcha green tea mixed with apple juice. It was a horrible combination. I went back and asked for a replacement. The girl looked at me and was flabbergasted and did not know how to answer for a return. I waited about 20 seconds asking for a replacement and then finally her coworker asked if I wanted a green tea lattee. I now see why the Starbucks line is always packed because things there are simple and match more of the picture. I will not be returning to peet's.

Stopped in for coffee before our flight. I ordered the Havana Cappuccino and my girlfriend ordered a drip coffee. The two staff members working behind the counter became quickly overwhelmed with the line of people that formed behind me. I think I heard them talking about somebody calling in sick.. They maintained their composure and executed the drinks in a timely manner.

Expensive and they don't even have a real espresso machine to make the "lattes". The bagel sandwich turned so chewy I couldn't finish. I'm also nauseous from it now. Go to Starbucks. Their coffee and food suck a little less. Workers were nice.

i'm giving a 5 star review because the man working the Pete's Coffee last week was working alone with a line of at least 15 people and he managed to ring up peoples drinks, make them, and deliver them all within 2 minutes to each guest. i've never seen anything like it. i wish i had asked for his name. his coworker was on break. i would have absolutely crashed under pressure, but he held it together with a smile. he was working on Monday July 7th between 8 am - 9 am. please give that man a bonus or a raise.. at the very least some recognition because he was wonderful!!!!

Busy airport kiosk, completely understaffed. There was only 1 person working, the line stretched out all the way across the terminal. Took 1/2 hour to get my single cup of black drip coffee, they had medium and dark roast, I ordered medium, she asked me twice to confirm, but I got a Luke warm cup of dark roast. Horrible place. They should add a self serve kiosk if they're not going to staff enough people to service customers in a timely manner.

Very overpriced, possibly because of airport prices? Service was friendly, but they didn't know how to make certain drinks and didn't seem very familiar with their products. I added some half and half from a pitcher at the self service counter and it was warm and gave me stomach upset. Not sure how long that crab was sitting out, but probably awhile. Ambience was casual and not overly crowded.

Discussing burned latte, not sure if you can call it a latte. Tasted like gas station coffee with milk. I threw it away after having a quarter of it maybe. Bagel not good, barely toasted .. not recommend. Paid $18 for burned latte, bagel and a bottle of water. Wish I had coffee at home, would taste better. Waste of money for sure

Long lines, slow service and sub par food. Yes it's an airport but the Sausage Egg Cheese Bagel I got was incinerated to the point of being the Chernobyl "Elephants Foot". Is it possible to melt bread? They gave it their best effort - the coup de gras was the Bagel had zero sausage in it. While the two baristas struggled to get orders made as quickly as possible, some manager type sauntered in, punched some keys on the register and left - smiling at the increasingly irritated and growing line of customers. Get your act together please!

For an airport breakfast, Peet's came through! The coffee was hot and fresh. The breakfast bagel sandwich wasn't the greatest ever, but it was hot and filling. The service was quick and the prices were reasonable!

On 7/28/25 at approximately 12:40 p.m., in Terminal B (SMF), where I was the sole customer, I ordered a large 1/2 decaf cup of coffee. The young blonde female cashier told me that she couldn't then offer decaf drip. She suggested I might like a decaf americano. I declined the americano and asked instead for two drinks made of a mix of decaf and regular espressos. She said the total for the drinks would be $14 & change. Still the only customer in the store, I thanked her and politely declined due to the price. Still the only customer in the store, as I turned to leave the young female turned slightly away and uttered, clearly intending for me to hear, "If that's too expensive why did you come to the airport for coffee?" When I asked the young woman why she would say such a thing. She repeated, "...why did you come to the airport for coffee then?" I told her she was out of line and that I would follow up on the matter. This is not what I expect from Peet's. Afterwards, I went to Term B Starbucks where they made my drinks without complaint for $9 & change.

