Linda Van
Google
You ever had that coworker who acts busy but really isn't just so that the rest of the team has to pick up his slack? If we got Zack as our server it would've been 4 stars, SMH... but we got Tyler.
We wanted patio seating so our friendly hostess asked if we were willing to wait a few for them to clear the table for us, and we happily obliged, asking her for a glass of water for me while waiting in the front entrance area, which she brought. Once seated, I brought my empty glass and Tyler brought a full glass for my bf, but nothing for me. If he even looked at the empty glass he should have either: 1) replaced my glass with a full one and taken the empty one away or 2) fill my empty one. This isn't rocket science. At no point during any part of the meal did he do that, despite us requesting several times. He didn't come by to ask us about our meal. He didn't take our plates - other staff did.
At the start of our visit we ordered drinks first. Bf ordered the mule, which he enjoyed and I asked for more water. Tyler brought out the mule before taking our order... without my water, nor after I asked again.
So yeah, Tyler gets no star, the food gets 3 stars, and Zack--wherever you are--you're the unsung hero of this establishment.
Shout out to the other staff who finally took pity on me and filled my glass before I started hallucinating. The nice Latina lady handling the water pitcher asked me about my meal. Hell, they should give Tyler the water pitcher and her the server position. Tyler was nowhere to be seen until end of the meal to ask if we wanted dessert, got the check and nonchalantly threw in a question in passing on how it went when it really was a moot point by then because the meal was already over.
Tyler didn't tell us the specials (didn't know they had any until we overheard Zack toward the end of our meal tell the next table). Meanwhile, Zack--serving the table next to us--was out here running the server Olympics. He made conversation with them like they were long-lost cousins, dropped off waters with lemon slices, asked next table if they wanted parmesan on their pasta/salad (Tyler didn't--he just seems to think pepper is the only condiment or too lazy to carry more than pepper--who puts pepper on salad or lobster ravioli?) Zack basically turned their whole meal into a delightful experience.
Food? Good. I ordered clam chowder and my honey ordered lobster ravioli and house salad with a balsamic vinaigrette. My clam chowder was on the salty side, and bf agreed, but nothing to the extent of being unpalatable. The lobster ravioli was pretty darn good. Salad was salad. Tyler brought out the salad and clam chowder first, automatically placing the salad in front of me without a word. Word? We swapped plates after he left. He just doesn't do well with communication overall. He's too busy doing who knows what, it certainly wasn't serving other tables. For dessert we ordered the Apple tart, warm out of the oven paired with ice cream with a nicely cut strawberry we enjoyed to finish our meal.
Atmosphere? Nice. We got patio seating on a beautiful Labor Day weekend.
Service? Depends on who you get. If you're lucky enough to land Zack, congratulations--you win. If you get Tyler... pack a water bottle. Next to Zack's performance, Tyler looked like an understudy who forgot his lines. Would I come back? Sure. But next time, I'm asking for Zack by name.