Peppers Beach Club Port Douglas

The 2 bedroom villa was nice and spacious and the private pool was nice to have, but the televisions didn’t have access to Netflix or the internet so no way to stream anything to watch. The chairs at the restaurant were so uncomfortable that after 5 minutes of sitting I had bruises all over my back and backs of my legs. There was also mould on the overpass in the pool right next to the restaurant which I can’t imagine being to hygienic for guests. The location is good but that is the only real positive for a very dated hotel.

Strongly recommend this hotel for families. Room are comfortable and generous, daily housekeeping makes such a difference to one’s stay and the hotel staff have amazing customer service and are incredibly friendly and helpful. Location in walking distance to the beach and main shops is perfect. ||Only drawbacks were that the pool wasn’t heated and quite cold and it would have be great to have fly screens in the rooms. Also, our villa had a plunge pool which wasn’t very clean and looked more like a dirty pond. There was major construction of a water park going on directly opposite our room so our holiday view was of a construction zone with trucks and cranes and dust and noise. I would have liked to have been made aware of this before booking so I could have chosen another room.

This place defied a slightly tired appearance by turning out to be a great base for a family break in Port Douglas. It’s well located near the town centre and close to the beach. All staff members were very helpful and room service could not be faulted. The dining area looked a bit dowdy but the inclusive breakfast was well prepared good honest fare.|We cooked in or ate out for other meals (there are several good options nearby)|The pool was large well kept and ideal for youngsters who loved the sand underfoot.

Just returned from a wonderful experience at Peppers Port Douglas. The resort and rooms were very clean and tidy, restaurant breakfast was efficient with a good variety of selections, and the service of all staff could not be faulted. A special shout out to Harry in the restaurant though, who went well beyond in delivered towels to me, after I inquired on where I could find them, without me even asking. A great 1% effort! We loved the pool too. Having to leave and go Home was very sad!

A very nice hotel with friendly staff, close to the Main Street in Port Douglas. Overall, we were very happy with our stay. Being an Accor Gold member, we were given a room upgrade. We originally booked a spa room with direct pool access, which meant we had our own private pool deck with sun lounges. Since we were having a few days away from the kids, we wanted our own quiet space away from families with small children. This is why we booked a room with a private deck and sun lounges. Unfortunately, our “upgraded” room didn’t have direct pool and therefore we missed out on the quiet, more private experience that we were so looking forward to. That aspect was quite disappointing. In future, I think it would be a good idea for staff to ask the guest what their preference would be, rather than making assumptions. In this case, I feel our “upgrade” was more of a “downgrade”. I would have much preferred the experience I had booked rather than fresher furnishings.

Nice hotel, room was nice, however not very private, our room was positioned so anyone on sunchairs looks directly into room, unless you shut the blinds, but then room is dark. Also hard to have a peaceful lie down in day as kids in pool are loud. We sat on deck up end of pool for sun one day and these kids were jumping in doing bombs etc next to us, until I told them to go somewhere else. Good location. Restaurant is nice. Clean. In short if you have kids it’s probably great! If you are a couple, there are better places.

Partner and I stayed for a week in a Lagoon swim out suite. A fantastic room and a great resort with all facilities you’d expect, and probably the best swimming pool ever experienced.|A great place for families and couples as the place and particularly pool is large enough for everybody. A great location too, close to restaurants and beach (via rear access gate). Will definitely stay there again.

Loved the room, better than expected - bigger and great amenities including a BBQ, washer drier and a spare room for luggage! My only slight criticism was the pool as the drop off to the deep end was very steep and not visible so easy for young children to quickly get out of their depth and I saw older guests struggling to get back up. The pool area itself was beautiful though!

Very nice place to stay! Family friendly, and newlyweds welcome, just be aware it is family friendly so there are children here so don't come here expecting a honeymoon getaway from children. But otherwise it is a great place. Walking distance from all the shops and restaurants which is a plus. The staff are all very friendly and helpful with whatever you may need. We didn't have a converter plug for our phones but the front desk had one for us for no extra fee. The pool is very amazing it's a clean beach feel with white pretty sand. And a bar/restaurant right next to it for easy food/drink accessibility. The front staff were also very helpful and honest when it came to booking tours as well. Each room comes with a small amount of WiFi but unfortunately they were flooded by the rain season so there was no in room WiFi. But they made up for it for having free WiFi use in the lobby which is very nice. The room was clean and very nice and comfortable, with 100+ channels of tv to choose from. Every day the cleaning people would restock your your bathroom supplies as well such as (shampoo, conditioner and so on). If your looking for a nice beach resort feel in Port Douglas this is your place! I'd definitely come back!

Pros: - friendly staff with great service - fantastic pool with soft sand like your at the beach and its big - cheapest drinks I've seen on our trip, happy hour from 2-5p - bath tub on balcony was nice with view of pool and spa jets - nice looking bathroom and great drop down shower head - great location next to everything in town, almost all in walking distance (beach and most restaurants) - ac unit works well - patio deck, some people have patio with pool access Cons: - parking sucks for any size car as steep drop could dmg car, i drove an suv and was difficult to park. - bed could be softer but was still good - key is a giant ring and old school key which sucks to take around

Decent hotel in the Port Douglas area. Moderately helpful concierge (the gentleman we spoke with either was new to the job or just not familiar with a lot of the excursion options). The hoteliers were friendly/helpful. We were there just before peak season, they had some great deals. Short walk to downtown (two blocks). There's a Coles grocery store half-way down the strip, pick up water/soda/supplies there, as prices are very reasonable (has nothing to do with the hotel!). The beach-style pool looks great! In hotel restaurant was fine (only had breakfast there). They offer 50mb of free wifi, which is nothing... and the 50mb is for your entire stay, regardless of how long you're there, which was odd to me. Also a short walk to the beach, a few blocks behind the hotel. The parking garage is a bit scary, as it's hidden around the corner, underneath the hotel, at such a steep incline, your car will definitely bottom out coming/going.