Peppers Beach Club Port Douglas

Fantastic hotel and location is perfect. Quick walk to all amenities and the beach is even closer. The resort pool is beautiful and the Sandy beach was a winner with guests with young children. Rooms were clean and nice decor, well maintained. The whole resort is clean and well maintained. We will definitely stay here again.

We are 1/2 way thru a 10 night stay in a Spa Suite. It was the size of a cruise ship cabin , albeit a slightly larger bathroom. There were constantly doors slamming loudly and children squealing in the pool all day despite it not being school holidays in any state. Bright now there are 16 small children in the pool. Even our closed balcony doors can't drown them out. It is not relaxing. The room has no washing or cooking facilities and in our opinion was grossly over priced given the size and lack of facilities. When the people below us used their spa the loud hum of the motor and the splashing may as well have been in our room. The cafe menu never changes day in day out and people can sunbake on the pool edge right next to your plate. Awful. There are large apartments for much higher prices but we didn't need multiple bedrooms so we thought a 'suite' would be fine. It is not a suite. Pull up your socks Peppers. This is a 3 star family hotel and should be priced as such.

In my opinion, a good hotel is defined by the quality of its beds. Everything else is a "nice to have". My partner and I shared a king spa suite for 7 nights. First impressions upon entrance was the amenities we're quite dated, that said, they seemed clean and there was some fresh paint and wall features to bring it up to have more of a modern appearance. The pool looked nice too.|Problems arose after out first night where we had a terrible sleep due to very tired mattresses (2x singles zipped together to make a king). We notified the front desk and they said they'd tell house keeping to change the matters. There was no change, night 2 was horrible, when we complained we were told the booking manager was away and nothing could be done about it.|This continued for 5 nights to the point where we couldn't stand it anymore. The booking manager had returned at this time and offered us another spa suite. The bed was much better though still tired however we slept. There was no compensation or upgrade, we did receive a card and some cookies as an apology. This experience genuinely tainted our one holiday in 2025 and left is both with back pain.|Housekeeping was functional, bed was made but that's it. Floors were not clean, glasses not washed.|Lastly, if you're a couple looking for a quiet getaway be aware the pool is often occupied with screaming kids and babies.|Frankly, this is not a 5 star hotel but more like a 3.5 star. Peppers, please lift your game.

This facility is lovely. Well appointed, great pool for kids and adults , comfy beds, good A/C and spacious apartments.|The staff are exceptionally friendly and helpful|The poolside bar/ restaurant does a good breakfast but the menu is limited for other meals |One potential issue could be that there is only one building with a lift and ground floor rooms need to be booked well in advance.|It is close to the township ( easy walk for the mobile) and there is a shuttle service available at a small charge .|We had a very happy week there

A truly wonderful stay! Staff bent over backwards. Location was best in all of PD. Immaculately clean. Restaurant and pool were fantastic. I would highly recommend booking peppers on your next trip. We were a large group holding a conference. Manager Emma Jeffreys was brilliant. Checking in with us several times a day. Rooms are great. Comfortable beds, spacious and modern. A great trip we can’t wait to return.

Just arrived 16 June. First impressions great. Lovely pool area, room clean and modern. But the breakfast is awful. Everything is cold. One of the bain maries has no lid. Have you tried a cold stale hash brown, cold cooked mushrooms or tomato? Don't, you won't enjoy it. Smothering the hash brown with salt doesn't make it warm. No idea why every other item is cold. On day 2 we opted for a fresh omelette. No choice of filling, cheese, ham and spinach. We thought ok, at least it'll be hot. Yum. Day 3, we don't do omelette now, the chef said no more. The breakfast is a real let down for the resort. Peppers in Palm Cove is far superior. Sorry guys, the staff are lovely but up the game at breakfast.

Great place to holiday, with kids or without. rooms have own decks that face the pool so you can just let the kids swim and watch from the deck, rooms have full kitchen and laundry so you can prepare meals and do laundry. Very clean and tidy with great and friendly staff. Very close to shops and beach (walking distance)

jackie and i thoroughly enjoyed our stay here. It deserves five stars the only reason we rated four stars is our bedroom faced The internal garage gate, and people came and go at different hours. Earplugs solved most of this issue. Great units with plenty of space including ability to cook for yourself with all utensils in the room. A balcony barbecue was also fun. We will happily come again thoroughly enjoyed the experience and the staff.

Very nice place to stay! Family friendly, and newlyweds welcome, just be aware it is family friendly so there are children here so don't come here expecting a honeymoon getaway from children. But otherwise it is a great place. Walking distance from all the shops and restaurants which is a plus. The staff are all very friendly and helpful with whatever you may need. We didn't have a converter plug for our phones but the front desk had one for us for no extra fee. The pool is very amazing it's a clean beach feel with white pretty sand. And a bar/restaurant right next to it for easy food/drink accessibility. The front staff were also very helpful and honest when it came to booking tours as well. Each room comes with a small amount of WiFi but unfortunately they were flooded by the rain season so there was no in room WiFi. But they made up for it for having free WiFi use in the lobby which is very nice. The room was clean and very nice and comfortable, with 100+ channels of tv to choose from. Every day the cleaning people would restock your your bathroom supplies as well such as (shampoo, conditioner and so on). If your looking for a nice beach resort feel in Port Douglas this is your place! I'd definitely come back!

Pros: - friendly staff with great service - fantastic pool with soft sand like your at the beach and its big - cheapest drinks I've seen on our trip, happy hour from 2-5p - bath tub on balcony was nice with view of pool and spa jets - nice looking bathroom and great drop down shower head - great location next to everything in town, almost all in walking distance (beach and most restaurants) - ac unit works well - patio deck, some people have patio with pool access Cons: - parking sucks for any size car as steep drop could dmg car, i drove an suv and was difficult to park. - bed could be softer but was still good - key is a giant ring and old school key which sucks to take around

Decent hotel in the Port Douglas area. Moderately helpful concierge (the gentleman we spoke with either was new to the job or just not familiar with a lot of the excursion options). The hoteliers were friendly/helpful. We were there just before peak season, they had some great deals. Short walk to downtown (two blocks). There's a Coles grocery store half-way down the strip, pick up water/soda/supplies there, as prices are very reasonable (has nothing to do with the hotel!). The beach-style pool looks great! In hotel restaurant was fine (only had breakfast there). They offer 50mb of free wifi, which is nothing... and the 50mb is for your entire stay, regardless of how long you're there, which was odd to me. Also a short walk to the beach, a few blocks behind the hotel. The parking garage is a bit scary, as it's hidden around the corner, underneath the hotel, at such a steep incline, your car will definitely bottom out coming/going.