Peets Coffee

Visiting date: November 15, 2023. Worst service I’ve ever experienced at Peet’s Coffee. I was given a horrible, extremely bitter coffee, so hot that I could barely hold the cup. When I tried to take a sip, the drink spilled on me because the lid was defective. When I asked for some ice water, they handed me only ice and told me to go ‘fill the water myself from a sink near the restroom.’ This kind of attitude toward customers is absolutely unacceptable, especially in an airport. This is not service — it’s a disgrace. I strongly urge management to look into what is going on at this location

No concept of customer service. Coffee was cold by the time I got to my seat. When I went back to tell them, I was told that’s a normal temperature for coffee because apparently very hot coffee is unsafe as it can cause burns!!??. They did give me a new hot coffee and when I asked for milk the lady poured a crazy amount without stopping to ask how much. Just shocked at their poor service and inability to serve hot coffee.

I ordered 2 Cappuccinos, one was twice as light as the other and tasted more like a Latte. I don't recommend it to people. It costs 16 dollars and the pleasure is 0.

Bad experience. Yet again a typical example of poor management and customer experience. I asked for for a toasted croissant and they gave me a freezing croissant 😀 When I asked if they can toast it, staff was not even concerned to listen.

$17 breakfast burrito ordered on a kiosk, still asking for tips... service charges also. Decent tasting burrito for airport food

The coffee and food are delicious. I ordered with a QR code right when they opened. I got my drink in 5 minutes and waited 30 minutes for my pastry. I asked for help getting it 4 times and the first 3 times they ignored me and refused to help me. Terrible service. Pretty much everyone was having an issue, not having it resolved, and was getting frustrated.

The line moved quickly, food was out fast, just wish it had been warmed up, maybe there was an option that we missed. But a cold apple fritter is definitely not as good as a warm one. The cappuccino was delicious, highly recommend.

No seating. The salad was awful. The greens were wilted and looked spoiled, and the “crispy” bread topping was completely soft and soggy — no crunch at all. It felt like it had been sitting out for way too long. Overall, it was THE worst and most unpleasant salads I’ve ever had.