We had a flight back home from Sacramento after 5 days trip 1/17/23 So with enough time to grab some coffee and Tea for me..walking up a server was on point The music was playing she was singing what a great voice!! Sorry I forgot her name :(((. She was the only one up front and line was long early We ordered some bagels and she so polite, friendly, and sometime you meet a kind person and you know...so we give a good tip I hand it to her Smile and Thank you said it all Be kind out there

Disorganized $hi@ show Waited in line way too long Only checker goes to make blended drink Leaving line waiting & not moving Finally had to walk away BS

Great coffee. Starbucks has cream. Peet's has coffee mate... Really? Telling me you're out. When bucks has cream....

The Peet's in Terminal B at SMF is a mess. 15 people in line and 2 employees working. One of them is filling the muffin area while we wait.

The better of the two coffee options in terminal B. The cold brew was plenty tasty and just what I needed. The drip coffee was fresh enough. The staff was friendly and efficient working through the long queue. This will be the dominant stop in the future. I tend to hit autopilot and turn left when entering the gate area from tsa. This latest experience will have veering left in the future.

This is a good Peet's location, in the Sacramento Airport. I ordered a large Earl Grey Tea and a Sour Cream Muffin. The tea was very hot and had great flavor, the muffin was slightly dry and tasted okay. The customer service was very good. Overall, this was a good visit.

3-29-22 Close to our boarding gate across from the restrooms is Peet's. We checked out of our hotel a little after 5 a.m. , returned the rental car and caught their shuttle straight to Hawaiian's check in. Our flight was at 9:10 a.m. so we picked up a muffin each and a drink. The muffin was fresh, moist and good. So glad it wasn't crumbly and dry. The iced coffee hit the spot. Glad they were conveniently close to our departing gate. If you fly on Hawaiian you know the breakfast sandwich they serve is ok if you're hungry enough to finish it but I chose to eat only half and finished the 2 cookies that accompanied it instead. Not the best for carb and sugar monitoring but it's free and provided. Seriously, Peet's saved me until we reached home and made a bee line to Mamaya in Aiea.

Besides Starbucks, Peets was right in front of us when we were passing by to our gate. So coffee it is to wake us up. My friend got a blueberry muffin and regular coffee, 2 hot water and myself a Chai Latte with Almond milk. It was hot and tasted great. Some coffee's or drinks, they aren't hot enough so this was perfect. Good thing we were in line earlier, since it got longer after we got our orders. Although there were only 2 workers, our drinks came out quickly.

Not only did she try to take advantage of my 15 year ordering a cold brew Coffee for me - she was rude and even rider when i can back to fix my coffee - She gave her a shot of expresso w alll milk and told her it was the same - which it is not - She thought she could do it because she was a kid Don't go to Peet's ! Go across to the nice coffe owner and place next to vino

I can't find the Yelp for Peet's specifically for Terminal A. But the 5 stars goes specifically to Miss Cheryl who worked around 5/6am on 9/2 on the busy Labor Day weekend BY HERSELF! I cant imagine serving literally hundreds to thousands of people rushing to their flights. She managed to get us out quickly and efficiently. She stayed kind and professional even under immense pressure of a long line and anxious customers. Miss Cheryl thank you for all that you do! A message to a management: I don't believe an associate should ever be working by themselves no matter what the staffing issue may be. There should be a way to find extra help or back up if an associate calls out or better staff scheduling. Although your associate today showed strong capabilities I do not believe anyone should be forced to take on a huge task meant for at least two people. She was running back and forth from register to coffee making and food prepping for HOURS. Please do better for your hard working associates.

Just disappointed, they don't accept any gift cards. I try to use my Peet's gift card but they won't accept it.

Complete disappointment. Long line but not worth it. the coffee is terrible and the sandwich is stale, I almost broke my teeth...

I don't know why, but airport coffee shops are systematically worse at coffee adjustments than coffee shops elsewhere. I typically order an iced mocha with less chocolate, but today they forgot the less chocolate part. This happens a lot at the airport (not just this spot) but never at a proper Peet's location, and I don't know why.

