Peet's Coffee

Lots of seats. Staff were efficient and there’s variety of sandwiches on the menu. A good place to do work or meet up with a friend.

I come to this location every other month for a business meeting. I love to come here early and enjoy a good cup of coffee and a light but high protein breakfast like their “egg-white, tomato & feta frittata.” I love the fact that they open super early like 6am (while it is still dark), quiet and safe so I can get some work done on my computer with little distraction. I find it pretty cool that, at this location. the barristers actually greet their regular customers by their first name. I don’t live in the area but they greet me with a lot of smiles every time I come here. My favorite pastry is the almond croissant— flaky and filled with almond paste. It is super yummy!!! The portion is pretty big so I usually save the other half for lunch. You have got to try it!

I have had their dark roast several times and it taste like a light roast, unlike other Peetes. More coffee beans please! Staff is great

We arrived this morning at 9 a.m. and our order wasn't ready until 9:30. It's crazy to have to wait 30 minutes for coffee. It ruined my entire morning. Who needs coffee at the cost of such a long wait? It was dismal. Organize your business to meet customer needs, not to be sadistic.

The barista named JORDAN behaved in an unprofessional and unwelcoming manner, which completely ruined the experience. The place felt unfriendly, with poor lighting and weak overall management. Not recommended this place . Poor service!

Use to LOVE this place but the last year, the coffee served is diluted. Always get the dark roast, but it's so diluted.

I stopped here today to order a cappuccino. They had some type of order snafu as their printer ran out of paper. The girls making the drinks seemed clueless. The manager came out and fixed the printer. They have a screen also. By the time I got my drink it was so hot I could barely drink it and then realized the milk was burnt. You know how burnt milk tastes? Terrible. I threw the drink out at this point and rode home. I will add that it is not always this way. Maybe this was the weekend service team.

I like Peet's coffee. I usually go to the one in Tustin at the corner of Newport and Irvine. I was in Laguna Niguel and stopped in for some breakfast coffee and was very happy with the service and the atmosphere of this Peet's. Oh, and the egg and cheese frittata was tasty!

This is my favorite coffee chain, and the Laguna Niguel store in Ocean Ranch shopping center is my very favorite! They are all so chill and friendly there. Excellent customer service; especially Trish, who is the barista. Peets espresso is by far the best that I have ever found in California.

Peet's is superior coffee. Consistent and always amazing. Always a happy team at this location! Love that they're helpful with the apps as well. I've ordered to the wrong location and they are always happy to help me find the order and replace it there.

I went here the other day because I needed to get some work done. The customer service is top notch. I wasn't sure which drink to get. The cashier gave me a great recommendation. He even said if I didn't like it, he would make me another one. We were sitting down in the lobby and they gave us a sample of the turkey sandwich which was a great sandwich. My drink was great and the sandwich was great!

Been coming here for 20+ years and love the coffee! However, I must point out a severe lack of training by management. Today, I was waiting in line and watched the server (gender and name purposely withheld) wipe the hair from the face numerous times and then proceed to pour coffee and apply the cup lid onto the coffee cup with the same hand. See the problem? Shame on management for failure to train the employee. This is unacceptable.

I can't believe I had never been here before! Someone gave me a Peet's gift card so I decided to come with my siblings to try them out. I ordered the coconut black tie and it was delicious! I've never heard of such a concoction. It was coco nutty and delicious. I'm looking forward to coming back again. The only thing that sucks is that Peet's coffee locations are never easy to get to or convenient.

I am sorry for the employees of this store and the community of Laguna Niguel. This mgr asked accused and provoked a persona of non payment and loitering based on No real evidence. There was one time maybe twice when I waited for my sister for 30 min. We did buy things. The mgr is consistent with her barb rude comments how I never buy anything. Welcome to post COVID 19 treatment. Also I asked 1 times for stuff they will throw out. Based a friend's need for food. The employees complied graciously. I humbled by them . I bought them root beers and giant pizza in return to later in the week. Peets corporate get on this matter of rudeness maybe it's happening to others. If so, it's not good. I find that no matter rich or poor I am I have no desire to get coffee here ever again. She has noy earned my business nor will she ever. The employees might. Her. Terrible Peet's. Very abrasive mgr . Doesn't belong in a restaurant or etc. Does not. I am sorry for mgr. The hate you have me and others you deem unfit. You are unfit for my business. You .....not employees..... only you. I have my network on computer phones and watch. I don't need your Wi-Fi either. Good Day Mgr .

I love the coffee here. It's such a great place to unwind and get some work done and you have the choice to sit inside or outside. Love it here. I use this as my go to meeting place

The staff here are great and so are the drinks! Love this Peet's location. Tried the Havana cappuccino today and it's my new favorite drink!

