Pestana CR7 Gran Vía Madrid

Firstly I want to give a shoutout to Denis for the exceptional service. From accommodating my late checkout, to just being thorough and amazing! Definitely made my stay the best! In terms of the hotel holistically - great location, very central to where all the shopping is as well as landmarks. I ordered room service from the restaurant above and it was delicious. The area where I would say I’m less enthused by is the room - they are very clean but also very small. As a solo traveler, it was fine for me but with a large suitcase it was pretty tight. I think if you’re traveling with someone else/family, you would either need to upgrade to the larger rooms or book multiple. Amenities were nice but subpar for other hotels I’ve stayed at for this price. All in all, good stay. I’m definitely going to stay at the NYC location when I’m on a trip!

I had an amazing experience at Pestana CR7 Gran Vía Madrid. The hotel is modern, comfortable, and perfectly located. The conference room was outstanding—well-equipped, organized, and ideal for a professional event. The staff were incredibly friendly and attentive, making the whole stay even better. A special thank-you to Joulia, the hostess, whose kindness and professionalism truly stood out. She went above and beyond and made us feel very welcome. Highly recommend this hotel for both business and leisure—can’t wait to return!

Excellent experience overall. The hotel is modern and ideally located in the heart of Madrid, with the reception conveniently situated on the first floor. The rooftop offers an amazing view of the city, and the room service was outstanding. The rooms are well maintained, clean, and comfortable. I mentioned a couple of very minor issues to customer service, which were promptly addressed with plans for future adjustments. I would gladly stay here again and highly recommend it to others.

I had a wonderful stay at this hotel. The location is ideal, close to main attractions, shops, and public transport. The room was clean , comfortable and nicely decorated. The overall atmosphere was pleasant and relaxing, and the staff made me feel very welcome. Everything was spotless and well taken care of. I would definitely recommend this hotel and would be happy to stay here again.

Yesterday me and my frind was in pizzería inside the hotel. It was fantastic. We had a great time and especially the service was fantastic. The gentleman CHEMA who attend us was so humble and so professional at his work. Thanks to fell us super especial. Will be back soon

Great rooms. Great service. We just spent on night in Madrid waiting for our trip to Perù and we couldn’t choose a better place to stay. Comfortable rooms and a perfect position on Gran Via. During your shower you can even select your song thanks to a qr code in the toilet with a “shower relaxing playlist” 🤩 I found it a great and original service. Unfortunately the rooftop was closed because we have been there on November but I’ll be there next time. 😍

I stayed at Pestana CR7 Gran Vía Madrid in June together with my girlfriend and expected a high standard given the price, but the experience was deeply disappointing. During our stay, my girlfriend's pyjamas were taken by housekeeping and sent to the hotel laundry without my consent. We noticed this before checking out and reported it immediately. The hotel later confirmed they had found them but refused to send them back unless I paid €56 for shipping. This is outrageous – the item went missing while I was still a guest, entirely due to their mistake. For a supposedly premium hotel, this level of customer service is simply unacceptable. To make matters worse, there was vomit on the floor in front of the elevators one evening, and it was left uncleaned for a long time. It was impossible to reach our room without stepping around it – a truly disgusting sight in a so-called four-star hotel. In summary, an expensive hotel that clearly does not care about its guests. Poor communication, no accountability, and a complete lack of professionalism. We chose this hotel for comfort and quality, but it ended up being the most frustrating and unpleasant stay of our entire trip. Avoid this hotel – you pay for luxury but get terrible service and zero responsibility.

I had such a wonderful stay at the Pestana CR7 Gran Vía Madrid! From start to finish, the team made me feel completely at home. Paula and Andres from Guest Services were absolutely incredible - always there with a smile, ready to help with anything and making sure I was comfortable throughout my stay. And a special mention to Jyra from the Front Office, who was oh so kind and genuinely warm every single day. The atmosphere of the hotel is vibrant yet welcoming and the service truly stands out. I left Madrid already looking forward to my next visit!