Lou C.
Yelp
This review is mainly to validate my takeout experiences during Covid-19 pandemic. I was curious how online order on my dining rewards program works. So, I picked a familiar restaurant, Pepper Lunch.
It took me forever to create an account and order one dish. By the time I'm done selecting the right thing, my session expired. Oh... my belly was full of air and no longer hungry. So next day, I started again. I picked the cheapest item Tofu and Vegetables with kimchee plate... $11.00 on Chownow.com. That's $2 more than order at the restaurant. It's ok. Someone has to make money. But it also held $2 from my credit card. It's okay, not restaurant's fault.
Since it's a pickup order, the app gave me ETA. By the time I got to the restaurant, it's already sitting on the counter. An employee looked at me as I asked about my pick-up order. She pushed the package toward me and stamped my rewards card. Yeah. You are welcome.
Four weeks later, I want to give it a fair chance for Pepper Lunch by duplicating my order at the restaurant. Per rewards program on my 5th visit, I got a free topping. Since there was no sausage left, I chose next healthiest thing on the menu - mushroom.
It took about 15 minutes to get my order. It's typical during staff shortage time. Server looked nervous for some reason. Few minutes later, he brought someone else's order to my table. He must be new. No problem, it's forgivable.