Racheljoy R.
Yelp
I enjoy Peet's Coffee and Tea but I do not enjoy this particular store on Piedmont anymore. A few weeks ago, I was up way earlier than normal and we had no coffee in the house. I offered to my boyfriend that I'd run out and get some coffee. Usually, I'll go to Peet's on Shellmound where they are extremely friendly and helpful but I chose the Piedmont store that day because I wanted to also get breakfast bagels at Posh Bagel's across the street.
So, I go in Peet's, not a huge a line just the baristas filling orders and making coffee. One tells me that someone will be right with me as I waited patiently in the line for whole beans. That was not a problem.
When the helper came by, I told him that I wanted two 1lb. bags of Major D, one whole beans and the other grounded. He also asked me if I wanted a cup of coffee, as Peet's offers a free complimentary cup of coffee with a purchase of a 1lb. bag. I said sure and asked if I could have 2 cups of coffee since I was buying two bags of coffee. (Thought it would save me and the bf some time having made coffee.)
The helper said no.
I thought you get a free coffee with a lb. of coffee and he confirmed that but I just couldn't have two. I said that I can buy them separately then and he said that I wasn't really suppose to do that. I wasn't really trying to argue plus I saw he had a name tag that said he was in training but I just thought that was so lame. I didn't feel like digging in my wallet for the free card I had from my last visit at the Shellmound store so I said, alright I'll get a free coffee and also order a vanilla latte.
He asked me how I drank my coffee for the the one bag I needed grounded and I wasn't quite sure since I was buying it for a friend. I told him that and said to just leave it whole and I'll grind it for her if she doesn't have a grinder.
Still annoyed by this kid's attitude but keeping cool, he proceeds to tell me that I should really know how I like my coffee before I come in. I'm thinking, "Are you really still talking to me?"
He tells me that he will ring me over at the register so I walk over there and he rings me up for the 2 bags of coffee and the vanilla latte. He then turns around and gets my free coffee but places it at the next register. Then he returns my way and looks past me to the customer behind me and asks he could help him. I'm puzzled and I'm still standing there and he looks at me and says, "Oh, do you want a bag?" And I say, "Yes, please." He puts the coffee in a bag and pushed it towards me. I ask him if I can have a receipt. He asks, "You want a receipt?" I tell him yes. (Mainly because I used my debit card and he didn't ask me to sign anything or to punch in any numbers so I just wasn't even sure if the transaction was complete.) He tells the other two working that I need a receipt. I'm asked to move to the next register over.
This helper is going through the receipts trying to find mine. She asks, "What'd you order?" I tell her and apologize that I just want my receipt because I don't know if the transaction is complete and she answers, "Yeah that register doesn't print receipts." The next barista over calls out my name because my drink is ready, and I say, just a minute.
Call me old fashion, but what happened to saying things like, "Excuse me ma'am, " "I'm sorry" or "Please" and "Thank you" to customers?
How about even a smile? These three people looked so unhappy working there. Even if it's early and you hate your job, quit and work somewhere else that will make you happier.
The helper finally finds my receipt and asks me to sign it. I do that and I hear my name yelled out again. I walk over to get my drink and I swear to myself, this Peet sucks and I never want to come back to it!
I've had several friends in the past work at this store who were great and I've worked on this street for many years in the past and have always came to this branch but they've got it stocked with some mean people who need to learn how to represent the company better.
yeah, I was pissed at the answer and attitude I received about not getting a little cup of free coffee but I was more pissed of having to start my early morning off with some bad customer service.
I wrote this review today because I went into the Shellmound store and ordered a lb. of coffee. They must have an awesome manager because the staff there is so friendly and helpful every time. I didn't get the free coffee today but they offered a complimentary card for next time on their own and they even ask if you'd like a receipt. When you say yes, they don't give you any attitude.
I will not go to Peet's on Piedmont anymore. My 3rd time in a row of bad customer service I don't think was an off day I think it's poor staff training and low employee morale.