Probably the most unfriendly coffee house staff I have seen. I can tell they are most likely go to the same bar. Will never go back again. No smile, no hello, no goodbye. Not good

Had to wait 30 minutes for a mocha. People ordering after us were served first for similar drinks. Their excuse was that they had to complete the mobile orders first. Bad process, bad training, bad management. Coffee is great, however. Thats why we come here.

Came here on September 15th before my 9am class. I ordered my two HOT matcha lattes through the app at 9:20am to be picked up 10 minutes later as per the app. I came at 9:40am and waited another 10 minutes before my *iced* drinks were ready. By that point, I was already late to class and frustrated. The line was huge, needs to hire more people! Update: came here to work on homework, usually I go to the Peet's in Aliso since the last incident but this one was closer to me. The ambiance here is loud on a couple of occasions: 1) I understand employees connecting with one another but screams were heard 2) unpeaceful music being played. It's unfortunate because this location used to be so popular but has now lost too many of their regulars! :'( I'll be sticking to Peet's in Aliso from now on :)

January 2019 I love this location bc of the service, quality and that big TREE OF LIFE outside in the patio. We enjoy Hot lattes under that gorgeous tree and al Fresco! Many of you might not know the history behind the previous business that was at this exact same location. Or many may have forgotten and things quickly changed with the demand and newer generations. The following information was gathered from Wiki and I was pretty happy to share with y'all! Diedrich Coffee is a coffee company based in Irvine, CA. Its first coffee house in Orange County, California, was opened in 1972. It owns the American mall-based stores for Gloria Jean's Coffees. In Oregon, it previously ran Coffee People until nearly every location was bought and closed or converted into a Starbucks (Diedrich retained ownership of the Coffee People locations inside the Portland International Airport.) The history of the company started with Charlotte Diedrich inheriting a coffee plantation in Costa Rica in 1916. Her son, Carl Diedrich joined the business in 1946 and purchased a coffee plantation in Antigua, Guatemala, in 1966. The first coffeehouse, a roastery, opened in Newport Beach in 1972. Diedrich Coffee, a neighborhood coffeehouse, was founded by Martin Diedrich in 1983. He took over the retail, roasting and importing facets of the family business from retiring Carl. In September 1996, Diedrich Coffee went public. The company bought up Coffee People, a company that included the US Outlets of Gloria Jean's Coffees, in July 1999.[2][3] In June 2004, Martin Diedrich resigned his position at Diedrich Coffee. In September 2006, Diedrich Coffee announced its plans to close its company-owned retail stores, 40 of which were sold to rival Starbucks and reopened under that brand. Franchisee-owned stores remained unchanged. The company continued as a roaster and wholesaler of coffee beans.[4] However, a few independently owned and operated Diedrich locations remained open in California and Texas. On November 3, 2009, California-based Peet's Coffee announced that it was buying Diedrich.[5] On December 8, 2009, Vermont-based Green Mountain Coffee Roasters Inc. trumped the offer from Peet's Coffee and agreed to buy Diedrich for $290 million. -------- Aside from the Peet's Coffee in Down Town Chicago, Wrigley Building, this is the second prettiest coffee house that Peet's has. Surrounded by nice shops and a beautifully sprung umbrella like mature tree, greets you at the entrance of the shop. The beautiful tree is surrounded by umbrellas, chairs and tables. But this is a very popular location and the seats are always full, so what I did was walked right next door to the nèkter Juice Bar and there is a few chairs and tables to use. Looks like the place is currently closed or soon to be open. The lattes are up to snuff and the vibe is chill with lots of computer working individuals. Nice area and overall a great experience. Way to go Peet's you never d

Great service and made getting a drink very enjoyable. Replaced a bad menu item for free. (not their fault, just a very bad flavor profile, looking at you grapefruit cold brew--can't blame a guy for wanting to try new things)

Love the location and go here often (twice weekly), but am rethinking because the past several times, despite asking for Extra Hot coffee, it is barely lukewarm. Ugh. I can't imagine what it would be like if we didn't request Extra hot. If it's disappointing everytime we come, we may as well stay home or find a new place. Otherwise, the location and outdoor seating are fantastic.

The poor cashier Sunny. He is really trying and it was very obvious the other woman was irritated with him. Julie wasn't the friendliest. I had asked for a cold pumpkin bread, and she responded in a nasty way. I definitely won't be returning to this location.

