Marrie C.
Yelp
Peets: Not having a restroom = a disservice to expecting mothers, not to mention all of your guests. On this note, I have lost a bit of respect for this location.
It is also unacceptable and a bit tacky to refer your customers next door to Krush Burger's restroom, as one should not be made to feel that she needs to go buy a soda or hamburger at adjacent eating establishment, where employees seem to value a customer's business more and do a better job of acknowledging guests who walk through their doors. At most, this referral should be just a temporary solution for a business whose main role is to serve diuretics.
On that note, I notice that the "Peet's Customer Service Team" said that customers' opinions/feedback on this issue was "valued" last May. "Has there been any action taken since then?" I wonder.
The other frustration I recently encountered at this location centered on the employee "vibe." Perhaps on this rainy, dreary day, they were in a tired funk, but regardless, no one exuded friendliness. The young lady cashiering didn't bother to greet myself or 3-year old daughter who was with me, but instead stood at the register, silent, with downcast eyes and leaving me to believe she didn't really want to help me. At the same time, the barista making the drinks behind the counter lamented about something. I felt this was unwarranted, especially considering only myself and another guest were present in line at the time. Also, it certainly wasn't the first time I sensed a lack of enthusiasm from this location's employees.
The bummer is that I love Peets coffee, as well as pastries, believing both superior in quality to Starbucks. But this last experience clenches my decision: I will no longer drive across town for that richer flavor or spend my hard-earned money on their coffee and decidedly more delicious gingerbread. Having been a former Starbucks barista, I know what the expectations should be, and what constitutes good service. And sorry, Peets, but you fall short of that. Next time you see me at a coffee shop, it will undoubtedly be at a Starbucks. I'm willing to sacrifice a little satiety, in order to use my gold card, and have access to a restroom, by in large friendlier people, and a little more spending money.