Joe I.
Yelp
DO NOT EAT HERE!! SAVE YOURSELF THE HEARTACHE....AND HEARTBURN!!!
I really wanted to love this place. I took a day of PTO from work and drove 400 miles just to experience it. I mean, a James Beard Award restaurant. It MUST be good, right? Wrong! I don't know how they managed to snag this award. I'm not being mean, just honest. Hear me out. I ordered egg rolls, potstickers, sweet and sour chicken with pineapple, mushroom fried rice, Szechuan chicken with noodles and a #3 dinner (chicken Chow Mein / fried jumbo shrimp / chicken mushroom fried rice). Not a single thing was good, let alone "James Beard" quality. What a ruse! I feel lied to. Cheated even. The egg rolls were crispy, but the filling was mushy and without seasoning. The sweet and sour chicken tasted of old oil and was laden with fat and sinew. The Szechuan chicken should be recategorized and put in the "soup" portion of the menu. It was a bowl of oily liquid, cubed, boiled chicken and over-cooked, mushy noodles. With a name like mushroom fried rice, the mushrooms MUST be the standout of the dish, no? Well, that depends on whether you enjoy eating COLD, CANNED MUSHROOMS. You read that right. The chicken Chow Mein was the worst dish of the lot. Yes, it got worse. The "chicken" looked like thin, wet, pale strips of deli meat. Something akin to an old, dead earthworm. When chewing it, the texture was that of tripe or pure fat. I was mortified by the experience and couldn't believe what had happened. HOW it happened. Last time I checked, quality and the correct preparation/cooking of ingredients was paramount when being considered for such a prestigious award. I reached out to Jerry Tam, thinking he may care about my experience. I was wrong. It took no more than a few sentences to set him off. Like a rocket. Yelling at me, he accused me of not knowing a thing about Chinese food and calling me a "bad person". Repeatedly. Belittling and patronizing me, when he wasn't directly insulting me. Yet, he had no clear explanation as to why the entrees were poorly cooked/prepared. His only rebuttal was "WE'RE A JAMES BEARD AWARD-WINNING RESTAURANT!!" Even with my family's years of culinary background, I must be so obtuse that I don't understand that his sub-par food is actually good food, right? I must not know good Chinese food, right? I must hate Chinese food if I hate his food, right? Wrong, wrong, wrong. There's good food and bad food. Period. I've seen Iron Chef's more receptive to opinions regarding their food than Jerry was. Completely rude and disrespectful. He yelled at me and told me that he would give me a refund, but that it "probably wouldn't be today, tomorrow or very soon, because we'll be busy serving people who LIKE our food." Those were his words. He browbeat me for about five minutes, then he hung up on me. Maybe that's how he got the award. Browbeating them until they gave it to him. Customer service, appreciation and manners must have skipped a generation. He should be ashamed of himself and the way he treats his customers. Maybe learn to be humbler and not just rest on your laurels, Jerry. Cuisine from many cultures began with simple, humble ingredients. Nothing Jerry pitched to me is so different from my immigrant family's humble beginnings. All his screaming about my "ignorance" and his accolades didn't convince me otherwise. I called back a week later, to inquire about the refund. He told me that I must not have "gotten the point." That he was not going to give me a refund at all. It's fine. I guess he needs the money more. To help heal his ego. Shame on you Jerry. I hope this review diverts those who have been thinking about dining here. Don't waste your money. Save yourself the frustration and don't let yourself fall for this wolf in sheep's clothing of a restaurant.