Peet's Coffee

I walked over for some beans (½ & ½ mocha Java and Sumatra) and had my complimentary coffee upgraded to a small Moka. They were out of Sumatra and Casey graciously offered me a comparison of bean aromas. All good but I chose the Yosemite which may become a new favorite. So nice to get this personal attention and innovative solution to finding a replacement!

Spent seven dollars on a latte. I mean clearly overpriced but I still paid a 20% tip even though these people aren’t busting their chops waiting on tables like actual waiters and waitresses do. Went to use the bathroom and the whole floor was covered with urine. Those seat cover things were completely out, so I guess we are all forced to basically hover over the toilet because there’s nothing to protect our behinds from getting other people’s germs. I very politely let one of the staff members in the front know about this, and I even told them that I knew it had nothing to do with them and that it wasn’t their fault and they still acted rude to me about it. All I was trying to suggest was that like their higher up people should try to make some positive changes to make the bathroom less gross. The staff member that I told this to acted like I had like somehow personally offended her, even though I wasn’t rude at all, and never blamed her. Avoid this place at all costs. Overpriced and staff act like they don’t even care. If they aren’t fit to work in customer service and have basic skills in that department, then I don’t know why they’re working at a coffee shop honestly. It just comes across as entitlement. Plenty of people who are better suited for the job would gladly take their places.

Stopped in to grab a matcha latte and although it was busy we experienced great service. Jess at the register was super friendly and moved people through checkout quickly. The latte was decent, it was light on the matcha. The environment was busy and didn’t serve well for the group waiting for drinks, but the drinks came out fairly promptly considering the line of in person and online orders.

I’ve been coming to Peach Coffee in Berkeley for a while now, and I usually stop here whenever I’m in town visiting my girlfriend. Most of the time, the staff has been friendly and the experience has been solid, which is why this visit really caught me off guard. I don’t believe an entire business should be judged off one employee or one bad day but this experience was genuinely frustrating. I ordered a drink and a warmed pastry. I received my drink first, which was fine, but after waiting several minutes I mentioned that I was still waiting on my pastry. The employee told me she’d get it right away and walked over to the oven. While I was standing there, I watched her place five other orders into the oven before even starting mine. Those orders were then handed out, and she came back to ask me what I had ordered even though my order was already on display and had just been discussed. I told her I ordered a Danish, and she repeatedly asked me if I wanted it warmed at least five times even after I clearly said yes each time. Despite this, she continued putting other orders into the oven before mine. At this point, I had already been waiting over 15 minutes for a simple pastry, while having received my drink 5–10 minutes earlier. What made this more confusing is that I was the first person in line, and everyone who ordered after me had already left. The store wasn’t busy, and there was no crowd waiting for pickups, yet multiple orders were handled before mine even after she acknowledged my order more than once. The attitude, tone, and lack of urgency were disappointing. It felt like there was very little care given to simply completing my order and getting me on my way. Normally, I’ve always received food first at cafés, or at least everything together, so this experience didn’t make much sense. Unfortunately, this experience was frustrating enough that I won’t be returning to this location.

This is on 6 June around 7:12pm. I ordered sparkling peach matcha. It was 6.50 bucks and I requested it without ice. I didn’t realise they would give me half the size of the medium cup on the account of making it without ice. This drink doesn't contain any dairy nor sweeteners or artificial favours to add. Any other places you go for usually fills up almost the whole cup or at least more than half of it. But I feel like they really did me wrong with the quantity of the drink here. The young barista lady also could have learnt some manners. When I asked shocked “if this was it, she said, “this is what you ordered”. Making that face was not necessary.

Terrible service. We went to the store to buy coffee, and my boyfriend was adding honey to his cup and stirring it when the staff suddenly asked him to leave because they were closing at 7:30. It was only 7:27. He tried to explain that it would only take a second and that we’d leave right after, but they immediately became rude and demanded we leave right away. Things escalated when a staff member named Salem started yelling at us and threatened to call the police if we didn’t leave. This was completely unnecessary—we were clearly about to leave. Another staff member, John, also yelled at us to get out. Meanwhile, the shift leader, a blonde guy, just stood there watching his staff scream at us without doing anything to diffuse the situation. We weren’t doing anything wrong, and it wouldn’t have hurt them to wait a minute for my boyfriend to finish stirring his tea. But instead of showing basic decency, Salem chose to threaten us with the police over something so minor. This experience was unacceptable, and no one should ever be treated like this. Avoid this store at all costs.