I have to write a post about my favorite coffee shop because they need to get back on their game. Peet's number one coffee blend is Major Dickson's dark roast. The last few times I've been in this store, they have not had it available (for daily drip). This morning, after flying 3,000 miles last night, the plane being 1 hour late, the 405 being being closed at Warner, and basically nothing open in Dana Point, guess what I was really looking forward to this morning? Yes, a nice hot cup of rich, dark roast from Peet's. They don't have ANY dark roast available this morning. I had to substitute a cafe Americano. I really would t mind doing that, but not every time I come here. Get it together Peets!

The new manager Guy makes me not want to come back; whether it be the lack of acknowledgment or the horrid facial remark when I, or a family member, come in is very unprofessional. And it's not just the customers encountered by Guy, no! It's also how he treats certain employees-- no wonder so many are leaving!! However, the almond croissants and blueberry crumble muffins are mwah chef's kiss! And might I add that the rest of the employees are rather exquisite: Magpie, Nikki and Oliver to name a few of my favorites!!! All in all, I feel the unwelcome vibe entering and exiting Peet's every time Guy is there, who would've guessed Vicky would be the better of the two managers!!

Great food and fresh coffee every time!!! Thank you You guys are the Best! See you soon

Ever since I've had Peet's Havana Cappuccino, I've been coming back for the same. This time around, we stopped at this Laguna Niguel location while en route to a SD excursion. We parked in the shopping plaza, and while it was packed, we managed to find a spot. The inside of this place is spacious and clean. Friendly baristas took our order and whipped up our drinks in a short amount of time. The drinks were great, as expected. Although there are no restrooms in this coffee shop, there are restrooms in the same building. The place was great, I'd recommend it as an option.

I love this place!! Cool outdoor seating area, great coffee and the BEST blueberry crumble muffins During the covid years, things weren't really clicking staffing wise - but that was everywhere ... This beats Sbux anyday!!!

Defitelly the best Coffee! Love my Whole Milk Latte (Espresso & Whole Milk) Very rich! If you like a the "real" taste of coffee -- forget Starbucks!

I thought the coffee was great and really appreciated the warm, smiley service. The location has good energy

Our local coffee shop has lost its way. With the recent shift in management, from someone that knows and cares about not only the coffee, but also cares about people (staff and customers), to someone that now appears not to care about any if this, the experience our community has enjoyed for years has unfortunately deteriorated dramatically. The hours are limited. Staff aren't trained properly. Wait times are long. Drinks aren't made properly. Management has attitude. To senior leaders at Peets - I hope you address these issues so our community can regain its coffee shop.

Lately not up to par,slow and no cushions for outside seating. Otherwise they are usually the best of the Pete's in this area. I have been coming here since they opened 05-06

A wonderful mid-morning coffee experience yesterday. We stopped by before the movie and enjoyed a vanilla latte served by (I think) the manager. He made sure we were satisfied with the flavor and the drink. A nice environment...we will be back!

Peets Coffee on Golden Lantern has always been our go to location. But, unfortunately the management must refuse to add staff. The wait today was over 20 minutes for a drip coffee and latte. There was only 1 Barista on the Coffee bar to make drinks. People were annoyed. The batista finally called out the number of orders he had to make. We were 12 deep. Absolutely unacceptable. Making this experience worse was the fact that this used to be one of the most efficient and relaxing locations. Corporate needs to look into what has become the downfall of Peets on Golden Lantern.

Don't go to this Peet's. I had to wait almost a half hour for a cold brew. This place is just not staffed or managed well.

Love this Peet's!!! They are all so nice white such great energy that we have switched from Starbucks and go everyday now here instead. Jordan, Dimitri, and Liz make the BEST drinks and are the BEST baristas!!! The key that Peet's gets is 130 degrees F (55 degrees C) for almond milk. Nothing worst than drinking burnt liquid almonds and that's what you get as soon as the milk passes the 135-140 degrees and so many places serve burnt almond milk

What I do love at Peet's is the service, menu and place itself. Cozy with plenty of seating outside as well and the drinks came out quickly. What I don't like is their coffee which is a shame. My mocha was bitter and just very off-putting in taste. The caramel better, but being a fan of mocha, both the hot and blended mocha just did not do it for me and I would probably not bother to return again.

BEST Peet's!!! Great baristas, super friendly. They also make the best lattes.

Located in the Trader Joe's shopping center near Cinepolis is a great and more consistently good alternative to Starbucks in the next center over. They have a small, but cute courtyard for outdoor seating in addition to the handful of tables inside. The workers have always been pleasant and service oriented and my vanilla latte is never bitter. :)

I"m always greeted with a friendly smile at this Peets location. I love that there is seating both inside and out. The baristas want to make sure that you are happy with your beverage, and if your not, they will make it over again for you. I like my lattes made with almond milk, a choice you have here, and not offered at other coffee places. The place is clean and creamers are always available at a clean counter. Get on the email list, to get special offerings. Today, coffee drinks were 50% off after 12 noon. A great deal when you need an extra caffeine boost in the day:-) I'll be back!