I always make a pit stop at Peet's Coffee before heading to the gate. Coming from Hawaii, this coffee chain isn't here anymore. I seem to find them in Sacramento and San Diego Airports. The line is long as normal, but with about 4 or so barista's, the queue moves quickly. I wanted to try their version of an Iced Cold Brew Latte. Oh my, it was not strong at all. What I should have gotten was an Iced Latte, maybe next time. Friendly and quick service as usual.

Straight trash. Ordered 3 sausage sandwiches, none of them came with sausage. How do you even mess this up, I thought they were prepackaged.

Yeah, I typically enjoy Peet's, but this airport location at Sacramento in Terminal B has a bit to be desired. My last couple trips back to Las Vegas, I've stopped in during the early evening. I sit down to enjoy my overpriced coffee, to be told that I have to move on because they're closing the lobby seating? Really? No one else is here in the lobby. You're standing there behind the counter like you were 10 minutes ago, what's the issue? Just seems to me they're not keen on you having a place to sit down and enjoy your coffee while you wait for your flight.

A long term customer of Peet's but TODAY 11/28/23 I went to purchase a mocha was told they were out, then asked for a scone and was told the microwave didn't work, then couldn't use my Peet's app with funds. Three strikes your out! Disappointing!

Charday Ray was incredibly professional and gave deference to a customer who was upset about something that she didn't have control over. His gripe was legitimate but he couldn't get passed it. She was respectful and offered various options to compensate him

Service here is HORRIBLE!!!!! Waited 25 mins for TWO DRINKS !!!! - who ever handles scheduling, please revisit your scheduling. You can't schedule THEREE slow employees on the same shift. Evaluate each of your employees, see what they are BEST at and start pairing the teams per shift. Lines are too LONG and can be accommodated if the staff on shift works well together. #YOURWELCOME!!!!! #NoWonderCustomersDontWantToTip

I was just in on a crazy layover and Makiah was the epitome of good customer service. So friendly with all of her customers and really took the time to greet everyone as they came in and was helping her coworker with drinks while also working register. Even saw her cleaning the store front on her break. she needs a raise

Pathetic and stale sandwich. Eggs isn't real as the product display photo. Most the "cheese" didn't make it in the sandwich and was left burned on paper. 2 stars because manager was understanding and refunded my money.

The young lady who waited on me this morning made my experience exceptional. She was left all alone waiting on a very large number of passengers and she smiled and was so polite to each and every person even those complaining about how long it took. She never complained, she hurried and has exceptional customer service. She should be promoted to manager and I am certain the ratings, schedule and service would go up. Exceptional person and employee in the midst of poor management/ownership with poor scheduling. The cold brew was of course delicious but I would have left and not ordered if it wouldn't have been for this exceptional young lady being so kind and working so hard.

The coffee at Pete's is usually really good. This location is no exception. I usually get the dark roast which has a strong but not bitter flavor. The prices a little higher than normal but that's typical at the airport. I can't say I'm impressed with the staff here. There were twelve people in line and only two slow-moving employees working. There were three other employees standing around, chatting, and hanging out in the back room. Maybe the one in the back was on break. One of the employees was standing behind a cash register staring off into space. I asked if her register was open and she no, and walked away. Later she walked past me and started joking around with the barista and another employee. As they talked, the line got longer, and longer, and longer. It was like a bad episode of Undercover Boss...

The coffee is a bit expensive but fine otherwise. Unfortunately, this "3rd party" locations doesn't accept Peet's gift cards.

The coolest, most friendly staff I've encountered at any airport coffee shop. I ordered coffee before my late afternoon flight to SD. The cashier and barista Giovanni was so nice and made me feel welcomed. He asked how my day was going and made a very perfect vanilla iced coffee. It's the little things that count. Thanks Giovanni!

