Ana Marija Z.
Google
Shockingly Rude and Unprofessional Experience
I’ve never felt so disrespected at a place in New York. We had a reservation for three and politely asked if we could make it for four when we arrived — the hostess said yes, but from that moment on, she was rude, dismissive, and visibly irritated.
When our fourth friend came, she was not allowed in, even though there was clearly space at our table and the place was half empty. We still stayed, had dinner and drinks, and spent over $800, but the attitude from the staff never improved. The hostess kept hovering and micromanaging, and later made us leave our table for another reservation.
When I tried to retrieve a personal item that had fallen behind the couch, the hostess refused to let me, showing zero empathy or willingness to help. To make things worse, the security guard later threw us out for no valid reason, claiming other friends tried to enter “under our reservation.”
The whole experience was humiliating, unprofessional, and completely lacking in hospitality. The staff’s behavior — especially the hostess — was rude and demeaning. The vibe was negative, the crowd unpleasant, and the service utterly unworthy of any decent restaurant.
I would never go back. This place might look nice from the outside, but inside it’s a toxic attitude and no hospitality.