Kathryn B.
Yelp
We sat for 18 minutes without being offered drinks (not even water), menus or service of any type!!!
Hubby and I came in the back (side) door because it was pouring rain and that's where we parked. After we entered the restaurant, I said to him, "Should we go to the front door?" but a waiter said to us, "Sit anywhere." So we grabbed the first available booth and sat.
For 18 minutes, we were not offered ANY service of any type!
I got so parched, I went outside and grabbed my water bottle from the car; came back in with my bottle of water; sat back down and still no service.
There was only one waiter and one bus person but the restaurant wasn't very full when we arrived; the waiter should have been able to handle it. Then people started coming in, including a man on a cane who arrived five or more minutes after we did.
The waiter even spoke to us a couple times but never offered any service, not menus, not water, nothing, nada, zero, zilch.
At one point, my husband flagged down someone (not sure if he was the waiter or the bus person) and said, "Would you please hand those two menus to me?" He did take the menus from an empty table and gave them to us. But didn't offer us water. Or anything.
At some point, Hubby told me, "That old man with the cane is now placing his order."
After waiting 18 minutes to be waited on, we got up and left.
When the women are working, things run smoothly. Like trains in Germany. But this man drove us out; we went to the Raider's Grill and ate for free. Great cup of Clam Chowder on a damp and dreary day. For free.
I notice that, for the past two months, the Yelp reviews have deteriorated from mostly 5's to a lot of 1's and 2's. Something has happened to cause a deterioration in quality of both food and service.
We arrived just before 1:00 on a Tuesday. Really??
Update: I received a note from Heather the Manager apologizing.