Coffee Mainly For Returning Traveller SITREP I returned the rental car and walked mom to the TSA (since that's as far as I could go without a boarding pass myself), but I had some time to kill while waiting for my ride back downtown. Soooo....let's find coffee for 6am on a Sunday! THE SETUP I normally give a star-deduction alone for the price gauging that usually goes on by airport & arena vendors. [Yes, I'm looking particularly hard at you St. Louis Lambert Airport and Oakland Oracle Arena.] But honestly, $3.14 for a large 20 ounce coffee(?), that is in the general ballpark of most coffee places (whether chains OR Indies) I go. Hard to gripe about that! SACRIFICE In addition, props to this specific vendor for actually being in the unfortunate position of "turning away" business. While here, I heard this thoughtful exchange take place between a potential customer & the lovely lass (who helped me) in some form or another no less than 8-9 times (while I luckily was just chillaxin...) Coffee Gal: "Are you getting ready to take the tram to go thru TSA?" Patron: "Why yes I am." Coffee Gal: "The TSA will make you discard all unfinished beverages before you go through." In a few instances, the patron(s) got a coffee anyways, but thanked the gal. Everyone else definitely thanked the gal for that heads-up because who the hell wants to waste money on the TSA anyways? BUSINESS PLAN This Peet's probably gets enough business from returning passengers or family/friends waiting for them. But it must suck to have to shortchange yourself. "Caveat Emptor" - Let the buyer beware. If you're stupid enough to buy a beverage a minute before you get in line at the TSA, I call that a "life lesson" for an idiot. But Peets apparently is kinder than me, so props to them! THE LOWDOWN I certainly hope the Starbucks on the other side of the TSA checkpoint in Terminal B's gate area gives Peet's a bouquet of flowers for the business it regularly sends their way!

We had to wait about 5 minutes to order our drinks even though there was only one person in front of us. The staff seemed to be having some sort of crisis and everyone kept leaving and going into the back room. The drinks were set down on the front counter next to a super dirty computer that hadn't been wiped down in ages. I won't be back.

I regret coming here and should of just went Starbucks instead but, I didn't want to wait in a long line over there. So I end up going to Peet's instead because there was no line. I ordered a iced medium matcha and all I taste was tons of whirlwind matcha powder not being shaken well enough to dissolve any powder. Yes, I know some matcha powder leave some residue but this was chunks and bits of matcha powder. It tasted watered down. Havana cappuccino was ok. Even with the condense milk it wasn't sweet at all. I also ordered a chocolate chunk muffin. It was frozen cold and the cashier did asked me twice if I wanted warmed. Got all my drinks and bakery. I walked back and as soon as I sat down I realized the muffin was still cold. (maybe she forgot to warmed it up) I went back and told the same girl that she might have forgotten to warm my muffin up and I told her that it's frozen cold. I told her and her reply was "yeah" she warmed it for 10 sec and I thanked her. I walked back and it was still cold. At that point I was pissed off and that ruined my morning . Luckily the other young lady gave me a new one and warmed it up three times to ensure it's hot. After all that ordeal I didn't eat the bakery nor did I drink the matcha. I end up throwing everything away. The drink was nasty and the bakery well, I lost interest in eating it. I went to the store for myself boiled egg and cheese with a bottle of Starbucks drink. Now I know why there is such a long line at Starbucks. They drinks are way better than Peet's at the airport location.

There were alot of fruit flies. Was really disturbing smh. Would not recommend going here.

Sure, let's have a coffee while we wait for the flight to board. Because for darned sure, it's going to be at least an hour until I get a drink on the plane. Good vanilla latte. Made properly with a good amount of very light foam. Yum.

Great place to hang out! LOL Waiting on my Sister & nephew to arrive from GA. Purchase a tropical green tea. Atmosphere is great. Not too busy here like Starbucks. Friendly service and love all the wall decor. Seats are comfy. I would hang out here again. =)

Super long line, "out of panini" sign, and it wasn't even 9AM (Dec 29 9AM). Only 2 employees? Wow! But kudos 5 STARS to them, cashier "Christin" was super nice and patient, and made me egg/cheese crescents, and I was totally expecting her to say she couldn't, and that would been fine. The barista was slammed, but she kept her poise and was nice. Management: Get this place together.

For being a coffee shop in an airport, you would think that corporate would hire more barista's or employees. long lines doesn't want to make you get Peet's coffee when your competitor can get you out the door in 5 min or less venus the 22 minutes you barely have before boarding a plane. I do like that they're trying to expand their coffee cup selection like starbucks does.