They make you wait for a simple brewed coffee even though they could pour it while you pay. Pretty much every other coffee shop handles this without slowing you down.

The last few times I pre ordered ground beans, it was quite dry and not up to the high standards I expect from my favorite local coffee brand. About the same as what I can buy in a store for less $$. I can't decide if I'm more annoyed about the condition of the grounds or the lackluster "service" at this location for the last few months.. last visit the batista was completely annoyed and dismissive when I asked for my pick up order, and today's visit- 3 employees were standing around doing nothing and when I said "thank you" to the one near the pick up bar, the response was a muttering of "thanks" as this person didn't bother to look up since they were too busy scrolling on their phone. Good thing I didn't want anything else while I was there and I won't be back for a long time.

Fun staff. Same delicious dark roast Peet's coffee is everywhere else. I like it. It's a large Peet's with plenty of outdoor seating. Just a few chairs inside maybe four or five. About thank you small milk with whip Napkins over here a little thank you oh no it's good. It's good. I just knocked it over trying to get the sleeve on. I'm not very good at it. I got it that many barstools too. Bathroom requires a code and there's almost always a line because of all the places that don't allow you to use their bathrooms in this shopping district.

This has been a family favorite for years. The Coffee is always fresh and delicious to start your day. The staff also is great everytime I visit my order is accurate.

They make you wait for a simple brewed coffee even though they could pour it while you pay. Pretty much every other coffee shop handles this without slowing you down.

This is why you aren't an option during a boycott... I avoid the bathroom because of the smells. But wanted to go. The line was quite long. So I order a drink, a medium and got a small. I should've got a receipt but never had this problem before. And they didn't care.

1776 4th St Berkeley, CA 94710 This Peet's Coffee has a prime location in the center of Berkeley's Fourth Street Shopping Area. It has limited indoor seating, but has an outdoor patio. The counter area has alot of baked goods available, and non-coffee drinks. The other day, my coworker treated me to a cup of coffee at this location. We walked in just before 2pm on a Monday. There were no customers in line. I guess no one likes hot coffee when it's near 80*F in the shade. I ordered: 1 Medium Cup of Americano, $4.80, 12-oz ( That's Espresso + hot Water, I added 2 sugars) My coworker gave them a tip. The staff were really friendly and joked around alot. Soon the coffees were ready, and we were on our way. Yes, I would return.

This is a nice location I'm surprised I found a Peet's coffee that stays open until 6 pm , the lights were lovely the service was fast I stop here for my morning bun warmed and ice water and at times a ginger shot

One of the worst Matcha latte I have ever had. It was a just a lot of warm milk with no froth and a pinch of matcha. It's so awful, you should go to Artis coffee across the street instead, thats what I did immediately after. Lately, I have found Peet's standard is falling in general.

Super uncool staff. Shift lead (blonde guy with blue eyes) and Salem (dark, curly haired Latina) and John (Latino with mustache) yelled at me and my girlfriend and told us to "get walking and get out" because we didn't leave two minutes before the store closed. What the heck?? I'm still in shock. If Peet's mint tea wasn't so good I would never go back to any of your locations.

Boy, talk about extra Prime location. This place was poppin' before, during and after our stop! Hubbers and I (with pup in tow) did our brisk walk around the area and we decided on a drink before heading home. It was a unusually warm East Bay day (which was kinda nice, especially for the season) so I felt like an iced matcha latte. Hubbers went for his usual regular latte. It took a minute before we found seating outside (it really does get crowded here!) but once we settled down, I went in for our drinks. Line was, as expected, also long, but servers got to us in no time. I also got a piece of their butter almond croissant to maybe elevate the experience a bit. FOOD (and drinks): 4. SERVICE: 4. Although there was very little interaction (understood - they were busy!) every staff member hustled to make sure everyone for their stuff as quickly as possible! VALUE: 3. Pretty average. PARKING: Street and public parking lots. Always ALWAYS an issue in this part of Berkeley. Plan ahead. OVERALL: 3.75. Good first stop! Might make another one should I find myself here sometime in the future.

