Jaewoo K.
Google
The coffee itself was good, but the service unfortunately diminished the experience.
There was no line or time pressure, yet the interaction felt rushed and curt. When my girlfriend mentioned that I still needed to order, the cashier responded with “that’s why I said anything else,” in a tone that came across as dismissive rather than helpful. It was a small moment, but one that made us feel unwelcome.
As a business owner myself, this is exactly the kind of feedback I would want to hear. An employee who doesn’t grasp the fundamentals of hospitality—patience, attentiveness, and basic courtesy—can undermine an otherwise strong product and brand.
In a competitive city like NYC, service is not a bonus; it’s foundational. This was especially disappointing from a Japanese coffee brand, where thoughtful, respectful service is usually part of the appeal. I hope management takes this feedback seriously.