As an airline/airport employee, I can appreciate that Camden Foods Co offers Peet's coffee (located before the tram and security) and at the crack of dawn! I get more for my buck considering that everything at the airport is over priced. My usual would be a large iced coffee with caramel syrup and room for cream which costs around $3. Sometimes I share their sausage, egg and cheddar panini with my coworker. The panini is more like a regular breakfast sandwich though. Camden's also offers prepackaged sandwiches and salads, king size candies (priorities duh), sodas and lots of other goodies too. The ladies who work here are nice and quick. If you have work to do and time before or after your flight, you could do some work on their beautiful large, wood table or on the chairs by the windows. The table is tall too so some bar chairs would be better than ottoman like seats.

Customer service I'd give a 1.5/5--I asked the lady working the counter what she recommended and she said, "everything." When I asked her to be more specific she said, "I like everything on the menu." No help at all. I ended up ordering a Carmel macchiato since that's what I usually get at Starbucks which, I didn't realize was located the opposite way within the B terminal, and it was overly sweet! Didn't taste good at all and left a nasty taste in my mouth. I've been to Peet's before and have tried their green tea blended drinks and thought they were delicious so I was saddened and a bit surprised to discover their macchiatos weren't as award winning. They do have a small area within the coffee shop that offers patrons limited seating but I suggest waking towards the 'unofficial' food court area (next to Jack's Urban Eats, Dos Coyotes, and Burgers and Brew) where there are tons of tables offering more room to spread out. Probably won't be frequenting this location as the customer service wasn't all that great and neither was the drink I had.

6am no open coffee. 7am no open coffee. Seriously. Only one coffee shop in Terminal B. Cindy, ED, we need some help here

In the Sacramento International Airport there are three different coffee shops. Old Soul before you get to security, and Starbucks and Peet's once you get through security. Peet's and Starbucks are on opposite ends of the terminal so instead of walking all the way to the other side, we decided to check out Peet's. I have been to Peet's many times before because they are located all over the place in Sacramento, but this one just doesn't stand up to the quality and service offered at the other locations. At 10am they were all out of breakfast sandwiches and their pastry case was barren. So was their refrigerated case with a few Odwallas and two clamshells of brown strawberries. I ordered a Large Iced Green Tea and I was given what the cashier said was a black tea. She exchanged it for the right one and my friend bought the black tea she accidentally poured which actually turned out to be black coffee. Fail.

Had a flight at 5:30 AM and was told the facility was open at 5 AM. I proceeded to wait in the line for 30 minutes before i was told the baristas DON'T KNOW HOW TO MAKE COFFEE. You literally have one job. I asked if I could just get a muffin or pastry since the baristas were incapable of making coffee. I was ignored. The two girls went to get their manager and we were told by the manager the store would be open any minutes. More time passes by and it's not 5:10am and I had to board my flight. Don't waste your time/money supporting this poorly managed store. Starbucks is right down the way.

Go to Starbucks! Service is slow. Ordered an large iced coffee and a large ice water. Ice coffee hardly has ice. When I was waiting for my water, woman working asked what I was waiting for...large ice water. She said I'll get you a small ice water and appeared put off. Why didn't the gentlemen taking my order say they don't give large ice waters? I would have walked down to Starbucks...I won't go here again.

What an awful place to go. They had a huge line with 3 staff all taking their SWEET time. as the line grew longer it was almost as though they would intentionally work less efficiently. If one barista had a question they all had to stop what they are doing. The line was the longest i had ever seen it and 2 out of the 3 gals were more interested in stocking the fridge that was already nearly full. I only wanted a muffin and after waiting in line for 20 (why did i do that to myself?) It took another 5 minutes to be handed my muffin after ordering it. Their espresso machine was down at the time and in the process of being serviced and all three of the staff insisted on taking a look at it as the line grew longer and longer. I could go on and on - but this was seriously the WORST experience. I will add that i am fully aware these are airport staff and not employees formally trained by Peet's coffee. However, it just boils down to human decency. They didn't even pretend to care.