I've never had to leave a bad review before, but after my recent experience and reading what others have said, it's clear that Salem needs to be let go immediately. She is consistently unprofessional, gossiping about regulars, being loud, and even yelling at customers. It's trashy and toxic behavior that doesn't belong in any reputable establishment. Most concerning: after I confronted her about her behavior, she retaliated by putting soap in my coffee. I became seriously ill afterward. This isn't just bad service. it's a criminal act. I'm in the process of filing a formal complaint and a lawsuit. Management must take this seriously. Keeping someone like Salem employed is a liability to your business and a danger to your customers.

Terrible service. We went to the store to buy coffee, and my boyfriend was adding honey to his cup and stirring it when the staff suddenly asked him to leave because they were closing at 7:30. It was only 7:27. He tried to explain that it would only take a second and that we'd leave right after, but they immediately became rude and demanded we leave right away. Things escalated when a staff member named Salem started yelling at us and threatened to call the police if we didn't leave. This was completely unnecessary--we were clearly about to leave. Another staff member, John, also yelled at us to get out. Meanwhile, the shift leader, a blonde guy, just stood there watching his staff scream at us without doing anything to diffuse the situation. We weren't doing anything wrong, and it wouldn't have hurt them to wait a minute for my boyfriend to finish stirring his tea. But instead of showing basic decency, Salem chose to threaten us with the police over something so minor. This experience was unacceptable, and no one should ever be treated like this. Avoid this store at all costs.

Outstanding news that Peet's is now offering Ripple as a much needed alternative to almond and oat. I strongly prefer Ripple over the other two for its neutral creamy taste that doesn't alter the primary taste profile of the drink. I hope that other establishments follow and offer Ripple as well. This location is generally well run versus other Peet's. Online ordering with the app is the best option to avoid waiting in line. Check out the discount offered at Costco for pre-paid, approx 20% off, which the cashier can help load into your app. One star off for sub-par bathroom; a dedicated bathroom attendant with hourly cleaning would likely be needed given the volume. Approach to chai needs to be re-considered and could be exponentially better than current option or other options in Berkeley - happy to offer my services as a taste consultant : ) Check out the Masala Chai concentrate from Firepot Tea in St. Louis.

Nina and I came here this afternoon because the Smith Dobson jazz trio was playing right in front. First we sat on the walls by the band and then we decided to take a spot at one of the tables on the patio when one became available. It was a lovely, warm day and we needed the shade the umbrellas provided. While Nina held down the table I went in to buy her a coffee and me a tea to justify our presence on the patio. I was interested in a cookie, but the barista didn't hear me when I asked for it so Nina went in after I brought out the drinks and got one for us to share. The music was excellent and it was a great spot for people and dog watching. I even got into a lovely conversation w/ a young couple from New Zealand visiting family here, prompted by a shirt I was wearing that I had bought when we were in New Zealand 20 years ago. When I went to write this review I was surprised to discover I hadn't yet written one for this location. I have bought tea in bulk and by the cup here over the years and have used their bathroom but never wrote a review. Well, now I have.

They definitely served me either a tainted pastry or coffee (or both). I came here first thing in the morning the other day and ate/drank nothing else and about an hour later, I had severe food poisoning. I almost had to to to urgent care/emergency room. They are also not at all friendly here when serving you and the barista guy seemed like he was on drugs. Seriously avoid this spot! I've been to many other Peet's locations, my favorite being the original one on Vine Street, and never had an issue.

A huge thank you to Cameron and Salem. I had a problem ordering on the app and I was running late to work. Salem provided excellent customer service and was more than accommodating. To top it off my drink was amazon and so was the ginger bread!! Thank you again

They seem slow and disorganized these days. It is sweet to go to the original Peet's, but Mr Peet would be appalled by the bad service, alas.

I came the Peet's on fourth street after work the staff here is rude and lacking human kindness. This second time I had a situation with an employee at this location. I get that the staff is young and unprofessional however there's a way to talk to your costumers with out coming across as rude.

I recently tried a new coffee here and absolutely loved it! I got the Cortado with oat milk and it was fantastic 10/10. The balance of flavor was great and this is now my go to drink here! The staff is extremely friendly and I recommend this location to all in the area!

Love this place. All staffs are very friendly. It's one of the few places where you can spend a comfortable and relaxing time at the outdoor table.

Bought 2 lbs of beans. It seemed a little light on the fill. Weighed it at home and both 1 lb bags were less than 1 lb weight, accounting for weight of bag. Disappointed.

