Nikolay V.
Yelp
GOOD: The grounds are very nice, great pool area. Very convenient to have on-site restaurants and bar. Wonderful beach area and okay (not
great) view from our room. Common areas were kept very clean. Under normal conditions, we believe it is a better place to stay. Clearly, the location and on-site amenities are what qualify the place as a "resort" - it's definitely *not* the rooms. Our dinner at Voyagers was EXCELLENT - highlight of the property. Breakfast at Latitude 30 was okay. Brooke, bartender at the poolside bar, was very friendly and accommodating.
BAD: These folks opened up before they were ready, a reflection of poor management. There was still a lot of renovation going on inside and outside the buildings. We were in a room that had just been "completed" on a floor in the West tower with hardly any other guests, which would have been nice *except* that it became clear they were renting rooms as soon as the basic furniture was in, which evidently doesn't include a refrigerator microwave. The rooms are quite small, maybe average compared to a standard hotel/motel room. We have traveled a lot and this is one of the least impressive rooms we have ever been in, which is a shame for a "resort." There was still construction dust on things, the craftsmanship was sloppy - looks like it had been done in a rush with gaps between counters and wall, paint smears on the floor, etc. As there was no refrigerator (we brought a good amount of food to eat in the room), we had to improvise and use the sink and our travel cooler! When went downstairs to see if we could get a refrigerator,, we were told the shipments had gone to the West Coast by mistake. We got a coupon for 2 free drinks as compensation. The water in the room tasted strongly of chemicals and the water cooler in the gym was not functioning, so we had to keep going to the front desk for bottled water. We felt very strongly that they should have been up-front about the short-comings so we could decide whether or not we wanted to stay in a 'resort' and pay resort prices when the basic amenities were lacking. There was no cream or sugar in the room for coffee- they gave us some packs that wouldn't have passed for 'basic' at a fast food restaurant. The desk staff was okay, but didn't seem especially happy to be there. One in particular seemed very passive aggressive. The resort didn't offer a discount for the off season room despite the lack of amenities and didn't inform travelers ahead of them that refrigerators and microwaves were unavailable in many rooms. Restaurants were open during what we can only assume are limited hours (we were there in mid-May, before the big summer rush). We certainly understand that businesses on the Gulf are struggling financially due to the hurricanes and the pandemic but this kind of operation won't help. Unfortunately, this was a first impression for us at this property with a hope this would be our go-to location for family trips. We are going back at the end of June/beginning of July and hope to have a much better experience but we are not optimistic.