All I can say is GOLDEN. CHAI. LATTE. Can't get enough of it! Peet's is so much better than Starbs! The baristas are always sweet, the mood is always chill, and it's just the kind of place you want to hang out. I also love their tea options.

A local favorite for great coffee! Love using the app to order. These baristas make our experience great and the drinks consistent!!!

Great coffee Horrible service Was in Sunday with a date.... Her first time in I was already thinking the statement When she said that barista is so rude?!? I know he is!!! Maybe just having a bad day but I went in yesterday Monday after work after five same guy same rude attitude short brown hair awful management really needs to do something

Everytime I come to this location, they are closed or they've amended their hours. This has happened many times already, and it really inconveniences me because then I have to waste time going somewhere else. Otherwise it's a nice location but not going to come back here anymore. They close up too many times and I have never seen any of the other Peet locations ever close up even during the worse of the pandemic.

Peet's is the expert on coffee in my book. Every drink is crafted to perfection and the staff is trained do pull the perfect shot of espresso. The mocha is not too sweet and you can actually taste the coffee. This location is in an entertainment center with restaurants, movie theatres, Trader Joe's, and fro-yo. Bathrooms are in the common area, not inside the café. The bottom line is, this is a Peet's and it's good. The staff at this location could afford to be more inspired and care more about their customer interactions. But I don't really care that the barista and cashier have dull affects. As long as I get a good quality product (and that's always the case here), I'm a happy camper.

We love coming to this Peet's when in my hometown! I had the pleasure of displaying my artwork in this location a few years ago, for over a year and it was great fun and exposure! The last time we visited, Saturday, April 28- we were served by barista Dimitri who created our yummy cappuccinos to perfection! Thank you for the consistent quality of beverages and fantastic customer service!

Over and over we ride up here and as each year passes the service and food decline. This year I think it reached its nadir. Future trips we stop elsewhere. This is the WORST.

Incredibly slow work. Management should teach them to speed it up. Nobody should wait 30 min for a coffee.

It's a great place with above average coffee. Highly recommended. The only problem is with a couple of people who use the place for tutoring. They take too much space. I strongly recommend doing away with tutors and their business. After all there are many places which offer services as well as their own space, instead of imposing their unwelcome presence on the rest of the customers. Update: almost 2 weeks after the original review, the same tutors and their dimwitted tutees still show up to the annoyance of the rest of the customers! Does this store have a manager? Unbelievable!!!!!!!

It's been awesome getting to know this store and its employees. On my free days I often come here with my laptop to study with the help of a handcrafted traditional capuccino or just a cup of coffee. Sometimes it's just nice to have someone make a excellent cup for you, you know? The store itself is clean, bright and open with a breezy patio -- lots of seating area. Baristas are attentive, speedy and firendly with great coffee knowledge to share. Presspot and pastry samples are often available to try! Thanks Peet's Laguna Niguel for legendary service, I love spending time here.

They make a great cup of coffee witha wide selection of pastries. Can sit outside or in fast efficient service. Coffee always good

The atmosphere and seating at this place is very cute! Very suited to the area nearby. I only got a hot chocolate, and it could use a little more whipped cream. The other Peet's gives me more whipped cream. Strange request at 10am, I know. Ha! Service is fine, no line, and hardly any wait at all.

I work at a shop in the same center and I went in to get an egg and cheese sandwich but when I got it, parts of it were cold still. I also got a package of nuts or something but I realized after they were 13 days expired... went in again yesterday and they said that the ovens were off since they were closing... in an hour? Not great a bit unhappy :(

This is my favorite coffee and the best location. Especially pleasant outdoor area. Employees are friendly and always get my order correct. I go there almost daily and can attest to the good quality and service.

Recently I have checked out this Peet's location and I could not be more happy about the staff, the drinks are so good and authentic. I usually don't go here but it's my new favorite place especially cuz of the environment! I never know what to order so I asked the barista for any good recommendations and she told me the Havana cappuccino was her fav and it's now my new fav she totally sold me but she was so authentic and sweet the customer service is so amazing thank you for making my days :)

I am a coffee hound and I have frequented Peets all over. This has to be the slowest coffee shop I've ever been to in my life. I've been here 4 times now and I've waited 10-15 minutes for my drink each time and there's only one person in front of me. One time they completely missed my order. On the up side they are always very friendly and there's a nice sitting area outside.

I love this place! Very friendly staff and patrons. The coffee is always fresh I can always find a place to park.