** The following review reflects my experience prior to the shelter-in-place order currently in effect. ** In the eternal parlor game of Bang, Marry, Kill - my caffeinated responses have been consistent - I'd bang Philz (sorry Blue Bottle...can we still be friends?), kill Starbucks (who wouldn't?...Reserve brand aside), and marry...Peet's? Yes, Peet's. Well, truth be told, I'd marry Philz, too, but I don't want to be accused of Cafe du Polygamy. I've been way delayed in providing the staff of this particular Peet's with praise. It's a reliable spot on the popular 4th Street corridor in West Berkeley, and I have no complaints, especially when I needed a $3.50 Hot Tea when everything else was closed (photo: https://bit.ly/2ZF9F5B). These days during shelter-in-place, it closes at 5PM and not 9PM anymore, but that doesn't mean I wouldn't say "I do" to Peet's. We're registered at Artis in case you want to get us something nice and overpriced. COFFEE - 4 stars...Peet's is always a solid standby AMBIANCE - 4 stars...pretty spacious SERVICE - 4.5 stars...on point consistently TOTAL - 4 stars...will you marry me, Peet's? RELATED - Time for coffee in the East Bay? Here's a collection of places I've tried and reviewed: https://bit.ly/2EHMfBv

Planning to walk around Fourth Street? Suggestion: Grab a drink at Peet's. You won't regret having Peet's before you walk around the block. What can I do without a Peet's Coffee on Fourth Street. It is the place that keeps me awake while I am walking around Fourth Street. I had great service at this location. I never complain about the service. They manage to make my drink right and if I didn't buy a drink there I was allow to use their restroom.

Mecca

The workers are always nice. The establishment is cozy. This place makes the BEST Frappuccino's-- Drizzle down the cup side, creamiest whip, and best quality ice to coffee distribution. This location changed my mind on Starbucks being the supreme coffee franchise.

BE CAREFUL HERE!!!!!!! Alright service but had the craziest experience here. Not a reflection on their drinks. My friend and I were sitting and drinking our coffee outside on the patio. A sketchy looking guy was walking around and approached our table. He asked us for $1 and we responded "no, sorry." After we replied he kept hovering for a few seconds and then suddenly flipped our table spilling everything. He then hovered over my friend for another few seconds and I really thought he was going to hit her. Super scary experience and we never expected it here... Barista inside said he was regular and there was nothing the company can do about it. She offered to remake the drinks on the house and gave us some free drink coupons.

Nice location with plenty of seating outdoors. Parking is limited. The bathrooms smell really bad that needs major attention! I didn't like that they don't call out the name of my order, so waited for longer then I needed to.

Went there with my friend last night, around past 6 pm as I would like to introduce her my fave Pete's Havana cappuccino. I got myself a medium one and my friend asked for a small one. It was a nice ambience in the coffee shop, normal number of crowd for a cafe and we were able to find our seats by the waiting area by the counter next to the wall. I was disappointed, my first ever at Peet's. The Havana cappuccino tasted like a regular cafe latte. We approached the female barista and I told her that our coffees doesn't taste like Havana cappuccino, not sweet at all. This is what she said" oh! The recipe was just changed a week ago". I asked for condensed milk and so she gave us a few pumps on each cup but clearly she doesn't know the recipe as she did not offer the cinnamon powder which was not in our drinks at all as there was no scent or taste of cinnamon at all. We decided to let it go, but clearly we felt let down from a misinformation and poor customer service.

I really like this place but learned today that Peet's is closing this location across from the main Library. The manager said she has a place to land and I'm not sure about the other staff. There are other cafes. There's one across the street, and it is the Only business on that block. Makes me wonder if the building owners are getting ready to tear down buildings once the retail tenants leave. There is always a line here, and prompt service. So I can't see any other reason for them to close. Seriously, look across the street at the empty storefronts. There sure are a lot of expensive new apartment buildings going up. Are more expensive units a solution to the housing 'crisis'? As a renter who was evicted for these renovation reasons, I say this is not the answer.

Stopped in before the Meet the Maker YEE. Still pretty busy at 6:00pm on a Monday evening. I lived on Fourth Street for about 10 years ago and I swear the same Berkeley dwellers are still there camped out sipping coffee. Most likely discussing politics or planning to protest the zoning of a new parking lot. Okay, I'll stop. A black dark drip was hot and I was off to the YEE.

