Peppers Beach Club Port Douglas

A very nice hotel with friendly staff, close to the Main Street in Port Douglas. Overall, we were very happy with our stay. Being an Accor Gold member, we were given a room upgrade. We originally booked a spa room with direct pool access, which meant we had our own private pool deck with sun lounges. Since we were having a few days away from the kids, we wanted our own quiet space away from families with small children. This is why we booked a room with a private deck and sun lounges. Unfortunately, our “upgraded” room didn’t have direct pool and therefore we missed out on the quiet, more private experience that we were so looking forward to. That aspect was quite disappointing. In future, I think it would be a good idea for staff to ask the guest what their preference would be, rather than making assumptions. In this case, I feel our “upgrade” was more of a “downgrade”. I would have much preferred the experience I had booked rather than fresher furnishings.

Located within easy walking distance of the town of Port Douglas and the wonderful Four Mile Beach, we really enjoyed our 5 nights stay there although there was one drawback - see later.|The resort is situated in lush tropical flora and has a massive pool with a man made beach to one side with the apartments and suites located on either side of the pool.|Our suite was spacious and offered all we needed during our stay. It also had a veranda with direct access to the pool which my wife made good use of.|The breakfast offering was very good but outside of that the food choice for lunch and dinner was limited though I have to say the location of the restaurant, and what is also the bar, by the poolside, is excellent if having a beer or glass of wine as is another sitting area again at the poolside.|The ambiance throughout the hotel is positive though for some, given it is a family hotel, the sound of kiddies enjoying the pool may not be to everyone’s taste but it was no issue for us.|The staff were also friendly and helpful.|So, the drawback! For us it was the lack of a good dining opportunity in the evening but given the closeness to the town, it was not a problem hence the 5 star rating.

This hotel was so nice in a fab location walking distance to the marina, beach and town. Our room was a 1 bed suite and the king bed was so comfortable the room was lovely with washing machines and a tumble dryer with washing powder supplied. The only negative is the pool the sun doesn’t really get around where the loungers are due to all the trees around the property tend to block it out. The breakfast was only ok, I’ve had better at other hotels but that was the only bad points. Also be careful if going to the beach as apparantly crocodiles have been seen in the ocean there and I would never have known this had I not been told by someone else.

We stayed at the Peppers Beach club when we got married in Port Douglas! It was really nice the spa room which over looks the pool was beautiful! The staff were really helpful, and the resort is close to the shops in Port Douglas. Thanks Peppers we had a great time!

After the 1st day night, we decided we'd never stay here again. We booked 10 nights in a spa suite. We were driven crazy by the loud slamming doors day and night, the screaming children in the pool even though it was not school holidays in any state and the piecemeal housekeeping where nothing was wiped or dusted. The little cafe/bistro served really nice food but the menu was limited and never changes at all. No daily special, same menu for lunch and dinner. Then there was the awful situation where you have a table next to the pool and someone springs out of the pool to sunbake right on front of you, 30cm from your plate. Very awkward and creepy. The spa suite has no cooking facilities, cutlery nor laundry facilities. It is not a suite at all. It was marginally larger than a cruise ship cabin and the jet engine hum and splashing when the person below us used their spa was awful. Overall this was extremely disappointing considering the price and Peppers usual quality offerings. Do not be fooled by the lovely photos. There were apartments that were bigger but we don't need multiple bedrooms and the price was exorbitant and you'd still be subject to screeching children.

Fantastic hotel and location is perfect. Quick walk to all amenities and the beach is even closer. The resort pool is beautiful and the Sandy beach was a winner with guests with young children. Rooms were clean and nice decor, well maintained. The whole resort is clean and well maintained. We will definitely stay here again.

A truly wonderful stay! Staff bent over backwards. Location was best in all of PD. Immaculately clean. Restaurant and pool were fantastic. I would highly recommend booking peppers on your next trip. We were a large group holding a conference. Manager Emma Jeffreys was brilliant. Checking in with us several times a day. Rooms are great. Comfortable beds, spacious and modern. A great trip we can’t wait to return.

Staff were very nice and helpful. They facilitated a 2 for 1 breakfast voucher & it was a good breakfast with good variety and was very good value for money. Dinner was nice. Rooms were basic but clean and did the job. Location was very good near shops, cafes and restaurant within walking distance.

Very nice place to stay! Family friendly, and newlyweds welcome, just be aware it is family friendly so there are children here so don't come here expecting a honeymoon getaway from children. But otherwise it is a great place. Walking distance from all the shops and restaurants which is a plus. The staff are all very friendly and helpful with whatever you may need. We didn't have a converter plug for our phones but the front desk had one for us for no extra fee. The pool is very amazing it's a clean beach feel with white pretty sand. And a bar/restaurant right next to it for easy food/drink accessibility. The front staff were also very helpful and honest when it came to booking tours as well. Each room comes with a small amount of WiFi but unfortunately they were flooded by the rain season so there was no in room WiFi. But they made up for it for having free WiFi use in the lobby which is very nice. The room was clean and very nice and comfortable, with 100+ channels of tv to choose from. Every day the cleaning people would restock your your bathroom supplies as well such as (shampoo, conditioner and so on). If your looking for a nice beach resort feel in Port Douglas this is your place! I'd definitely come back!

Pros: - friendly staff with great service - fantastic pool with soft sand like your at the beach and its big - cheapest drinks I've seen on our trip, happy hour from 2-5p - bath tub on balcony was nice with view of pool and spa jets - nice looking bathroom and great drop down shower head - great location next to everything in town, almost all in walking distance (beach and most restaurants) - ac unit works well - patio deck, some people have patio with pool access Cons: - parking sucks for any size car as steep drop could dmg car, i drove an suv and was difficult to park. - bed could be softer but was still good - key is a giant ring and old school key which sucks to take around

Decent hotel in the Port Douglas area. Moderately helpful concierge (the gentleman we spoke with either was new to the job or just not familiar with a lot of the excursion options). The hoteliers were friendly/helpful. We were there just before peak season, they had some great deals. Short walk to downtown (two blocks). There's a Coles grocery store half-way down the strip, pick up water/soda/supplies there, as prices are very reasonable (has nothing to do with the hotel!). The beach-style pool looks great! In hotel restaurant was fine (only had breakfast there). They offer 50mb of free wifi, which is nothing... and the 50mb is for your entire stay, regardless of how long you're there, which was odd to me. Also a short walk to the beach, a few blocks behind the hotel. The parking garage is a bit scary, as it's hidden around the corner, underneath the hotel, at such a steep incline, your car will definitely bottom out coming/going.