Annie D.
Google
I’m a Penny’s regular. Espresso is fantastic and pastries are incredible…when they’re available. The shop opens at 8, but I’ve learned through trial and error pastries and breakfast items are typically not available until after 9. I prefer to order through the app, so I can pick up before work. The problem is that I’ll place an order and when I arrive, no food is in the case. Today the barista didn’t know how to refund my credit card. Not a great way to start the day. Pains me to say it, but I’m hesitant to return. That’s sad. I’m rooting for this local business, because it has a ton of potential, but needs a management and operations overhaul to thrive.