I love Peet's! And particularly this store since I love so close by But why I am paying 5 dollars for a medium cappuccino that gets done in 3-4 gulps? This morning, I wanted to take matters into my mind - so as soon I as got my cuppa, instead of taking a sip I opened the lid to check the quantity. The cup is not even half full! So the lesson learnt is that I'm only going to order drip coffee for now on!

I don't often venture this far west in Berkeley, but since I was going to be in the area, I figured I'd give this Peet's location a try. Peet's is one of those companies that offers you a free drink for your birthday, which gave me extra incentive to visit. I decided to order a mocha strawberry frappe with 2% milk, as little ice as possible, large size. The staff were very friendly and helpful, and I was able to use their bathroom while I waited for my order, which was prepared quickly. As you can see from the photo, the staff made the drink nicely and filled it up all the way to the top, but the cup was sealed well so that it didn't spill. I really liked the sweetness of the strawberry blended into the drink and that the whipped cream mostly stayed on top of the drink, although you could probably really work it with the straw to get it mixed in. I was there around 10am and the interior of the store was mostly empty except for customers in line to order or waiting for pickup, which felt good for social distancing reasons, but there were definitely people sitting at the tables right outside Peet's to get work done.

I normally come here and don't have any issues. Today was different. I came by to pickup the items I ordered. I wanted to ask the barista making my drink about my order. She didn't take the time to fully acknowledge me as a customer and listen to my concerns. I felt brushed off and ignored. Again, I normally don't have this experience. Everyone is normally very sweet.

Why the hell did my mocha taste like fish. Like, never in my life have I ever experienced this. First time there. Nice location and nice people count for nothing if my coffee tastes like goddamn fish.

Nicest Peet's location in Berkeley, friendly staff and plenty of seatings indoor and outdoor.

Just your typical Peet's coffee store that is just a bit larger than the normal store you see all around the states. I want to say their choice of coffee beans are much larger compared to other stores. I want to say that majority of the guest came in for their cup of joy and to buy 1 or 2 coffee bean bags for home. Clean, fast, and tasty. Thank you peets!

they lost my order repeatedly it seems and i had to wait like 20min for it. would avoid this location.

Workers do not acknowledge customers when we come in. I was just there and another lady came in after me she cut in front of me and the cashier took her order without acknowledging me that was waiting for service.

Given how busy it gets the staff is always super efficient and kind given all they have to deal with. It's always nice just getting quick, friendly service and then going about my day.

It is beyond obvious that COVID is affecting everyone, individuals as well as businesses. For that reason, I am happy to see when places make (sometimes difficult) adjustments to remain in business despite current conditions. For that reason I was happy to see that Peet's has adjusted and is still in business. I ordered my hot drink via their mobile app and got a confirmation of the order acceptance right away. My pic shows their set-up for picking up pre-ordered drinks. The alphabetical arrangement makes it easier to determine which item is yours vs. the competing chain coffee company that just puts all the drinks in the same location - everyone is touching everyone else's cups trying to find which one is theirs. The only reason I wasn't 100% satisfied is the pick-up section is kind of in an awkward position (but it's the only option available so as to not block the strange entrance to this store) and not easily seen by the staff. It also wasn't frequently monitored. That means you may end up standing there a while before someone notices you and "are you here for a pick-up? What's your name?"

After my work meeting in Berkeley this morning. I was craving the matcha tea. so hanged around this area. Nice yellow color store-Peet's coffee is opening and staff here are so delightful and handsome. Thank you for the thoughtful idea to separate the sugar and the drink. Will come back with friends again.

this Peet's has a few tables for drinking in the sun for those inclined. brew: italian roast: extra dark roast (m. 2.80) -smooth, heavy brew with a touch of an unexpected perk. must be the "italian" touch. never seen/tasted this blend before. doesn't have the characteristics of the usual Peet roast. -very habit forming.....not the usual dark roast, not acidic at all.

Got a pretty disappointing latte macchiato. Milk temp was probably close to 180° and the shots were burnt. I don't expect much quality wise especially during this whole pandemic but this was a big bummer. I've never seen someone throw the espresso in so carelessly. The whole point of the macchiato is to get just milk foam on the top rather than a mouth full of espresso foam

Love it here! Great quality drinks, always friendly staff and you can't beat the outdoor seating with music on the weekends!

My family and I were shopping in this area and decided to stop for coffee and matcha tea. I'm so tired of businesses keeping their restrooms unavailable for their customers and using Covid as an excuse. We have been going through this for a year and unexcusable now.

I don't know how and why people put up with bad service. You pay a zillion dollars for a cup of coffee that cost .06 to make then you have to wait, wait, wait and then wait for them to pour it. Our society is getting more and more jacked up and customer service is out the window.

Good place in that it still has outlets for plugging devices into-- but asking for peppermint for the past month is no-go at this location because it's "out of season". . Then i get the condescending "Awww" when i mention peppermint mocha is my favorite. . A little stingy on the chocolate (mocha syrup) too. Only 2 pumps for a medium mocha unlike the typical 4 pumps most stores provide without having to ask. (and if i did, i'd probably get charged . I guess i'll be going downtown more now. --UPDATE... Nope, Downtown doesn't have it either.

I like this location. 4th street strolling through all of the stores, boutiques, Mac makeup, etc while holding a delicious Peet's beverage is always a wonderful experience. Peet's is The Best coffee hands down. One of the latest new iced drinks, "Fog" is a Divine option for chicory-lovers. It tastes like a New Orleans Cafe Du Monde iced coffee. Yes, Divine. Strong espresso drinks, (awesome americanos!), refreshing teas and javivas, excellent ground coffee, and tea options. Just, Heart, and Swoon!! Matthew is a gentleman that works at the 4th street location. I write a Kudos to Matthew for being so ahead of the game that he handed me my Fog so quickly that as I was paying, my cashier said, "where did you get that?" Lol!!!!! With so many patrons, Matthew appeared to have a super power!! Promote this man asap! Thank you Peet's for superb coffee, excellent service, and great atmosphere to enjoy our cups of joe and teas.

The leaves are falling, it's officially the day after Labor Day, it's time to surrender to the pumpkin everything! Nice, convenient store with enough chairs and tables out front to chill while taking a break from window shopping and people watching. I ordered the iced pumpkin latte, delicious. And it's not so sweet like the Starbucks version. P.S. their bathroom is hella clean. Win win win!

Back in the "Good Olde Days" and when Men were Men (and Sheep were Nervous), I was a happy Peetnik. From my Albany HQ, I frequented the original Peets on Vine Street and my neighbourhood java joynt on Solano. I'd come in, head straight to the shorter beans line and order a pound of Major Dickason's Blend®, take my free cup of coffee black, and maybe order a sweet roll on the side. For an Iowa Boy that grew up collecting Butternut coupons and drinking watered down Folgers Coffee, this was java heaven on earth. But to paraphrase Bob Dylan - The times they are a-changin'..... I have had an uneasy feeling about Peet's for awhile and couldn't put my finger on it until a recent experience at this Peet's and subsequently the Corporate Office. In this situation, I came in with my son to get some beans (ground to #5) and before I could finish speaking, the "Barista" told me that their credit card machine didn't work. My offer to pay by check was shot down immediately as their unpublished policy is that they don't accept those. OK, how about one of those manual credit card "sliders"? Nope. Is there an ATM anywhere? He had no idea and few service skills, as he suggested that I move on and perhaps try another Peets in Berkeley. By this time, I was mad and my son was embarrassed. So off to the Original Peet's we went with lots of attitude on the part of the 4th Street staff and no sign of apology or care in the world. There's an old New Yorker Cartoon about the difference between a New Yorker and a Californian. The New Yorker says F**k you, but he's thinking "Have a Nice Day". The Californian says "Have a Nice Day", and is thinking "F**k* You. And so it was the next Monday when I called the Corporate Office to lodge a complaint. There was lots of empty happy talk, promises that the store would get in touch with me, and a perfunctory apology. Have you ever made such a call and thought that you were hearing talking points and that the person on the other line fundamentally didn't really care? Have you ever expected a followup that never came? Welcome to a Corporate Peet's that has lost its way. Anyone reading this review can look at my Statistics and quickly surmise that I don't hand out 2 Star Reviews very often or lightly. I also waited almost 3 weeks before writing this to allow my cooler head to prevail. However, poor, incompetent, and indifferent service is one of my hot buttons and this experience still really pisses me off. I'll continue to buy from Peets, but not the 4th Street Outpost. And the new coffee competitors out there look pretty tempting right now.